Cleva App 4+

Hello,
So if I used all three chances trying to make payment with my USD card and my Card was deactivated, can I ever get a new one or that’s the only one I can get ever?

And I am pleading that you remove that policy of deactivating card after three times of failed transaction due to insufficient funds, the $0.30 charge I a OK with but the card deactivation doesn’t make sense to me, I’ll really appreciate if this is looked into, and if the case is because maybe someone else may be trying to access your card without your consent, how about temporarily deactivating the card and let the user terminate the card by themselves if they can’t sort it or activate it back if they sort it(figure out who or what was trying to take money from their account through their bank account dollar card).
I’ll be grateful if this is tended to, and taken into consideration…

Best regards, thanks.

Thanks for reaching out and for your thoughtful feedback 🙏
Yes, if your card was deactivated due to insufficient funds, don’t worry you can create a new one. The same card creation charges will apply, and any balance left on the deactivated card will be moved into your USD virtual account.

We understand how frustrating it can feel, and we’re working on ways to improve this experience moving forward. Thanks again for choosing Cleva 💙

I’ve enjoyed using the Cleva online banking app overall — it has a clean interface, fast transactions, and good features. However, the experience has been seriously limited by their partnership with Lead Bank.

One major issue is that Lead Bank rejects any incoming payments that don’t exactly match the account holder’s name. This has caused a lot of inconvenience, especially when receiving payments from clients or platforms that use abbreviations, initials, or slightly different name formats. It’s discouraging and makes the app unreliable for regular business or freelance payments.

Cleva has potential, but until they either improve flexibility around payment name matching or partner with a more adaptable banking provider, it’s hard to recommend for users who rely on incoming payments from multiple sources. I hope this gets addressed soon, as it really impacts the usability of an otherwise solid product.

Thanks for the feedback 💛 We’re glad you enjoy the app overall! Just to clarify Cleva doesn’t currently support third-party individual payments. You can check our FAQs on the website for the types of payments we do support. We’re always working to improve the experience 🙏🏾

Cleva is Great and is the best of all But The new Lead Bank account Needs to support deposits from third-party individual bank just like the old Wells Fargo.
Since the new Lead Bank account does not currently support deposits from third-party individual bank accounts, it poses a challenge for business operations, even my sister husband can’t send me money anymore cause he’s a third party.

Unfortunately, most customers send payments directly from their bank accounts and do not use payment processors like Wise, Remitly, or others, we don’t have control over their preferred method of payment, and asking them to change could lead to losing valued customers.

If there’s any way to allow these third-party payments to be accepted into the new account, I would greatly appreciate your consideration. This flexibility would help ensure a smooth transition and continued compliance with your policies.

Thank you so much for your thoughtful feedback and kind words about Cleva! 💙 We’re really glad to hear you’re finding value in the app, and we truly understand how important third-party deposit support is especially for smooth business operations. 🙏
We know the recent change to Lead Bank accounts may feel limiting, and your point about not being able to control how customers choose to pay is completely valid. Please know that our team is actively exploring solutions to improve this experience, including more flexible deposit options. Your input is deeply appreciated and helps us prioritize what matters most to our users. 🙌

We’ll keep you updated as we work toward a better solution. Thank you again for your patience, support, and for being a part of the Cleva community!