Channel Talk 4+
All-In-One Business Messenger
Channel Corp.
Designed for iPad
-
- Free
Screenshots
Description
Live Chat & Team Communication
Stay in sync with your customers wherever you go.
Channel brings live chat to a whole new level. Engage your customers with new promotions, answer their questions, make recommendations, and ultimately increase sales opportunities. Work with your team to bring the best customer service and experience right on your website.
Channel allows you to:
- Communicate with your customers
- Message and collaborate with your team
- Manage and utilize CRM and visitor list in real-time
- Search Messages
What’s New
Version 9.0.1
The Ultimate in Automated User chat: Workflow Release
- Workflow allows you to assemble customer-specific, context-based scenarios like building blocks, automating the entire consultation process from start to finish.
- The existing Support bot and automation rules have been integrated into Workflow, and combined with AI, it has become even more powerful. Customized scenarios ensure a superior customer experience and seamless automated handling of consultations.
- Workflow settings can be configured on a PC.
UserChat Profiles and Customer Satisfaction Surveys
- You can store richer information for each chat, allowing you to prioritize consultations based on importance. Conduct satisfaction surveys and set up automated actions based on survey responses.
Multi Business Hours
- Business hours, which were previously set per channel, can now be configured per team. ⏱ For channels offering global services, assign teams based on the language and country of your customers.
RAG
- ChannelTalk's AI agent ALF can now search through the knowledge base documents to answer customer queries.
Meet
- Team Meet is now available for free on the free plan.
Ratings and Reviews
Changed my work quality
Used many different tools before but now I’m gonna stick with this one
The crm is fast and easy to use
I’m a solopreneur so using one tool to handle cx and marketing and analytics helps so much
Developer Response ,
We're so glad we were able to help your work quality!
We thrive to make our product better every day so your business grows AND your regular customers are happy.
Feel free to reach out to us at any time if you have any other feedback or questions.
Always happy to help!
Thank you.
Forcing App Update
No more forcing users to update app please..
Developer Response ,
We thank you for your comment and appreciate your honest feedback. Regarding updating our app, please understand that it is mandatory to have an updated app not only to provide the most helpful features and service, but also to ensure your digital security and safety.
But again, we appreciate your feedback and we will continue to work on both improving our product quality and enhancing our customers’ experience. Hope you have a great day!
no notification
the app does not prompt information
Developer Response ,
Your feedback is important to us, and we are committed to improving. Please start a chat with us and let us know what specifically didn't work for you so we can address it.
App Privacy
The developer, Channel Corp., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Search History
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Channel Corp.
- Size
- 247.7 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Japanese, Korean
- Age Rating
- 4+
- Copyright
- © Channel Corporation
- Price
- Free
Supports
-
Siri
Get things done within this app using just your voice.