bunq

Name: bunq
Rating: 4.4 (1183 reviews)
Author: bunq

Mobile banking made easy

Free · Designed for iPad. Not verified for macOS.

1.2K Ratings
Age Rating

4+
In-App Controls
Category

Finance
Developer

bunq
Language

EN
+ 36 More
Size

448.9
MB

Say hello to bunq – the mobile bank that's there for you at every chapter of your life! Whether exploring new countries, building your dream business, or managing family life, bunq helps you grow your wealth, spend, and budget effortlessly. Open your account in just 5 minutes and start your 30-day free trial today. Our Plans bunq Free - €0/month Get started with essential banking. • 3 Bank Accounts to get you started • 1 Digital Card with Apple Pay support • Scheduled Payments and AutoAccept for requests • Earn 3.01% interest on USD/GBP savings • Invest in stocks with ease • Buy and sell cryptocurrencies in the EEA • Save up to 90% on roaming costs with an eSIM from bunq Business features: • Accept contactless payments with Tap to Pay • Integration with 50+ bookkeeping tools bunq Core - €3.99/month A bank account for everyday use. All bunq Free benefits, plus: • 5 Bank Accounts for your everyday needs • 1 physical card included • Personalize your physical card to make it uniquely yours • Shared account access • Add loyalty cards for quick access • Unlimited ZeroFX • 24/7 SOS Hotline for emergencies Business features: • Co-founder access • Shared account access • Bookkeeping integrations bunq Pro - €9.99/month The bank account that makes budgeting easy. All bunq Core benefits, plus: • 25 Bank Accounts for effortless budgeting • 3 physical cards and 25 Digital Cards included • Personalized budgeting insights and income organiser • 5 fee-free foreign currency payments/month • Secondary PIN for multiple accounts on one card • 20% Discount on stock trading fees • Student offer: pay €0/month Business features: • Add up to 3 employees • Company Cards (debit or credit) and Tap to Pay access • AutoVAT bunq Elite - €18.99/month The account for your international lifestyle. All bunq Pro benefits, plus: • Worldwide Travel Insurance • 10 fee-free foreign currency payments/month • 8GB worldwide data • 50% discount on stock trading fees Business features: • Add up to 10 employees • 500 fee-free transactions/year Your security = Our priority Boost your bank security with two-factor authentication and 100% control of cards. Your deposits = Fully protected Your money is insured up to €100,000 by the DGS.. Invest in the bunq app through our partners. Investing involves risks, including potential loss. bunq does not provide trading advice. Manage your investments at your own risk. bunq is authorized by the DNB. Our US office resides at 401 Park Ave S. New York, NY 10016, USA.

Ratings & Reviews

4.4

out of 5

1.2K Ratings

Best bank
01/14/2023

Adrenakq
I can never go back to a traditional bank anymore. It’s way ahead and much more efficient.They do weird things with the app design sometimes. And there’s an overly annoying push to all the tree things, I appreciate it but don’t fill my bank app with it it’s a bank and that should be the main focus first and foremost, but now most of the banking features are in one tab and there’s a whole bunch of other stuff I don’t care about or use that take up 70% of the app. You can easily ignore them but I wish they went back to focusing on being a great bank and to better.

Developer Response
Thank you for your review. We'd like to hear more about your experience with us 🙌 If you'd like to suggest a feature or an improvement to the app, please write to us at together.bunq.com/t/ideas. If you have any questions or concerns, our support team is always available at https://www.bunq.com/link/support or through e-mail at support@bunq.com
Best bank
01/14/2023

Adrenakq

I can never go back to a traditional bank anymore. It’s way ahead and much more efficient.They do weird things with the app design sometimes. And there’s an overly annoying push to all the tree things, I appreciate it but don’t fill my bank app with it it’s a bank and that should be the main focus first and foremost, but now most of the banking features are in one tab and there’s a whole bunch of other stuff I don’t care about or use that take up 70% of the app. You can easily ignore them but I wish they went back to focusing on being a great bank and to better.
Developer Response 01/19/2023
Thank you for your review. We'd like to hear more about your experience with us 🙌 If you'd like to suggest a feature or an improvement to the app, please write to us at together.bunq.com/t/ideas. If you have any questions or concerns, our support team is always available at https://www.bunq.com/link/support or through e-mail at support@bunq.com
Confusing app and missing “order a card” button
05/01/2023

RebelCon85
I got my bunq account about two months ago (despite a warning from a friend that their customer service is terrible). The UX is really confusing (it wasn’t clear if I’d opened an account or not until like a day later). And I thought/assumed in opening an account they’d send me a card, and when I went to the “Help” forum it said that you could expect it to take 3+ weeks to get your card, so I assumed that I would get the card information then. I’m part because it said “to check on a card (or whatever), go to ‘Cards’” and when I did there was no card there but also no option to order one. Well here I am two months later with no card, so I go back into bunq and somehow manage to click on some button that takes me to an “order a card” option (that definitely wasn’t on that screen before), so I guess now I’m going to have to wait another 3 weeks to get my bank card??And let’s be real: there are still a substantial amount of fees for international transfers (I mean really, there may be countries where you can live on $500 a month but the Netherlands is DEFINITELY not one of them, at least not in Amsterdam. I mean that amount is a gimmick, not a deal.) …but seriously, get better UX (and/or tutorials and/or nurturing sequences).

Developer Response
Thank you for taking the time to share your feedback with us. We always aim to improve our UI/UX to provide you with an easier way to organize and manage your account, but in case you struggle to find a certain feature, we always keep our knowledge base: https://together.bunq.com/ up to date and well explained, so you can find step-by-step instructions with just a few clicks 📚You can check the listed steps how to order a card here 👉 https://together.bunq.com/d/2936 💳 You should receive your card in the mail within 10 business days, and you can also check the estimated delivery date directly from the app: Home - Tap on Cards - Select the ordered card - Check its status and the expected delivery date ✅If you need further help, our support team is always available via: https://www.bunq.com/link/support or at support@bunq.com 📩Of course, we're always looking for ways to improve, and are always open to feedback. If you have any suggestions on how we can make your experience better, please share them at: together.bunq.com/t/ideas 💡 Your feedback helps us grow and it's kindly appreciated 🚀
Confusing app and missing “order a card” button
05/01/2023

RebelCon85

I got my bunq account about two months ago (despite a warning from a friend that their customer service is terrible). The UX is really confusing (it wasn’t clear if I’d opened an account or not until like a day later). And I thought/assumed in opening an account they’d send me a card, and when I went to the “Help” forum it said that you could expect it to take 3+ weeks to get your card, so I assumed that I would get the card information then. I’m part because it said “to check on a card (or whatever), go to ‘Cards’” and when I did there was no card there but also no option to order one. Well here I am two months later with no card, so I go back into bunq and somehow manage to click on some button that takes me to an “order a card” option (that definitely wasn’t on that screen before), so I guess now I’m going to have to wait another 3 weeks to get my bank card??And let’s be real: there are still a substantial amount of fees for international transfers (I mean really, there may be countries where you can live on $500 a month but the Netherlands is DEFINITELY not one of them, at least not in Amsterdam. I mean that amount is a gimmick, not a deal.) …but seriously, get better UX (and/or tutorials and/or nurturing sequences).
Developer Response 05/03/2023
Thank you for taking the time to share your feedback with us. We always aim to improve our UI/UX to provide you with an easier way to organize and manage your account, but in case you struggle to find a certain feature, we always keep our knowledge base: https://together.bunq.com/ up to date and well explained, so you can find step-by-step instructions with just a few clicks 📚You can check the listed steps how to order a card here 👉 https://together.bunq.com/d/2936 💳 You should receive your card in the mail within 10 business days, and you can also check the estimated delivery date directly from the app: Home - Tap on Cards - Select the ordered card - Check its status and the expected delivery date ✅If you need further help, our support team is always available via: https://www.bunq.com/link/support or at support@bunq.com 📩Of course, we're always looking for ways to improve, and are always open to feedback. If you have any suggestions on how we can make your experience better, please share them at: together.bunq.com/t/ideas 💡 Your feedback helps us grow and it's kindly appreciated 🚀
You’ll Lose Access to Your Money
10/01/2021

PRotegeRissy
I’ve been using Bunq for a year now and mostly love the service. However, I’m currently locked out of the app and haven’t heard from customer support in 3 days. Every now and then, the Bunq app will force a complete log out and use SMS authentication to allow you back into the app. For me, that SMS never delivers. The problem is, besides their email channel, all customer support flows through the logged in state of the app. Even the “SOS” phone number that was introduced just takes a recording of your issue, and says that you will receive a response in the app. While I was able to get help within a few hours the first time around, I’ve not been locked out of my account for 3 days with no response from customer support. I’m very lucky that I paid my rent the day before this happened.In short, if something goes wrong and you are unable to log in, there is no channel that will quickly put you in touch with a human being to talk to. I’ve also heard that Bunq has a very toxic work environment, so I wouldn’t be surprised if their customer support team is short staffed anyway.

Developer Response
Thank you for taking your time to provide us with a detailed review. We understand that your current experience at bunq isn't the best and this is why we're always open to feedback and change.In the past couple of weeks we’ve been experiencing a higher workload and there are possible delays, we are terribly sorry for the inconvenience!
You’ll Lose Access to Your Money
10/01/2021

PRotegeRissy

I’ve been using Bunq for a year now and mostly love the service. However, I’m currently locked out of the app and haven’t heard from customer support in 3 days. Every now and then, the Bunq app will force a complete log out and use SMS authentication to allow you back into the app. For me, that SMS never delivers. The problem is, besides their email channel, all customer support flows through the logged in state of the app. Even the “SOS” phone number that was introduced just takes a recording of your issue, and says that you will receive a response in the app. While I was able to get help within a few hours the first time around, I’ve not been locked out of my account for 3 days with no response from customer support. I’m very lucky that I paid my rent the day before this happened.In short, if something goes wrong and you are unable to log in, there is no channel that will quickly put you in touch with a human being to talk to. I’ve also heard that Bunq has a very toxic work environment, so I wouldn’t be surprised if their customer support team is short staffed anyway.
Developer Response 10/03/2021
Thank you for taking your time to provide us with a detailed review. We understand that your current experience at bunq isn't the best and this is why we're always open to feedback and change.In the past couple of weeks we’ve been experiencing a higher workload and there are possible delays, we are terribly sorry for the inconvenience!
Terrible update
06/20/2020

hfish213
Bunq used to be the clearest way I could be in charge of my finances, clearly see my money and I couldn’t stop talking about how great it was to all my friends. Then came the V3 (or 14.0.0) update and everything I raved about and loved about Bunq is gone. I can’t find my finances anywhere, my accounts are clouded by tribes and causes and trees that frankly have nothing to do with how I bank. I don’t need an Instagram feed of all the up-sells bunq wants me to buy, and the once amazing customisations I could make on my account to help me stay organised are gone. It is clear bunq is now only looking to make a profit and doesn’t care about its core customer base who used to love the clean, easy to use bunq app. Now it takes me 5 steps to change which account is linked to which card, to find the accounts I’m looking for, getting support and even just navigating my profile. There wasn’t even a tutorial about where everything has moved. Really thinking about leaving bunq and spending my money on banking elsewhere. Please bring back the previous app. If I could give 0 stars, I would. To new users— stay away.

Developer Response
Hey! It's our goal to provide you with the best service out there, and we'd like to know how we can improve your experience 🙏 As we have updated a lot since the version you reviewed, we'd love if you could give us a second chance and adapt your review accordingly! If you'd like to suggest any improvement to the app, please do no hesitate to share your thoughts on our Together platform: together.bunq.com/t/ideas 💡 If there’s a particular incident you want us to look into, please contact us via the in-app support center: https://www.bunq.com/link/support or send us an email at support@bunq.com so we can help you right away 🚀
Terrible update
06/20/2020

hfish213

Bunq used to be the clearest way I could be in charge of my finances, clearly see my money and I couldn’t stop talking about how great it was to all my friends. Then came the V3 (or 14.0.0) update and everything I raved about and loved about Bunq is gone. I can’t find my finances anywhere, my accounts are clouded by tribes and causes and trees that frankly have nothing to do with how I bank. I don’t need an Instagram feed of all the up-sells bunq wants me to buy, and the once amazing customisations I could make on my account to help me stay organised are gone. It is clear bunq is now only looking to make a profit and doesn’t care about its core customer base who used to love the clean, easy to use bunq app. Now it takes me 5 steps to change which account is linked to which card, to find the accounts I’m looking for, getting support and even just navigating my profile. There wasn’t even a tutorial about where everything has moved. Really thinking about leaving bunq and spending my money on banking elsewhere. Please bring back the previous app. If I could give 0 stars, I would. To new users— stay away.
Developer Response 01/10/2024
Hey! It's our goal to provide you with the best service out there, and we'd like to know how we can improve your experience 🙏 As we have updated a lot since the version you reviewed, we'd love if you could give us a second chance and adapt your review accordingly! If you'd like to suggest any improvement to the app, please do no hesitate to share your thoughts on our Together platform: together.bunq.com/t/ideas 💡 If there’s a particular incident you want us to look into, please contact us via the in-app support center: https://www.bunq.com/link/support or send us an email at support@bunq.com so we can help you right away 🚀

Here’s what’s new in bunq Update 31: • Stay in control of your Business account Easily add or remove users with different levels of access, and have a trusted person sign off on payments and key changes. • Build long-term wealth with ease Create a personalized mix of stocks and ETFs, and invest automatically on your schedule • Buy and sell crypto at your target price Trade your favorite crypto at the price you want, without having to keep an eye on the market • Get paid back easily with a secure link Let friends pay you back in any currency, from any bank, and keep track of who still owes you in one overview • Stay protected with Safety Shield If a payment looks unusual, we’ll pause it for 24 hours so you can review and cancel it if needed • Enjoy protection on your foreign currencies Your total balance across all currencies is protected up to €100,000 under the Dutch Deposit Guarantee Scheme

Version 31.2.0 10h ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contacts
- User Content
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: bunq B.V.
Size: 448.9 MB
Category: Finance
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.

Mac
Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 36 more

English, Arabic, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Kazakh, Latvian, Lithuanian, Malay, Norwegian Bokmål, Norwegian Nynorsk, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Age Rating: 4+

4+

This app has an age rating of 4+ with content restrictions. Some content may be rated higher, but access is managed by the developer through in-app controls.
Learn More

In-App Controls
Age Assurance

Developer Website

Privacy Policy

Supports

Siri

Use this app with Siri to help you get things done.
Wallet

The simplest way to get all your passes in one place.

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bunq

Ratings & Reviews

Best bank

Confusing app and missing “order a card” button

You’ll Lose Access to Your Money

Terrible update

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Siri

Wallet

You Might Also Like

ABN AMRO

ING Netherlands

Monese - A banking alternative

N26 — Love your bank

Tikkie

Nickel - The account for all

Rabobank

Revolut Business

ZEN.COM: Multi-Currency Wallet

Qonto - Business Finance App