TLDR; make sure your phone is updated and that you have enough space on your phone. Also the employees are doing their best as I am sure they deal with these issues a lot. Started the exam process at 230pm. I had predownloaded the app to make sure it worked, but when the onboarding agent had me turn on the room scan, my camera froze and they had to disconnect me. The agent told me it was because I hadn’t updated my iPhone all the way and to borrow someone else’s phone. However, you need to use the phone’s camera during the whole exam. Since this was so last minute, I couldn’t find anyone who was free for 2 hours to wait for their phone. In the end, I believe it was due to the space on my phone. I had about 10GB left of space on my phone when I tried to take the exam. I deleted 10 more GB to download the update. Unfortunately, I ran out of time for the download (you get 1 hr past your test time to start the exam) and decided to just try again with the space I made. The app started to work and I was able to take my exam. I gave 2 stars because the employees I called frantically to figure out what was happening were nice, patient, and fairly accommodating to the circumstances.

Application itself is not intuitive and very slow. However, the proctors/staff on the call were super helpful and patient in guiding me through my test! Make sure your cookies are cleared, your app is up to date, and your network is stable to make tests go smoothly :)

Cannot get the app to work with my iPad. Tried it through the website. Error cannot use safari. Says to download chrome. I download chrome then log on there there. Finally get error message that now tells me that I need to use a laptop. What a horrible and required method to take my test. It has been over 24 hours on a weekday and no response back from tech support. I cannot schedule the exam until I can get the issues sorted and my device approved. My errors trying to use on iPad:Low bandwidthNot safari compatibleScreen sharing error that is not elaborated on so I can fixI have issues that when the errors are presented it gives you no solutions or tips, the website only directs you to their support team that’s non existent. I’m still waiting. I have no idea what I’m going to do and I have a limited amount of time to try and figure it out before the test date closes.

1 star is way too generous. After going through the motions to take my test 4 times in a row I ended up missing my state exam because the incompetent morons that that run it couldn’t figure out what was wrong and the only advice they had was “try closing everything and restarting again” which was so unhelpful and never fixed the issue. Not to mention their Indian accents where so strong I could barely understand what any of them were trying to tell me and they had to repeat at least 4 times. The reason why Credentia uses this site is way beyond me.