Horrible freakin app now. I’m so disappointed by this app I’ve been using it for years with no issues and great things to say. But around April this year I submitted request to withdrawal for gift card and about 3 freakin months later I was refunded my points just to be told they were changing how they do gift cards. So now you can only get gift cards on Thursdays and you have about 30 seconds (assuming your app doesn’t crash) before they “sell out”. You basically won’t get one. I kept trying every week and never got one. So I already submitted my withdrawal in April, three months later was told ehhh no we’re gonna change things, and now I can’t get one. My app constantly crashes when I try. Or they just sell out within seconds. I literally sit on the app 10 minutes prior to the drop time waiting and still I don’t get it on time. It doesn’t add up to me. I think this app is a scam now. And I I don’t trust it anymore. I’ve emailed customer service about my thoughts and they don’t care.. horrible customer service too. What they did to us in April was wrong. Everyone with this app should delete it. Or drop should go back to how it was. This isn’t working!!!

If I had the chance to give it to zero star, I would have given it with all my heart. To give some context, the app earlier was very good where you had the chance to redeem any gift card at any point at your convenience. But now, with the changes they have introduced. I have been trying to redeem a gift card for four months now, and there is simply no way I can redeem it. Every Thursday at 11:55 am, I log into the app and wait for the timer to end so that I can claim the gift card. As soon as the timer ends, the app shows the redeem buttons, which I click it in a second without any delay. the app then keeps loading trying to check the inventory and eventually it throws the same usual message saying the gift cards are out of stock. This has been happening every week for four months now. I’m sick and tired of using this app. I don’t understand how the gift cards are out of stock if I am clicking it within a second and it’s not just one particular store. I have tried it for all the available gift cards every week and none of them are working. it took me more than a year to collect these many hardd-earned points but now with this change, there is no way for me to redeem it because the app does not let me redeem the gift card, although I am not even a second away from clicking the redeem option. The app developers need to see this and do something about it. Such a horrible experience using the redeem gift card option.

Update: drop is still making money off of people who have their credit cards and emails still linked on their accounts. Delete your credit cards and undo their access to your emails. Maybe then, drop will actually start letting people redeem their points. They need to learn that they can’t keep collecting our data and making money off of us, but not let us actually redeem our points! So I had been waiting over a month to get my gift card and all of a sudden they give me all my points back and say that gift cards will be instantly redeemable again. I thought this was great news until I realize you can only redeem them once a week and the app crashes or won’t load during the 1 PM drop. I imagine everybody is trying to get rid of their points for a gift card. Whenever I finally get through, it says all the gift cards are redeemed so check back next week. This has been the story for over a month. I reached out to customer service and finally heard back. All they said was to set an alarm so I remember to logon. Obviously I’ve been doing this, but it’s not a problem of making it on time. It’s a problem of them not actually having gift cards or the app not working during that time. Now I’m reading that other people are told to log on at noon? So I have no idea what’s going on. I think they don’t actually have any gift cards to give away. I’ll try for a couple more weeks and then I’m deleting.

I downloaded this app to help me save money in October 2023. The first time I earned enough points to make a withdrawal the app was run differently and you could just apply for your money on a gift card which I did for TJ Maxx 25,000 points and got $25 gift card. A month or two later, they changed their method of payout and now it’s like a lottery. You have to open app on a specific day at a certain time to apply for a gift card. I have tried this multiple times signed in for at least five minutes before the giveaway. Every single week I apply for a gift card at the designated time and within less than 30 seconds they have sold out and you get a message says you just missed it try again. It’s now been about a year later. I have complained, sent emails, requested my money but no luck!!! Today was the last time I tried for the lottery to win a gift card of my 97,000 points you can only apply for $25 increments or less during the weekly giveaway. Thank you Drop for using all my private information and being able to sell it to whoever you sell our information too and not paying your participants for their participation. Letting you have access to other email, credit cards and bank accounts!! Do not download this app it definitely is a scam. You’ll never get your money. You might get it the first time, but never again. I am deleting this app and I would suggest you never download it!!!!!