My GunBox looks nice. But the SafeTech app and fingerprint reader are complete garbage. I’ve had my GunBox for 3 years but the software has never worked correctly. Bluetooth connection is frail beyond belief. It ALWAYS loses the connection. Sometimes in 3 seconds. It Never stays connected long enough to set or reset 8 character required passcode. The fingerprint reader is also useless. It is Not dependable at all. Somebody will sue them because it fails in a real life or death situation. Just a matter of time. For the price of a GunBox, it should work. Only the cards and fobs have ever worked. I have no confidence in the product or the company. Stay away! The other day, the alarm went off for no reason and nothing would stop it. Just had to put it in the basement and wait for battery to die. Tech support email was no help.

Ok, admittedly, SafeTech/Gunbox has done a poor job of instructing users HOW to use the app (one reason for the 4-star rating), but it DOES work. After messing around with it, I realized what it was trying to do:As soon as it’s launched, it’s searching for your gunbox. Press the shield on your gunbox to initiate Bluetooth. Give it a minute, it will lock on. The only failure I’ve found is if you manually select gunbox from the product menu, then click the gray bar to connect, it never does (second reason for my 4-star rating). DON’T DELETE AND REINSTALL. Close the app and relaunch, press the shield button on your gunbox, then give it a second. It will find your gunbox. From here, press the settings icon on bottom right corner. From there, EVERYTHING works as advertised.

I was beyond excited to get my gunbox in the mail. The first thing I did to set it up was download the app and that’s where everything went wrong. It simply does not work. You can connect it the first time, and after that it’s like it has amnesia and you can’t get back connected to your device. It’s sad to see this has been going on for well over a year and the creators of the gunbox have done nothing to remedy the issue. My bet is they hired an outside company to design the app, and didn’t pay them to continually support and update it. It’s the only thing that makes sense. Anyway I love my gunbox but I feel I’m not getting the full suite of features since the app is completely worthless. That makes me very sad.

For all who have the gun box that can’t use the app to configure, add, delete or change your gun box: since this is a method for protection that we have decided to purchase and use and since the manufacturer has yet to update the app to work with a product that is still being sold: I will be sure to sue for any loss of life or damages that occurs if I can not get to my firearm to protect myself and my family. Don’t make a product function off of an app and not update it. It’s like buying a car that can’t have maintenance done. It will crash and burn and people will get hurt in the process!Or just update and maintain your app….