Inertia: The only thing preventing our law firm from changing away from PracticePanther to a different software platform.This app is filled with potential but the team at PracticePanther fails to listen to their most loyal customers. As the managing partner of a midsize law firm, I’ve been using PracticePanther firmwide for three years. During that time I’ve made countless suggestions ranging from basic bug fixes to small feature additions that would make the software much more usable.As just one example of their buffoonery, I suggested more than six months ago that they update the mobile app to provide push notifications whenever a client sends a text message through PracticePanther‘s business texting feature. After all, what good is a mobile app if the attorneys and paralegals involved on a matter have to be sitting at their desk and logged into PracticePanther to monitor for incoming client text messages. To date, PracticePanther has failed to implement this minor change. Instead, as has been my experience over the last three years, the company deployed a sub par new feature and, without regard for client feedback, moved on to what will undoubtedly be their next effort to put lipstick on this proverbial pig.

I haven’t used the app as much as I have in the past due to working from home during the pandemic, but it’s always been a great way to stay on top of my existing clients when I’m traveling. The star of the show for me is when the sms text messaging automation was added as it helped me stay in constant contact with my clients. Great support and an even better desktop experience makes me a happy camper!

This software has great potential, but it seems they have tried to do too much, too quickly. I moved over from Daylite because of Daylite’s lack of a built-in timer for billable hour work. PracticePanther promises they can import important data from your previous case management software, but they do not follow through very well. Most of my tasks and notes were not brought over, and many of them were mislabeled. I have had to spend over $1000 on freelance workers fixing PracticePanther’s problems since they “completed” my import. I have only been using the software for about 3 weeks. Now the sales guy who promised me that he would always return my emails promptly and address my concerns swiftly is not replying to me anymore. Additionally, I have sent them a file that I had to spend hours configuring myself for them to upload. It has now been over 12 hours since I sent the file, and it has not been uploaded. Their techs are not answering my texts either. I am so very disappointed in this company and app. I have now wasted two weeks trying to get this awful, buggy, incomplete software up and running at my office, and I will now have to switch back to Daylite. I can’t keep burning through thousands of dollars of billable time trying to work around all the problems with PracticePanther. Oh, last tidbit. The calendar syncing that is promised to work with Google calendar just randomly stops working. I missed an appointment yesterday because their calendar sync stopped working. My advice: go with Daylite

The app looks exactly like in your browser. It would function better to focus on actions needed for mobile devices rather than robustness. Unfortunately many features of app do not function properly: 1) Documents are inaccessible through app. This was mentioned in other reviews and makes it nearly impossible to function as needed. 2) document uploading crashes. The app allows three options: from Files app, take a photo, and from photo library. Unfortunately the app crashes every time except when uploaded from the photo library. 3) Text messaging. This feature does not function. Selecting the text message has no response from the app, nothing happens.4) No updates. No bug fixes or new versions in years does not keep up with changes in PP software. ***Please consider comments in reviews and provide updates and bug fixes for attorneys relying on your service to manage their cases.***