I got my bunq account about two months ago (despite a warning from a friend that their customer service is terrible). The UX is really confusing (it wasn’t clear if I’d opened an account or not until like a day later). And I thought/assumed in opening an account they’d send me a card, and when I went to the “Help” forum it said that you could expect it to take 3+ weeks to get your card, so I assumed that I would get the card information then. I’m part because it said “to check on a card (or whatever), go to ‘Cards’” and when I did there was no card there but also no option to order one. Well here I am two months later with no card, so I go back into bunq and somehow manage to click on some button that takes me to an “order a card” option (that definitely wasn’t on that screen before), so I guess now I’m going to have to wait another 3 weeks to get my bank card??And let’s be real: there are still a substantial amount of fees for international transfers (I mean really, there may be countries where you can live on $500 a month but the Netherlands is DEFINITELY not one of them, at least not in Amsterdam. I mean that amount is a gimmick, not a deal.) …but seriously, get better UX (and/or tutorials and/or nurturing sequences).
Thank you for taking the time to share your feedback with us. We always aim to improve our UI/UX to provide you with an easier way to organize and manage your account, but in case you struggle to find a certain feature, we always keep our knowledge base: https://together.bunq.com/ up to date and well explained, so you can find step-by-step instructions with just a few clicks 📚You can check the listed steps how to order a card here 👉 https://together.bunq.com/d/2936 💳 You should receive your card in the mail within 10 business days, and you can also check the estimated delivery date directly from the app: Home - Tap on Cards - Select the ordered card - Check its status and the expected delivery date ✅If you need further help, our support team is always available via: https://www.bunq.com/link/support or at support@bunq.com 📩Of course, we're always looking for ways to improve, and are always open to feedback. If you have any suggestions on how we can make your experience better, please share them at: together.bunq.com/t/ideas 💡 Your feedback helps us grow and it's kindly appreciated 🚀