App info
Easy room reservations, promotions, and membership! Global benefits exclusively on the official LOTTE HOTELS app
Enjoy convenient reservations and promotions when you use the official LOTTE HOTELS app!
Stay up to date with the latest information on all LOTTE HOTELS brands and locations, both domestic and international.
News
Enjoy your stay with LOTTE HOTELS.
Please update to the latest version to seamlessly plan your trip and enjoy an enhanced experience.
1. A fresh new homepage
2. Improved room and dining usability
3. Online payment
4. Merging Rewards member accounts and simplified identity verification
6. Checking in and getting a mobile key
About the service
1. About LOTTE HOTELS & RESORTS
LOTTE HOTELS & RESORTS is the largest hotel group in Korea, and includes the premium landmark and luxury hotel brand SIGNIEL, 5-star-level hotel brand LOTTE HOTELS & RESORTS, premium business hotel brand LOTTE City Hotels, and lifestyle hotel brand L7. We operate branches in the United States, Russia, Japan, Vietnam, Myanmar, and Uzbekistan, as one of the top three global hotel groups in Asia.
LOTTE HOTELS & RESORTS aims to become a mark that moves the hearts of customers through dignified service and facilities anytime, anywhere across the globe.
2. Main functions of the mobile app
⁃ Find a hotel: Search hotels by region or brand and check hotel locations
⁃ Rates/reservations: Instant room and restaurant reservations and reservation history search
⁃ Promotions: Packages and promotions for rooms at each branch around the world, as well as dining
⁃ Facilities: Dining, facilities, and wedding convention details
⁃ Membership: Membership registration, point search, and member-exclusive coupons
⁃ Multi-language support: Available in English, Korean, Japanese, Chinese, Russian, Vietnamese, and Burmese
⁃ Other features: Photo gallery by hotel, connecting to the Customer Center, etc.
3. Official website: http://www.lottehotel.com
4. Information on optional access permissions for services
- Notifications: To receive information on new packages and promotions
- Storage space and photos: Customer Voice, missing points inquiries, or complaint reports
- Camera: To take photos for Customer Voice, missing points inquiries, or complaint reports
- Bluetooth: To use the mobile key service
- Contact information: To access and edit contacts when sharing a mobile key
- Calendar: To register a reservation schedule
- Location service: To use the mobile key service
- Biometric verification: To use the sign-in service
* You can still use our service without optional access permissions.
* To change access permissions, go to Settings → LOTTE HOTELS app.
I’ve been using this app for years and had no problem using it. V user friendly!
Developer Response
Dear Valued Customer,Thank you for using the LOTTE HOTEL app and for sharing your feedback with us. We are committed to continually improving our services to ensure you have the best experience possible.We hope you have a wonderful stay with us.Thank you.Warm regards,The LOTTE HOTEL Team
Buggy
JazzBoz
Sign up is pretty poor and portions of the form populate when attempting to fill out each section. Credit card form pulled up a separate number pad which was very odd. The experience makes you feel like you’re being scammed. Hotels itself on the other hand, amazing.
Developer Response
Dear Customer, Sorry that you are having trouble with LOTTE HOTEL APP.We will do our best to minimize inconvenience in the sign up process that you mentioned. Thank you for your opinions and hope you have a great time with us.
Spectacular
Shayslim
Perfect in every way!
Developer Response
Dear Valued Customer, Thank you for using the LOTTE HOTEL app and for sharing your feedback with us. We are committed to continually improving our services to ensure you have the best experience possible. We hope you have a wonderful stay with us. Thank you.
Terrible app
gin®ret
One of the most tedious apps I’ve used in a long time. I’m just trying to register for an upcoming stay, but the process is unintuitive and clunky. It won’t send a confirmation, so the entire lengthy sign-up was a waste of time.
Developer Response
Dear Valued Customer,This is LOTTE Hotels. We sincerely apologize for not meeting your expectations while using the LOTTE Hotels app. Currently, our email delivery service is operating normally. If you did not receive the email verification during the registration process, please check your spam folder to ensure it was not filtered there. We will continue to work on improving the user interface for the registration process and strive to provide better services in the future. Thank you.
Experience your journey with LOTTE HOTELS.
Update now for a better stay and exclusive rewards!
This update includes:
• Application of app integrity protection solution
• Implementation of deep linking
• Integration of a new mobile key library
Enjoy richer experiences and greater benefits with LOTTE HOTELS.
More Stays, Better Rewards.
Version 4.0.9
The developer, Hotel Lotte Co., Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Contact Info
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Hotel Lotte Co., Ltd
Size
38.3 MB
Category
Travel
Compatibility
Requires iOS 15.6 or later.
iPhone Requires iOS 15.6 or later.
iPod touch Requires iOS 15.6 or later.
Mac Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.
This app has an age rating of 4+ with content restrictions. Some content may be rated higher, but access is managed by the developer through in-app controls.
