Double orders are a disaster for the drivers while we would love to make money and get more runs it just doesn’t run smoothly 90% of the time when receiving double orders. U pick one order up then go to the next and it’s not ready grub hub sends u messages saying looks like u picked up an order but aren’t moving toward the drop off location..well u can’t move anywhere until u receive the 2nd order..Vice versa u except a double order then get to the 1St pick up and the food isn’t ready u have a good chance that grub hub is going to reassign the 2nd order bcuz u aren’t moving toward picking it up because u are still waiting for the first to be ready which then messes up the drivers cancellation ratings which is totally unfair because it is not the driver fault that the first order isn’t ready so u get penalized for the restaurant not having first order ready! Just always turns out for the worst on the driver .very rare do u receive a double order and both orders are ready and the delivery runs smooth! DOESNT HAPPEN OFTEN! Not fair to the drivers ! We have no support when it comes to that we get the bad end of the stick every which way on double orders! Also u have one customer wondering what’s going on with there food that u picked up 20 min ago but have to wait for the 2nd order so u get bad ratings from customers who don’t quite understand what’s going on with a double order . Like I said it’s not the best fit for the drivers.

Only complaint’s I have are I deliver in one town and I get offers to go 30 to 40 miles out of town to deliver order for a very cheap amount and if I don’t take the order in another bigger town because you offered it to me back to back you drop me from my block. You need to set zones for each town that people deliver in that way they don’t have to go or be offered a order 40 miles out of town you’re asking me to go 80 miles round-trip for eight dollars there and back that’s not right at all other apps have set zones that you deliver in for that town not another town you need to update to that I believe so you’re not offering people to go 80 miles round-trip for eight dollars and dropping their blocks because they can’t drive that far Other apps offer so much more They also offer a debit card linked to them for when you’re done delivering during your scheduled hours that day the money you made directly goes on that card as soon as you’re done please update the zones like it’s really not fair that you’re asking people that deliver in one town to go to another town way out of their way at not for a very good or fair price I wasn’t even offered enough to cover my gas there and back!

The apps inability to keep track of drivers using it accurately falsely determines that they are logged out or not moving assigning demerits and unassigning deliveries already agreed to. The amount of times I have driven around, waiting for an assignment only to see GrubHub has logged me out again because they can’t find me is ridiculous. All of my other apps, one’s dependent on GPS, all work. I can have full bars, and still the GrubHub app can’t find me. I’m running the current version of Grubhub with the current iPhone on the current operating system, I even went out and bought a brand new iPhone because I thought Grubhub was crashing so much It must be my phone. The inability for drivers to rate restaurants is beyond frustrating. I’ve had a restaurant have me wait for nearly 2 hours before handing over a simple order for me to deliver. I’ve had restaurant workers order me around like I am their subordinate or employee.There is no way to opt out of disrespectful, restaurants, or dangerous neighborhoods for that matter. In my area where there are shootings and murders on street corners in certain areas, this is literally a life and death issue. Should you choose not to except a delivery to a dangerous area or from a disrespectful restaurant that will waste your time you will be punished. The amount of problems with this app are too numerous to go into in full. It is sad, but if you’re desperate you can earn with it.

I’ve been a driver since I would say early 2021 and it was a decent working app up until this past year. Seems like they have given up on fixing any issues within the app or maybe the issues are just happening to me and they don’t care. So as far as I know it’s 2025 & GrubHub is the only gig driver delivery app that doesn’t have their own prepaid card for drivers to receive their earnings for no fees & within a timely manner. But you have to link your bank account or a debit card (which hasn’t worked for me for the longest time and they have yet to fix it) & manually cash out your earnings for a 50 cent fee. Or wait until after 2 AM Monday morning for a direct deposit (which is free) but depending on your bank and if it’s a bank holiday, could take awhile to receive your money. Basically like a 9-5 job where you get paid once a week. But as I mentioned all their competitors such as Walmart spark driver who I also work for, have their own debit cards and you get paid the same day (if there’s no issues with the app or a holiday). Have complained about them for not being able to use the debit card cash out feature which is the fastest for about a year now and I keep getting the run around, their support team is terrible. So in summary, work for GrubHub at your risk but would I recommend it? No.