I have been playing Toreba off and on for quite some time, and the service has only improved. I love the addition of the having assistance available after a certain point (gone are the days of frustration from being so close but the plastic corner is stuck below the bars and you are forced to abandon a prize you’ve been after for the last hour). The TP prices include shipping, and now that assistance is in place to cap expenditure, I feel it’s much more reasonable even when I make mistakes. Customer service is also kind, so even when something goes awry out of my control, help is available. Toreba has also been good about trying new styles for games, and it’s always fun to play a novel setup. Not everything is perfect, but this is for sure the best crane game on the market. Be patient, watch other people play for the prize you want from start to finish, and you’ll get it in no time.Edit:Review revised. There are still money sink machines without assistance that cannot be won in any reasonable amount of plays.

I have had this downloaded for over 6 months and played daily and loved it even though the good merchandise is always TP only or someone is playing the machine that appears to have unlimited funds so they play till they win and make it pointless to even try after they win. As of the last 3 weeks every time I reserve a machine it loads the play screen and stays black, if for some miracle it loads the camera properly after you start a game it won’t change camera views or doesn’t show the crane movements making it a complete waste of time since you can’t see what’s going on at all. Needless to say I have not won a single item off of this game but still kept playing because it was at least fun, with that being said it is not even remotely fun anymore with never being able to see anything going on in the game. I’m willing to give the developers more time to correct the problems without using lame excuses like your internet must be bad since it shows people playing the games just fine and only acts up when remote control access settings are put into action. If you can’t create a game that functions well everywhere in the world for all players maybe take it out of the American servers and only offer it in Japan. I hope you fix these issues as I will continue to check in for a few more weeks and if no changes occur then I will keep this as 1 star rating and regrettably delete the application from all my devices in favor of something that actually works.

This is the best app ever! The free trials sometimes work sometimes don't. (I've downloaded the app with different apple IDs and device). If you're not familiar with these Japanese UFU/Crane game you would think it's a scam. But NO this is exactly how they work in real life, except for the little delay because of the internet connection. (Oh come on you're controlling a claw machine from the other side of the world...) I've played with these machines in Japan, Hong Kong and Taiwan. The claws are meant to be like that. Most of the time you can't just place the claw right on top of the prize. It won't work. The point is to find the best angle/strategy to get the prize. This is SO fun. If you don't know how it works, try watching people play and you'll get that eventually. It's a bit expensive because you can hardly win in 1 play but I think it's worth it. The prizes are all in good quality, authentic and in good packaging, unlike those useless junk toys and plushes we get from the claw machines in laundromats/ toys r us... I've won 32 prizes total the past 2 months. (Yes I have spent a lot of money so if you don't want to spend any this is not the game for you). They give you free shipping once per 7 days no matter how many prizes you have won that week. Give this app a chance!

This game used to have free shipping every week, which is great because I barely ever win. But now they’ve added a TON of new prizes and labeled them “add-on” which you actually have to pay the shipping for… I wish I would have known that before I won one of those prizes. I paid the $20 shipping for the dumb thing but never again; I won it with tickets so by the old system it would have been free :/ Now whenever I play I have to dodge those prizes which is SO MANY and the selection is pretty crap now. The machines are winnable, I’ve won about 10 times so far. You have to stalk the machines and find ones that are not impossible though. Japanese style claw machines DO NOT pick up the prize, you have to move them little by little (some will pick up but it’s rare). Over time you learn what prizes have good positioning, what type of claw is the best, and what style of machine is more winnable over others. It does take a bit of effort and winning doesn’t happen often (at least for me) but it’s not impossible.Anyway, I give it 2 stars because even though I like the game, the new shipping guidelines are just plain greedy. Why did they feel like they needed to milk more money out of people when the machines are so hard to win anyway? They’ve been giving out a lot more “free tickets” lately but that doesn’t really make up for the new shoddy selection of prizes that qualify for free shipping.