OnGuard Visitor
Visitor Self Service
Free
The OnGuard® Visitor Self Service (VSS) app from LenelS2 enhances the visitor management capabilities of the OnGuard ecosystem, providing a self-service check-in option for visitors. Once configured and connected to the OnGuard system, the app allows visitors to easily “check in” for pre-registered visits using the barcode provided within their email invitation. Thru the check in process, the visitor can also update their personal details, photo image, and be presented with documents for their review and acceptance. The VSS app will then print a disposable badge/visitor pass to a nearby AirPrint® compatible printer to support identification of the visitor. Support for either the front or back cameras of the iPad® can be used to capture visitor photos or scan the barcode for efficient check in or out.
more Branding changes and improvements
1.6.0 12/21/2025
Fix for Air Printer defaults to a failed print size in iOS 16 and above devices.
1.5.6 05/22/2023
Custom request to support pull to refresh in the UI to update the Manage Stations from the server.
1.5.5 04/19/2022
Custom request to support pull to refresh in the UI to update the new SignInLocations from the server.
1.5.4 01/25/2022
Fix to allow visitor to complete the check In process when View only document is added in the app to support OnGuard version 7.6 and below users
1.5.3 09/26/2021
This update of the app will support below enhancements.
1. Visitor searches for Host (Cardholder) fields in the Visitor Self Service app now only require ‘View’ within the Field/Page Permissions. Previously Edit was required.
2. Compatibility changes to support OnGuard 8.1 version.
3. App is Compatible with latest iOS version 14.7.1
1.5.2 08/16/2021
This update to Visitor Self Service (VSS 1.5) contains enhancements usability, localization, and document support. Improvements to support more effective searches, keyboard selection to speed data entry, and better visitor feedback during the check in process. Language support is now aligned with OnGuard, and allows easy selection of language for both visitors and admins, along with customizable welcome messaging based on language. In addition, the document acceptance process now allows for embedding visitor/visit info into the accepted document, as well as the option to send copies to the visitor’s email for reference.
1.5.1 01/22/2021
This update to Visitor Self Service (VSS 1.5) contains enhancements usability, localization, and document support. Improvements to support more effective searches, keyboard selection to speed data entry, and better visitor feedback during the check in process. Language support is now aligned with OnGuard, and allows easy selection of language for both visitors and admins, along with customizable welcome messaging based on language. In addition, the document acceptance process now allows for embedding visitor/visit info into the accepted document, as well as the option to send copies to the visitor’s email for reference.
1.5.0 01/14/2021
In this update to Visitor Self Service (VSS 1.4.1), we have updated the application to support “AirPrint” with iOS 13 and greater. The update contains some new changes for pulling “list Builder” entries from OnGuard into the VSS application for filtering purposes. There have been a few User Interface updates for proving the visitor with the lists for dropdown fields.
1.4.1 01/31/2020
New to this version of Visitor Self Service (VSS) is the ability to scan a PDF417 barcode, and to scan using either the front or back camera on the iPad®. Delivered via email to future visitors, the barcode can be scanned during check-in or check-out of a visitor, by an iPad® running the VSS app, from a printed or digital version of the email, or from Apple® Wallet.
1.4.0 07/30/2019
Resolves issue with fully qualified domain name (FQDN) when connecting to open access server.
1.3.1 03/15/2019
Many new features suggested by current users of the VSS app have been introduced in this version. Exciting new features include the ability to save an iPad image or preset in the OnGuard® database, retention policies on photos and required documents, and the ability to upload a video for visitor viewing at check in.
The administrator will now be able to save an iPad image or ‘Preset’ of the VSS configuration in the OnGuard® database. Once uploaded, the image can be downloaded to any subsequent Visitor Self Service kiosk, helping administrators deploy multiple sign in locations. Also new, videos for visitor viewing can now be uploaded as a required part of the check in process. Lastly, we added a feature enabling the administrator to set policy on required frequency of updating a visitor photo, gathering a signed agreement, and viewing a required video.
1.3.0 12/14/2018
1.2.2 - Minor Printer defect fix.
1.2.1 - Automatic Photo capture and a Redefined User Experience - Updated UI and Workflow improvements based on customer feedback.
1.2.2 03/13/2018
Automatic Photo capture and a Redefined User Experience - Updated UI and Workflow improvements based on customer feedback.
1.2.1 10/09/2017
Automatic Photo capture and a Redefined User Experience - Updated UI and Workflow improvements based on customer feedback.
1.2 09/01/2017
Corrected an error on sign-out when documents are included in the sign-in process.
1.1.11 12/05/2016
Compatibility with OnGuard 7.3.
1.1 11/03/2016
Branding changes and improvements
more Version 1.6.0 12/21/2025
Data Not Collected The developer does not collect any data from this app.
