CoinIn: Coin Scan Identifier 4+

I paid a promotional $10 to try the app for 7 days… after that it is $25. Well, I couldn’t get the camera app to focus on a single coin which was what made me want to try it in the 1st place. So on the 6th day of the trial. I went on the app to cancel and got directed to the link that you press to cancel your subscription. And when I clicked on the link, it would say there was an error. I kept trying that night and it would not work so I emailed customer support explaining all of this and I still have not received an email back and that was almost 2 1/2 weeks ago… well nobody returned my message and guess what I got charged $25 for the standard subscription price which made me mad, but I just wanted to be done with this app and I never did get my subscription to cancel and nobody ever called me back and 13 days later I get another charge for $25 so I guess they charge people every 13 days? which makes no sense at all. So they’ve got $60 for me and I have not been able to use the app one time. But I was finally able to cancel my subscription and send other emails but asking for a refund is probably going to be a pain so I’m just going to have to dispute charges if I don’t hear from someone soon

Dear Valued Customer! Thank you for reaching out! We sincerely apologize for the frustration and inconvenience you've experienced. This is certainly not the experience we want for our users. We understand how upsetting it must be, especially with the issues you’ve encountered when trying to cancel your subscription and the lack of response. Please contact us directly at support@coininapp.com with your details, and we will prioritize resolving this, including assisting you with a refund. We appreciate your patience and will work to make this right for you.

I’ve been a collector for over 30 years and this does nothing it says it does. I tried this on everything from early 1900 era to modern day coins. Most were US based. The only thing it EVER got right was the type of coin. The years, value, specifications were all very vague. The developers seriously need to do some work if they expect it to work like advertised. Right now it’s junk.
Most of the 5 star reviews make no sense or are 1-2 words so they are fake. The developers respond to many negative reviews, including this one, with “tips” to make it look like we are just incompetent. I am well aware of how to scan, take pictures, and read instructions. This app is a scam now and will always be. And for the love of all things civil….DO NOT purchase anything nor sign up for the free trial. From what I have seen from several others who did this, they wind up having to go through their credit card company to dispute and block as the developer will not respond. I guess they are too busy responding to negative reviews. Why does Apple control allow this fraudulent activity from so many scammers?

Dear Valued Customer! Thank you for reaching out! We're sorry to hear that you've had trouble using our app. Before scanning, please ensure the background is flat and solid-colored, with only one coin in the frame. Ensure the camera is clearly focused on the coin, and that the photo is taken in high resolution. However, if it doesn’t help, please send a picture of the coin to our support at support@coininapp.com, so our team can check the matter and add the coin to the database.

Seeing all the negitive reviews idk how this app has the 4-5 star rating it shows in the App Store. I downloaded it based on that rating and tried it out. First thing I did was scanned a penny from 1996.. I took CRYSTAL CLEAR photos.. with NOTHING ELSE in the background .. and took the photos of the front and back of the coin multiple times.. each time the app said it was a 1/4 dollar or a “quarter” from 1998 lol. This app is complete GARBAGE and the developers of this app just keep copying and pasting the same responses to these negitive comments.. making it seem like it’s user error.. Dude your app isn’t that complicated to use.. you take a clear photo of each side of the coin.. making sure it’s clear with good lighting and making sure your capturing nothing but the coin itself.. (pretty sure most people can grasp the concept). Regardless of doing this properly the app misidentifies even the simplest and most popular US coins. This app is TRASH and I wouldn’t even trust keeping it on your phone as a backup because of their privacy policy’s so just delete it and never open it again.

Dear Valued Customer! Thank you for reaching out! It's disappointing to learn that you encountered difficulties with coin scanning. Our team is constantly working to improve coin recognition accuracy and we are sorry to hear that we failed your expectations. However, we would like you to follow these tips to ensure more accurate identification: only one coin should be in the frame, ideally placed on a flat surface with a solid background; make sure the photo is not blurry; good lighting is essential. These tips are also available in the app by tapping the 'Tips' button on the camera. But If you has followed the identification tips and the result is still unsatisfactory, please send the photo to support@coininapp.com, and we will review the case in more detail.