Inertia: The only thing preventing our law firm from changing away from PracticePanther to a different software platform.This app is filled with potential but the team at PracticePanther fails to listen to their most loyal customers. As the managing partner of a midsize law firm, I’ve been using PracticePanther firmwide for three years. During that time I’ve made countless suggestions ranging from basic bug fixes to small feature additions that would make the software much more usable.As just one example of their buffoonery, I suggested more than six months ago that they update the mobile app to provide push notifications whenever a client sends a text message through PracticePanther‘s business texting feature. After all, what good is a mobile app if the attorneys and paralegals involved on a matter have to be sitting at their desk and logged into PracticePanther to monitor for incoming client text messages. To date, PracticePanther has failed to implement this minor change. Instead, as has been my experience over the last three years, the company deployed a sub par new feature and, without regard for client feedback, moved on to what will undoubtedly be their next effort to put lipstick on this proverbial pig.

I haven’t used the app as much as I have in the past due to working from home during the pandemic, but it’s always been a great way to stay on top of my existing clients when I’m traveling. The star of the show for me is when the sms text messaging automation was added as it helped me stay in constant contact with my clients. Great support and an even better desktop experience makes me a happy camper!

The app looks exactly like in your browser. It would function better to focus on actions needed for mobile devices rather than robustness. Unfortunately many features of app do not function properly: 1) Documents are inaccessible through app. This was mentioned in other reviews and makes it nearly impossible to function as needed. 2) document uploading crashes. The app allows three options: from Files app, take a photo, and from photo library. Unfortunately the app crashes every time except when uploaded from the photo library. 3) Text messaging. This feature does not function. Selecting the text message has no response from the app, nothing happens.4) No updates. No bug fixes or new versions in years does not keep up with changes in PP software. ***Please consider comments in reviews and provide updates and bug fixes for attorneys relying on your service to manage their cases.***

The most efficient legal software management app out there. I highly recommend all firms in the industry to use this to stay organized and on top of cases/matters. Everything seems to be super automated and the app just does it for you. It is very much an all-in-one solution. It runs very smoothly and the support team is always there to help you along the way if I have any questions.