I was suspicious of this 10-15 minute delivery app at first. I didn’t want to support the company if they were only able to offer their services through exploitation of the workforce. I have learned that that is not the case. They pay $15/hr^ and 100% off tips (which are strongly encouraged) go to the rider/driver. Props to Getir for getting it.The business model seemed strange for a moment as well but after looking into it and considering the tradeoff between overhead and manpower that other delivery apps utilize, their dark store strategy makes total sense. I hope this company does well and is here to stay. Getir’s dedication to creating a sustainable and fair workplace has won my support. After noticing a bunch of entitled reviews of the app, I thought it important to point out the far more important good qualities of the company.Oh yeah. the orders actually do arrive in 10-15 minutes, but I’d even be satisfied with 30 minute orders. And your first few orders around $20 plus a tip (which better be generous with free groceries!) are practically free right now with the array of promotions available on checkout. My order today arrived in 7 or 8 minutes. Pretty incredible.

I quit this app. I used to like it, but every so often I’d get a bad or expired item. Food is expensive. In this economy we can’t afford to shrug and throw food in the trash. I already give some charitable contributions. I’m already more generous than I should be with tips and everything else. I don’t consider paying for inedible food a form of charity or kindness because it feels more like being ripped off- again- by another company. The last time it happened and I complained, I was told there was nothing they could do. This is true of so many companies and I am tired of it. So I removed my account. That’s something I could do - when they couldn’t do anything about my wasted money. The drivers were great. I’m iffy about the company, though.

I was a big fan of the app when it first came out, groceries in minutes, great promotions, fast agile development, helpful and friendly customer service. Discount one star from my past pleasant experience. I fear that the app and company has now past that era. Over the past months, I’ve had numerous negative experiences. Average delivery times (for groceries) have been around 30 minutes, with my order ending up in a queue 4 out of 5 times. Once an order took over 80 minutes to arrive (the estimate was 25 minutes), and customer service was absolutely unhelpful, once even hanging up on the conversation. The focus of the company feels to have shifted from offering value to customers to growth, not feeling like the friendly local startup it once used to be, disrupting status quo and creating true value. Now it feels like just any other product ordering app, you can frequently have flowers, water, food and market supplies delivered from different apps around the same time as groceries in Getir. There are, though, some times, if you are lucky and ordering at a time no one else is, when you can still get groceries in minutes. Hope to see those days come back, and faster delivery in the future.

I’ve been a loyal Getir customer for the past year. I used to love the service and speed of delivery. A few months ago, I placed an order and it never arrived so I contacted customer service and they offered me a refund or credit. Since I use the service so much, I decided to take the credit. First of all, the credit only applies to the items you order, not on any service or delivery fees which is ridiculous considering if I wanted to order that same order, I would be paying extra on top of the credit for additional fees. Second of all, ever since I received the credit, every time I attempt to place an order (no matter what time of day), I get a message that says “Due to high demand in our stores, we’re currently unable to take your order. Please try again”. I would be more understanding if this happened once in a while, but it is every single time I try to order – mind you, I also live about a 5 minute walk from one of the Getir distribution locations so there is no reason for it to be out of service area. If there are no employees working, then don’t display “delivery in 9 minutes” on my Home Screen. I’ve been very disappointed with this company and I’ve lost 54 dollars.