I have this system both at home and business. The system and the concept are great but the app isn’t so stellar. You can’t rewind and only view the events, also cannot zoom either. Sometimes the live agent comes on quickly but sometimes they take a few minutes. Some agents are aggressive which I like, some agents are too friendly which Is not what I want from a security service.

This app has not been updated for newer iPhones. This means if you have an iPhone 14 pro for example which doesn’t have the top notch but rather the black floating oval (whatever it’s called) you will constantly get stuck in the app. When you try to hit the back arrow on the top left it will be impossible to hit or you’ll be going back to your last app! Only solution is a force close and start over - really Deep Sentinel! Do none of you have new iPhones lol. Same issues trying to tap the bottom right. It makes the app unusable. May just cancel my service - I moved to the Poe cams but with this app making navigation impossible - no thank you! I’ll go back to the other cams or switch out of DS all together. Oh, ps, the cams field of view on the POE is terrible also less than 90 degree - there are much better cams available POE. Only special sauce is the monitoring - once other players do this maybe they’ll step up to be great again!

Deep Sentinel for Business is a complete game changer for video surveillance. No longer is video surveillance footage used after-the-fact, and as evidence. Deep Sentinel has proactively prevented tens of thousands of dollars worth of theft for my clients. I highly recommend the service. And the people you work with are great too! Yes, that sounds like an infomercial. I’m that satisfied with this service and company.

Things feel smoother and more reliable. Even service seems better. Good to see a company making changes for the better.