Love the ease with which I can use this app. Usually I get the diver assigned within an hour of request. The divers are mostly punctual and so far have all been smiled. I use plus drivers. But, one guy showed up half an hour early and started the ride from the time he arrived and not at my requested time. Since then I’ve had to forewarn every diver to refrain from starting the meter early. Secondly the charger in my car doesn’t work and they make it my problem. Again I’ve had to call every driver before they come to ask them to come with a charged phone. Thirdly one driver had horrible body odor to the point that I found it uncomfortable to ride in the car. They need to address the issue of clean clothing and hygiene with drivers who’ve signed on. I have to take foreign clients around so this is important.

I used to have a full-time driver, but I found that I was not using his service a large part of the day. He was simply idly waiting, which is a complete waste of time. So, I started using DriveU driver service. The app is easy to use and their background verified drivers come well groomed in uniforms. I call a DriveU driver when I need them -- either for my wife, my kids or my aged mother. I love the service and it's also cost effective! I highly recommend using it.

I have used your driving services twice. I am extremely appalled by your drivers and service.Both your drivers, without my permission consumed the bottled water in the car. I leave a lot of stuff in my car. I just saw my car today morning, and your driver Swapnil Talekar, left my window open, had removed my chargers from the car cabinet. Now, I am not sure what else has been fidgeted around or if anything is missing. Your app showed Rs. 949 for 12 hours. All other packages showed a night charge. So when I see a price, I assume this includes the night charge. Firstly, your driver shut the hours without asking me. I still let him go in 7-8 hours. And the bill was for Rs. 1149! How can you show me one price, and charge me another? When I messaged your customer support, he argues with me that there will be a night charge. But how can you show me one charge, and then bill me another, without my consent. This is fraud. I have attached a screenshot too. I am extremely shocked. Deleting the app. Don’t think I’ll trust safety with them either after these things.

Do not use their ‘service’ they will charge you for getting a ‘premium’ service that does not do anything. They charged me 300₹ for getting the premium and it did absolutely nothing. The next day I asked for a refund without having used the service at all and I spoke to the ‘customer care’ for two hours during that entire time the only response I got is ‘it’s against our policy to refund purchases and you should have read the terms and conditions before purchasing our service’. They have taken my money in exchange for a promise to deliver a service, did not deliver the said service, and now claim they cannot give me my money back because that’s not their policy. Basically stole my money.