Travelex Travel Money

Name: Travelex Travel Money
Rating: 4.7 (2294 reviews)
Author: Travelex Global

Finance

Only for iPhone

Free

2.3K Ratings
Ages

4+
Years
Category

Finance
Developer

Travelex Global
Language

EN
+ 1 More
Size

75.6
MB

iPhone

The safer way to spend and transfer money abroad. Easily top up your Travel Money Card, check your balance, recent transactions and order cash for delivery or collect from one of our stores. Accessing foreign currency while away has never been safer or easier. Whether you’re buying Dollars in real time, or quickly purchasing Euros before a city break — the Travel Money App offers total peace of mind, with all your cash safely stored on a secure card. The Travel Money App is the perfect travel companion for anyone looking to go on holiday, explore the world or do business in new places. By downloading the Travel Money App, you are choosing a faster, safer way to spend while you travel. Here are some of the features you can enjoy: ● Top up your card with your choice of 22 available currencies: British pound, Euro, US dollar, Australian dollar, Canadian dollar, Thai baht, South African rand, Turkish new lira, New Zealand dollar, Swiss franc, UAE dirham, Mexican peso, Polish zloty, Czech koruna, Danish krone, Hong Kong dollar, Swedish krona, Norwegian krone, Hungary forint, Icelandic krona, Singapore dollar, and Japanese yen. ● Lock-in your exchange rates. ● Use your card across millions of locations, wherever Mastercard Prepaid is accepted. — A wide range of benefits in one travel app — ● 24/7 global assistance to replace your card or provide you with emergency cash ● No ATM charges overseas* ● Platinum benefits from our partners *Although Travelex does not charge ATM fees, please check the ATM before using as some operators may charge their own fees. — International cash exchange at your fingertips — Order cash in the app to lock in our very best rates on your foreign currency. Whether you’re looking for Pounds to Euros or one of our other 40+ currencies, we can deliver to your home or you can pick up from us in store. All created by the experts in foreign exchange, Travelex. — Want to get in touch? — ● United Kingdom - https://www.travelex.co.uk/travel-money-card/contact# ● Australia - https://www.travelex.com.au/travel-money-card/contact#IPN ● New Zealand - https://www.travelex.co.nz/travel-money-card/contact#IPN ● Japan - https://www.travelex.co.jp/travel-money-card/contact

Ratings & Reviews

4.7

out of 5

2.3K Ratings

The App continues to be inaccessible
02/16/2020

An error has occured!!!
When is the App going to be fixed. I’ve called the customer service number repeatedly and they offer to assist me with my balance and reloading but I don’t want to reload if your system still isn’t secure.

Developer Response
Hi, we are aware of the current issues with the App, and the team is working to resolve these issues as soon as possible. We can also confirm that our systems are secure and you are safe to reload and use your card.
The App continues to be inaccessible
02/16/2020

An error has occured!!!

When is the App going to be fixed. I’ve called the customer service number repeatedly and they offer to assist me with my balance and reloading but I don’t want to reload if your system still isn’t secure.
Developer Response 02/17/2020
Hi, we are aware of the current issues with the App, and the team is working to resolve these issues as soon as possible. We can also confirm that our systems are secure and you are safe to reload and use your card.
Problems.
01/08/2020

tea8
Seems like every time I turn around there is a problem with this app. Can’t put money into a card because their system is down. You have to jump through hoops to try and put money on it seems like. And now the app in general is just down? With no explanation whatsoever than a one sentence blurb in the explanation of what the app is. I’m just glad it wasn’t down while on my last trip so that I could keep up with my funds while on vacation. I’m not happy now though that I can’t just use the app to check my account for what I had left. Plus there’s not even any explanation that they are working on the app in hopes to have it working again. I love the convenience of this card and the app, when it works!

Developer Response
Hello, thank you for your review. We currently have most of our systems taken offline to stop the spread of a malicious virus attack. The situation has been contained and now we are steadily bringing back our systems after rigorous analysis. We're sorry for the inconvenience this may have caused. Thanks, Online Support Team
Problems.
01/08/2020

tea8

Seems like every time I turn around there is a problem with this app. Can’t put money into a card because their system is down. You have to jump through hoops to try and put money on it seems like. And now the app in general is just down? With no explanation whatsoever than a one sentence blurb in the explanation of what the app is. I’m just glad it wasn’t down while on my last trip so that I could keep up with my funds while on vacation. I’m not happy now though that I can’t just use the app to check my account for what I had left. Plus there’s not even any explanation that they are working on the app in hopes to have it working again. I love the convenience of this card and the app, when it works!
Developer Response 01/13/2020
Hello, thank you for your review. We currently have most of our systems taken offline to stop the spread of a malicious virus attack. The situation has been contained and now we are steadily bringing back our systems after rigorous analysis. We're sorry for the inconvenience this may have caused. Thanks, Online Support Team
Online app is “flaky”
06/16/2019

Jadeso
When I log on it shows no balance or activity on my card. That is frustrating when your in a foreign country and it is your primary source of money and spending. So we have to keep a close eye on how much we think we have spent and guess at when to reload. Reloading is also cumbersome because even after logging in you have to supply a lot of the information again like passport details and credit card even though you checked the save my info. Hopefully this is a short technical difficulty with the app because it is frustrating.

Developer Response
We are sorry to hear that you are not happy with the app. So we can improve the service, please could you email our app team directly (mobile@travelex.com), We do appreciate any and all feedback that we receive.
Online app is “flaky”
06/16/2019

Jadeso

When I log on it shows no balance or activity on my card. That is frustrating when your in a foreign country and it is your primary source of money and spending. So we have to keep a close eye on how much we think we have spent and guess at when to reload. Reloading is also cumbersome because even after logging in you have to supply a lot of the information again like passport details and credit card even though you checked the save my info. Hopefully this is a short technical difficulty with the app because it is frustrating.
Developer Response 06/19/2019
We are sorry to hear that you are not happy with the app. So we can improve the service, please could you email our app team directly (mobile@travelex.com), We do appreciate any and all feedback that we receive.
App is crap
12/25/2019

mob3163
Uses very confusing terms, like purse, move money, etc. While trying to figure out how to load more money onto card, inadvertently changed currency with no confirmation screen. When we changed back to the original currency, we had lost $33. Tried to call customer service and got a call center in the Philippines. After having to do two security verifications, call was dropped twice. After two hours of explaining and going through security process six times, was told there was nothing they could do. Beware and hope you don’t need customer support!

Developer Response
We are sorry to hear that you are not happy with the app. So we can improve the service, please could you email our app team directly (mobile@travelex.com), We do appreciate any and all feedback that we receive
App is crap
12/25/2019

mob3163

Uses very confusing terms, like purse, move money, etc. While trying to figure out how to load more money onto card, inadvertently changed currency with no confirmation screen. When we changed back to the original currency, we had lost $33. Tried to call customer service and got a call center in the Philippines. After having to do two security verifications, call was dropped twice. After two hours of explaining and going through security process six times, was told there was nothing they could do. Beware and hope you don’t need customer support!
Developer Response 01/13/2020
We are sorry to hear that you are not happy with the app. So we can improve the service, please could you email our app team directly (mobile@travelex.com), We do appreciate any and all feedback that we receive

At Travelex we're committed to delivering the best mobile experience possible. We prioritise making improvements, adding new features and fixing bugs based on your feedback. The safer way to spend and transfer money abroad.

Version 58.0

3d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Developer Website

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The simplest way to get all your passes in one place.

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Travelex Travel Money

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Ratings & Reviews

What’s New

Version 58.0

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

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Wallet

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