This review is not about the app functionality and its bugs but rather about the company running its services behind this app. I have used their rental services twice and came to a conclusion that they are really bad despite trying to appear a legitimate mediator between you and car rental companies. They have twice given me a hard time to receive the car which I intended to rent but twice I ended up with a different car model and worst of all is the car being really excessively used and worn out. I thought that I skip the feelings about the car status being as such but things became fraudulent when they kept charging additional fees to my credit card long after I have returned the car without any accidents of any kind. They gave me different excuses on every time I contacted their support to inquire about the reasons for those additional charges and always got ambiguous and non clear responses. Be aware. Stay away from EZ-Hire and better be off with other car rental services companies that are better known and been there for very long time. Don’t be fooled for lower prices because they fraudulently charge you back unreasonable amounts for no proper reasons!!

I had a horrible experience with EZ Hire. I rented a car from them, everything was fine. My bank suspected suspicious activities bcz it was my first time using the company so they blocked my card for safety. EZ Hire immediately sent an email to a recovery company to collect the car without even calling me to see what the issue was. Once I realized what happened I immediately changed my cc details and updated my payment information. 4 days later I was leaving work and car suddenly and literally stopped in the middle of the road. Mind you this was Sept in AbuDhabi in the scorching heat. I called the first time, they said they will deal with this urgently, second time, third time, fourth time…they told me they had disabled the car from their end due to a communication issue! And after two hrs of waiting in the heat they asked me to wait one more hour for recovery to come. At that point I left the car at the side of the road with the key inside. They are masters at collecting your money but a shear disaster case at providing services when they mistakenly disable your car for you. I would stear clear from this company as much as possible.

I had an accident and eZhire overcharged a lot for the damage. This is like robbing people! Will never use eZhire. This is a robbery! They customer service people are so unprofessional and they don’t even listen to you they just repeat their words again and again like a robot! It is so frustrating to see such service providers in Dubai!I received a reply to my review and shockingly I found lots of lies in that! Well, I don’t expect such a company with poor quality service to be nice and respectful but how dare you to judge me for misbehaving!!! Why don’t you ask yourselves what you did that caused me to be outraged! I have never seen a company staff member can get so rude to a customer!!!! And instead of apologizing you are just saying I misbehaved!!!! That’s pathetic for a business owner to let such people respond to inquiries and reviews! As people can read other reviews here and I will leave the judgement first to God and then to people’s common sense to think before they decide to use your service! BOTTOM LINE, I will never ever use eZhire and will not let any of my friends, colleagues and followers use that!

“Update: the fact you come back, to a 1 star review, five days later is a testament and confirmation about the (lack of) customer focus!”At the end, they are a “broker” App. Better if you go directly with the leasing original firm. I leased a car for a month and almost every request I had with them came with a side of high blood pressure. I needed to add a second driver and after I sent the documents they want, they asked me to go me to the leasing company (40 mins drive) and when I arrived, I found that EZhire failed to send my request for a week! Even though I shared the passport and driving license and entry stamp, they kept asking for the same 3 times! (They had a copy of the passport and still asked for the nationality, I mean please, just read the front page!). They wasted my time every time I needed something. And there wasn’t even a price advantage. I’d never recommend them!