Today was my 1st time using Docusign. I was so impressed by the simplicity & speed. My task was done just about instantly AND there was no searching for instructions on how to use as the Prompts directed me with no delay. Plus, my signed document was available for sharing & saving immediately. I was even given the opportunity to Rename the Document, allowing me to distinguish between the Original (Unsigned Document) and the Newly Signed Document - this will make findingboth of these later on when I need to submit one or the other to someone - years from now, with little to no effort. Honestly, from start to finish in less than 5 minutes and all on my 5” x 2.5” Smart Phone - NO NEED to even turn on my computer. Amazing!! I recommend Docusign to anyone who needs this service at anytime! And a BIG Thank You to the Docusign Creators for making this process so simple & fast for me.

I believe that the 1 star rating speaks volumes. However, let me explain… I decided I would like to try again and download this app and give it a shot and then I realized after I tried logging into my account, which I needed to reset my password and then the nightmare began. Simple enough to change my password right? No. I have a fairly large vocabulary and due to my past experiences in the English language and following directions my expectations are relatively high for completing simple tasks without any difficulty whatsoever until this point in time. I encountered a nightmare loop in signing in. My suggestion is that the feedback officer should have a meeting with the technical support officer and FIX THIS TIME CONSUMING BLACK HOLE for this app. It’s never ending to keep getting codes and completing the setup for a new password. No matter how many codes I received it never allows for the task to be completed. Do you need to create a link for mobile phones? Certainly that’s been done in advance of launching your app. And yes… I actually read everything on the page that would allow me to access your product. Needless to say, I find myself communicating via feedback instead of actually being able to call tech support or anyone else at your company because you have no contact information in the event that your customer is able to convey their concerns about the problem.

Business partner sent me document to sign. No matter what I did I could not change the signature “you” created. Probably because I’ve used this method before. This however was for my business so I need to write/sign my entire title. This application will not allow me to add “Dr.” before my name or “DVM” after my name. So I created my own account, with my app and my correct signature. Even after reviewing help and support. I am still not able to import their document and sign it. The app instructions say: open email to import; open the file and select share (THIS IS NOT AN OPTION!!!!!). I’ve tried everything. I feel strongly that the words you have chosen are incorrect, and someone my age can’t make the jump to their exact meaning. For example if I were ordering food and I wanted extra toppings, but the app only offered cherry as the topping and I don’t want cherry, it doesn’t tell me how to add pineapple instead. You might say, just select add topping, select cherry then once you’re in you can change to pineapple. But that’s not what you instructed! I’m excellent at following instructions, and have written manuals full of precise instructions on how to complete tasks. My advice to you is give your instructions to several people not in the business sector of all different ages and see where your instructions fall short.

UPDATE: I received a reply from development. That’s a good sign. I am updating to four stars. It could benefit from a freehand option and a snail mail field. There is no multiple signer option when they’re all in the same room. Those would make a five star app. I am testing DocuSign as an alternative to SignEasy, which I have used for years. There is no freehand option on DocuSign. When DocuSign works, it works well. However, the real problem began when I received an email with a pdf, and DocuSign failed to import it. When I contacted support it took an hour for them to tell me that that’s not how the app works (incorrect). If I had not been able to use SignEasy to sign the PDF, it would have been a serious problem for me. I need to be able to rely on a signing platform, and so far I can’t rely on DocuSign or SignEasy. This review seems to be the only way to alert DocuSign to the problem, as support was a waste of time.