CuboAi Smart Baby Monitor 4+

Update: This is now the second time the app has just stopped working. I’m not sure if it has to do with the recent iOS update or not, but every time I try to open Cubo, it immediately closes out. I’ve tried shutting my phone down and it doesn’t help. Please fix asap! I was very angry in my original post. I’m upset again. Cubo has mostly been a good device. However I wish it had an option for a separate monitor that was not your phone. I would love to have two options in cases when Wi-Fi or phones fail. Please fix issue with app crashing asap! I cannot even send help in app because it closes.

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Original post: I don’t know what update happened but I cannot see my baby! I’m livid at the moment. The account was made on my husbands phone and I guess initially I must have just joined using a link because I have no email that is recognized. My husband has tried sending me links and QR codes to “join”. Nothing is working. I tried making an account and that only confuses it. Seriously what is going on and why was I logged out? I have had no major issues with the product before, but I’m at the point of wanting to trash this monitor. Unacceptable. No warning. To top it off it is bed time and I need to see my child.

Hi there, we're so sorry to hear that! We definitely understand your frustration, and we'd like to help sort this out for you as possible. Would you be able to connect with our support team via email at (support@getcubo.com)? We'll do our best to help look into the issue and get it sorted out as soon as we can! Thanks for your help and we hope to hear from you soon!

The camera: the camera is great, looks good at night and does a good job being a camera
The app: the app has major safety issues that others have described here. There are times where the app is frozen and there is no alert to the user. Babies are pretty motionless when they sleep so the only way to pick up on this is to check the time in the top corner. The audio also cuts out during this time so you can’t hear if your baby has been crying. A simple fix for this would be an alert on the app when it loses connection to the server.
Another major safety issue with the app is the big where you can’t rewind a few seconds back. When you try to set the playback to anywhere within the last like 4 or 5 minutes, the app just freezes and sets you back to the time you were on. This is a huge problem when something happens in the crib and you need to see it quick (maybe your baby bumped their head or something on the bars). In this scenario you have to rewind back 5 minutes and then wait 5 minutes for the video to play out to see what happened.
In summary: the camera works great but the app really doesn’t in major ways that could be a safety hazard. They spent more time developing the picture feature that I never use because I don’t really need 1000 pictures of my baby in her crib. I do need to know if she is crying or rolled over or see quickly if she bumped her head on the bars.
I would not recommend this camera just because of the app.

Hi there,

Thanks so much for taking the time to share your feedback on our Cubo app. Our deep apologies for the issues that you mentioned. If you don't mind, we'd really appreciate the chance to help look into this for you and try and get your app running smoothly. Would you be able to reach out to our support team? We are available 24/7 via the in-app chat or you can email us at (support@getcubo.com). Thanks so much for your help on this!

The camera itself is fine and I’m happy we got it because anyone in our house can keep an eye on the baby with their phone. But there are two issues, one of which is minor.

The minor issue: the rewind and forward buttons in playback mode often get stuck, so while I’m trying to get it to skip 15 seconds, it skips only 5 and keeps going back to that same time. It makes it difficult to scroll through more than a minute at a time without moving the timeline bar myself, but that’s hard to maneuver with a touch screen.

The major issue: my app got stuck for 40 minutes and wasn’t working in real time, so my baby spent 10 minutes on his stomach without me even realizing it! I kept watching the monitor thinking he was sleeping peacefully on his back, and that’s because the app stopped updating. That could have serious consequences. I didn’t even realize he was awake until he started crying for me.

Hi there, so sorry to hear that! Thanks for bringing this to our attention, that is definitely not what we expected to hear. Would you mind reporting the situation to our support team via the in-app chat? We'll do our best to help look into the situation and find out what caused this issue so that we can prevent from happening again. We hope to hear from you soon and we'll do our best to help!