Birdeye 12+
Birdeye Inc.
-
- Free
Screenshots
Description
Birdeye is the place for multi-location businesses to acquire customers on autopilot.
Collect reviews, convert leads, run surveys, text customers, get referrals and much more -- all in one place.
It’s time for a single-stack approach to business growth. Birdeye delivers winning experiences for every step of your customer journey. From search to sold, and repeat at scale with the all-in-one Experience Marketing platform.
Connect with your customers at every touchpoint, whether you have 10 or 10,000 locations. The intuitive Birdeye app is your on-the-go means to leverage the convenience of sending new review requests, responding to messages from different channels and being available for all your customers. With effortless navigation and design along with instant notifications, the app ensures your customers are always a priority.
* Send text or email review requests to your customers, making it effortless to get new reviews on Google, Facebook or 200+ other review sources supported by Birdeye.
* Respond to all your reviews from one place and ensure your customers feel valued. Promote authentic reviews across the web to reach more prospective customers and drive more traffic.
* Use Birdeye Unified Inbox to view and respond to messages from customers through Webchat, text messages and Facebook Messenger -- from a single place.
* Add internal notes, then assign messages within a team to better collaborate and get the best answer for the customer, easier & faster.
* Analyze reports, gain actionable insights to make significant improvements where it counts.
* Receive instant alerts and stay connected to your customers.
About Birdeye:
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Any questions? Please contact support@birdeye.com.
What’s New
Version 5.7.0
We're excited to introduce a host of new features to enhance your social media experience with Birdeye.
Publish to Social Media Channels: Now you can effortlessly share your content directly to your favourite social media platforms right from our mobile app. You can also collaborate with your team more efficiently by sending posts for approval directly from the app.
Ratings and Reviews
Exceptional service!
We have been with BirdEye for about a year and a half now. We use the chatbot on our website, text messaging services and review services. Before BirdEye, we had 5 reviews on Google. Now we have several hundred. This becomes a gift that keeps on giving, because new clients reference our online reviews as a reason for choosing us, go on to leave a review and continue that cycle. We installed the chatbot after revamping our website. The level of engagement we now have with our clients is superior. We are able to respond to inquiries within 30 minutes to an hour; leading to a higher lead capture rate. Our business has grown significantly. And while we did implement several different changes concurrently, BirdEye has been a greatly functional part of the results. Simply put, if your business is heavily customer facing, you shouldn’t do business without BirdEye!
Difficult to cancel
They charged my credit card for the full annual fee despite giving 30 days notice more than 60 days before annual renewal date. Call center and customer support is in India so the language barrier doesn’t help. You’re unable to remove your credit card data from the online portal, and when I asked to have my credit card info purged the rep stated they are unable to do that. This credit card hostage taking is giving them access to bill you. I’ve always felt it’s the consumers personal payment info, and as a consumer you should have ability to choose to have your payment info forgotten, especially after giving the 30 days notice to cancel. After several phone calls to complain about the canceling process I was still billed for the full annual amount! I did get a notice via email to reimburse the full annual amount, about $2100 but it took several weeks. Mind you, I have the customer support ticket and documented the cancellation confirmation, despite all this, they still billed me over $2100 for one-time annual fee.
Shady business practices all around. I don’t like business that are difficult to work with, hold your credit card info hostage, make canceling very difficult, and are just an overall pain to deal with. To date, my credit card has not been reimbursed the full annual amount.
Developer Response ,
Hi, we apologize for this experience you have faced. I want to make things better. Can you please reach out to me at ciera.saldona@birdeye.com with your account information so we can get this taken care of for you.
An Answer for us
In our business, the teams that work in the field are tired at the end of the day. We have been having difficulty having them ask for a referral. We had office staff ask for referrals.
The office staff doesn't have the same relationship with the customers as the technicians in the field do.
We tried Birdeye not knowing what would happen. We are very happy with the results. I suggest trying Birdeye and seeing the results.
App Privacy
The developer, Birdeye Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- BirdEye Inc.
- Size
- 106.9 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Languages
-
English
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- Copyright
- © Birdeye Inc.
- Price
- Free