Cadoo - Fitness Gaming 17+

This is a cool app that has promise but unfortunately between technical glitches and other problems with the app, the turnaround time for messages takes too long. There were two challenges in which my workouts were uploaded but for whatever reason I did not sync. I sent in my message before the challenge was completed but turnaround time took longer than expected and so I was not credited for those challenges. When money is involved in your doing this stuff, I just think turnaround time needs to be factored in and I just don’t think they have enough staff yet.

It probably could, and will, get better in which time I might consider rejoining

We're so sorry you've experienced some syncing issues. We do have a small support staff that is usually more than able to keep up with any issues, but if there is a sudden influx it can take time to get to everyone. We usually do take care of any issues even if it takes a while, so theres a chance there may have been some other conflicts with our policy. Thank you for your review!

I downloaded the app because I thought it was a great concept and a cool idea to motivate people to get fit. While I still think the concept is great, the execution from the company and the way the app works is just not great. It’s very clumsy with a confusing interface and many things are slow to respond. Transferring money in and out of your account I have found to be a nightmare solely because the interface doesn’t work. And the biggest problem I have is even getting into the app. It’s doesn’t save your login which means I have to do it each time I want to check the app but then it doesn’t even let you log in. I have legitimately gotten into the app 3 times in the past 4 weeks and that is not from a lack of trying. Plus it’s not secure. Resetting your password is altogether too easy where you don’t need verification you just need to know the email. So when I’m using an app where I’m spending money yet I’m not able to access that money hardly ever and it feels like anyone could just steal my password at any time I just don’t think I can justify using it. Maybe in the future when some of the bugs are fixed and the app is easier to navigate but not right now.

Thank you for your feedback on our Cadoo fitness app. We appreciate your honesty and would like to address your concerns.

We apologize for the difficulties you experienced with the interface and login process. We understand that these issues can be frustrating and we are actively working to improve our app's user experience. We will take your feedback into account as we continue to make updates and improvements.

Regarding the transfer of funds, we are sorry to hear that you had trouble with this feature. We strive to make this process as smooth as possible, but there may be occasional technical issues that can cause delays or errors. We will investigate this issue and see how we can improve this feature to ensure that our users can easily transfer their funds in and out of the app.

Regarding the security of your account, we take the security of our users very seriously. We offer several verification measures to protect your account, including two-factor authentication and biometric login options. We will look into improving our password reset process to ensure that it is more secure while also being user-friendly.

Thank you for your honest feedback and we hope that you will consider using Cadoo again in the future as we continue to make improvements to our app.

Best regards,
The Cadoo fitness app team

I was introduced to Cadoo about six months ago and I thought it was an interesting concept. I put down some money and entered a competition. I was in the winning group and I almost doubled my money.

The team at Cadoo has been working hard to create a platform that will allow anyone to compete with friends or random people in a variety of athletic challenges. I was skeptical at first, but I have tested it out and it works well and keeps things fair (as distance is tracked through the Strava platform).

The app has improved a lot since I first installed it, which means to me that the developers are interested in creating a product that is fun and easy to use.

Hey Dan! We're so glad you've been enjoying Cadoo! Our developers are working hard to constantly improve Cadoo so it's awesome to see that recognized. Thank you so much for your positive feedback.