Gojek

Name: Gojek
Rating: 4.5 (7123 reviews)
Author: PT. GOTO GOJEK TOKOPEDIA TBK

One app for every need

Only for iPhone

Free

7.1K Ratings
Ages

4+
Years
Category

Travel
Developer

PT. GOTO GOJEK TOKOPEDIA TBK
Language

EN
+ 3 More
Size

254.7
MB

iPhone

Gojek is beyond an app for online transportation, food delivery, logistics, payment, and daily services. Gojek is also an app with a social mission: to improve the welfare and livelihoods of the Indonesian people. How? By empowering people! By today, Gojek has partnered with over 1 million drivers, 125.000 merchants, and 30.000 other services, spread across 50 cities in Indonesia. By downloading the app and using Gojek services, not only will you help our partners make running errands easier for you, you'll also help make their and their family's dreams come true. YOU play a part in the mission to improve the lives of the people in Indonesia, every time you make a booking/order and use our services! Gojek app has a lot of uber cool features and services. Here's everything you can do with it! Going somewhere? You can choose one from three: GoRide, GoCar, or GoBluebird. When you’re lost? GoTransit is here to save your day and provide you with the choices of convenient routes. Hungry? We have GoFood, the service for food delivery. Buying groceries or any other shopping needs is easier with GoMart or GoShop. For logistical needs, our GoSend or GoBox troops are ready to help you. Need to buy phone credits, mobile data packages or you just want to pay your bills? It's now easier with GoTagihan! Want to pay for the Prakerja program to level up your skill? You can just GoPay it! #GoPayforPrakerja Upgrade your account to GoPlay Plus to enjoy PayLater (your savior when your balance is low). All you need to do is to register. Every GoPay Plus account has the right to get a cashback!* It’s convenient and safe. Let’s use GoPay to pay everything, hassle-free. It's simple and super quick! You can transfer GoPay balance to your friends and withdraw it to your bank. All you have to do is verify your GoPay and register your bank account. So, what are you waiting for? Download now! *Terms and Conditions applied

Ratings & Reviews

4.5

out of 5

7.1K Ratings

It’s ok
01/27/2019

N3RDYN3rD
Not recommended for tourist specially if they don’t understand Indonesian language or the way things work in Indonesia because apparently most of the reviews are about paying more than the app. But if u do understand indonesia then this app is good for u. It has promotions everyday, transportion for short to medium distance here is cheaper than grab but I’d choose grab for long distance as it is cheaper and safer. You will get things easier with gopay as there are more discount and less money changes. It does have some problem when you order food far away because you have to wait for quite some time before someone accept the order. Other than that, it’s a good app, I have been using it for 6 months and the biggest problem I have had is that one time I ordered a car driver but he missed the location and have to drive a long way before the U turn but then he asked extra money for gasoline and yeah I gave him the money but I also put bad review on him.
It’s ok
01/27/2019

N3RDYN3rD

Not recommended for tourist specially if they don’t understand Indonesian language or the way things work in Indonesia because apparently most of the reviews are about paying more than the app. But if u do understand indonesia then this app is good for u. It has promotions everyday, transportion for short to medium distance here is cheaper than grab but I’d choose grab for long distance as it is cheaper and safer. You will get things easier with gopay as there are more discount and less money changes. It does have some problem when you order food far away because you have to wait for quite some time before someone accept the order. Other than that, it’s a good app, I have been using it for 6 months and the biggest problem I have had is that one time I ordered a car driver but he missed the location and have to drive a long way before the U turn but then he asked extra money for gasoline and yeah I gave him the money but I also put bad review on him.
I really hate dirty tricks
12/26/2022

Thomasbg
I installed and registered on the Gojek app with the only intention to check if their price for a ride to Hanoi Airport was better than that of Grab. It wasn’t. It was almost 20% higher. So far so good - it’s not a problem. I don’t like - I don’t order. So I closed the app. But in 30 seconds a notification came that the driver will arrive in 6 minutes. I immediately sent him a message not to come, I didn’t order… he told me to wait, he is coming soon. I don’t want to be unfair, so I looked how I can cancel - I couldn’t find it. Tried to contact Gojek - no chance about that too. Asked the driver to cancel - he insisted he will come very soon. In the end, after going through all possible menus, I found a cancellation button way down in the order description. A few screens down. For me after this experience this app is a scam. It generated an order that I didn’t make and made the cancellation as difficult as possible. And I’m sure that if I had a registered payment method, they would charge me too and at least fine me for cancelling after the driver that I never ordered had actually arrived. But because I didn’t have one, they had no other choice but tell me to come again soon. Which I hardly will do after that experience. BTW, the Gojek app looks like a clone of Grab - both as interface and colors. The only difference is Grab never generates an order you didn’t ask for. And at least in my case - has better fares.
I really hate dirty tricks
12/26/2022

Thomasbg

I installed and registered on the Gojek app with the only intention to check if their price for a ride to Hanoi Airport was better than that of Grab. It wasn’t. It was almost 20% higher. So far so good - it’s not a problem. I don’t like - I don’t order. So I closed the app. But in 30 seconds a notification came that the driver will arrive in 6 minutes. I immediately sent him a message not to come, I didn’t order… he told me to wait, he is coming soon. I don’t want to be unfair, so I looked how I can cancel - I couldn’t find it. Tried to contact Gojek - no chance about that too. Asked the driver to cancel - he insisted he will come very soon. In the end, after going through all possible menus, I found a cancellation button way down in the order description. A few screens down. For me after this experience this app is a scam. It generated an order that I didn’t make and made the cancellation as difficult as possible. And I’m sure that if I had a registered payment method, they would charge me too and at least fine me for cancelling after the driver that I never ordered had actually arrived. But because I didn’t have one, they had no other choice but tell me to come again soon. Which I hardly will do after that experience. BTW, the Gojek app looks like a clone of Grab - both as interface and colors. The only difference is Grab never generates an order you didn’t ask for. And at least in my case - has better fares.
Canceled orders by restaurant
Sep 19

AntonioNealsWorld
Last night after waiting more than an hour for my order, because the app notifications kept ensuring me that a driver would be located to deliver my order. In the end, and 2 hours later I had no food and by that time the majority of the restaurants were no longer taking orders. I asked the restaurant if they could use either the postal delivery service to get my order to me via Gojec or with Grab and they just said, ‘sorry we have no driver and we are closing now’. But this was after more than 2 hours of waiting. If a restaurant has no driver they should let the customer know so they can order elsewhere. A bit skeptical to try and order again. Never had this issue with Grab. I also had no way of connecting with a text message via the app to know exactly what was the situation. So I just trusted the messages that a push would be made to ensure that a driver will be assigned my order. It is what it is I suppose 🤷‍♂️ If it’s late and you have nothing to eat at home, I recommend jumping on Grab or you may go to bed hungry. Thank you Gojec🙏 Best of luck to you 🍀

Developer Response
Sorry for the inconvenience, Antonio. Difficulty finding a driver can be due to high demand during peak hours or a lack of drivers nearby. Please wait and try again. For more information, visit the Help menu and search for "I can't find a driver." ^Melisa
Canceled orders by restaurant
Sep 19

AntonioNealsWorld

Last night after waiting more than an hour for my order, because the app notifications kept ensuring me that a driver would be located to deliver my order. In the end, and 2 hours later I had no food and by that time the majority of the restaurants were no longer taking orders. I asked the restaurant if they could use either the postal delivery service to get my order to me via Gojec or with Grab and they just said, ‘sorry we have no driver and we are closing now’. But this was after more than 2 hours of waiting. If a restaurant has no driver they should let the customer know so they can order elsewhere. A bit skeptical to try and order again. Never had this issue with Grab. I also had no way of connecting with a text message via the app to know exactly what was the situation. So I just trusted the messages that a push would be made to ensure that a driver will be assigned my order. It is what it is I suppose 🤷‍♂️ If it’s late and you have nothing to eat at home, I recommend jumping on Grab or you may go to bed hungry. Thank you Gojec🙏 Best of luck to you 🍀
Developer Response Sep 21
Sorry for the inconvenience, Antonio. Difficulty finding a driver can be due to high demand during peak hours or a lack of drivers nearby. Please wait and try again. For more information, visit the Help menu and search for "I can't find a driver." ^Melisa
Epic! (Except for the pointless points)
05/05/2024

dejainbali
Having used this app in Bali for 5 years, it deserves a 5-star rating from me! In my experience, it’s an invaluable resource for convenient transportation and ordering anything anytime, from electricity to es kelapa. One gripe: Go-Points used to be worthwhile but now they are pointless. I should have redeemed an awesome offer last year because now it’s so stingy with the points and puts an expiration date on them. No one wants points anyway! The new offerings are either so lackluster or totally unattainable without a zillion points. Not always perfect, I agree with other reviewers that say GoJEK can be particularly problematic for tourists. Familiarity with your location and a working knowledge of Indonesian go a long way to ensure expectations are met. Miscommunication can cause annoying situations for both sides. Please GO-JEK responsibly.
Epic! (Except for the pointless points)
05/05/2024

dejainbali

Having used this app in Bali for 5 years, it deserves a 5-star rating from me! In my experience, it’s an invaluable resource for convenient transportation and ordering anything anytime, from electricity to es kelapa. One gripe: Go-Points used to be worthwhile but now they are pointless. I should have redeemed an awesome offer last year because now it’s so stingy with the points and puts an expiration date on them. No one wants points anyway! The new offerings are either so lackluster or totally unattainable without a zillion points. Not always perfect, I agree with other reviewers that say GoJEK can be particularly problematic for tourists. Familiarity with your location and a working knowledge of Indonesian go a long way to ensure expectations are met. Miscommunication can cause annoying situations for both sides. Please GO-JEK responsibly.

BUGBUSTERS ORGANIZATION CHART CEO: Me. VP: Still hiring, but it's probably me. Manager: On leave, not sure when they'll return. (Sigh) So it's on me. Supervisor: Vacant, me again... Bug slayers: Me, (who else? criii) Bugtologist: Hard to hire one, 100% chance is me... Cleaning crew: Well... well... Look who it is, me ._. That's okay, I do it wholeheartedly, anything for you. So update to 5.39, kayy :3

Version 5.39.0

1d ago

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Gojek

One app for every need

Ratings & Reviews

What’s New

Version 5.39.0

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Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

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