HY-Shield Virtual Expert
Productivity
Free
HY-Shield Virtual Expert is a secure on demand real-time visual interactive technical support service from Hyster-Yale Group which helps maximize the customer experience.
Virtual Expert creates a visual support connection between customers, dealers and HYG subject matter experts. This allows for collaboration between sales, service, and business-related areas within the forklift industry.
This unique service delivers immediate support results that helps build relationships, increase uptime, reduce maintenance expenses and provide additional equipment training for less experienced technicians.
Virtual Expert provides a private and highly interactive experience for all parties through use of hands-free headset, software, WIFI connection and an OE support expert.
HY-Shield Virtual Expert provides teams with immediate access to augmented content and remote expertise to accelerate
decisions in the field and create assets for knowledge
management systems.
Designed to troubleshoot, inspect and maintain assets in
the field, Virtual Expert provides a secure and highly
interactive experience with access to workflow content and
the ability to share live video, audio, telestration and images
with remote technicians - even in limited bandwidth conditions.
Virtual Expert can be run in Expert or Field mode.
Expert mode gives users access to all features and settings
including remote camera controls. Field mode provides a
simplified interface for large field service teams or interactive
with external guests such as customers or vendors.
In addition to the Virtual Expert application for mobile
devices, wearables, and computers, HYG provides
hosted infrastructure services, specialized collaboration
devices, and enhanced management capabilities. Using the
Virtual Expert Manager tool, an enterprise can enforce
security and privacy settings, set network/bandwidth
controls, analyze usage, and manage user license policies.
This application includes VoIP audio. Some mobile network
operators may prohibit or restrict the use of VoIP functionality
over their network and may also impose additional fees or
charges in connection with VoIP. Please check the terms of
your agreement with your network operator.
Ratings & Reviews
This app hasn’t received enough ratings or reviews to display an overview.
- Web app and Deep link support for Guest Invites.
- NLP Translation languages - now at 40 languages .
- Guest Invite Dynamic Field Filtering.
- Bug fixes and minor enhancements.
The developer, Librestream Technologies Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Librestream Technologies
- Size
- 84.7 MB
- Category
- Productivity
- Compatibility
Requires iOS 12.0 or later.
- iPhone
Requires iOS 12.0 or later. - iPad
Requires iPadOS 12.0 or later. - iPod touch
Requires iOS 12.0 or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
English and 10 more
- English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Swedish
- Age Rating
4+
- 4+
- Copyright
- © 2005-2022 Librestream Technologies Inc.