I have had the oasis controller installed for almost 2 years. The main controller appears to be a nice product. The APP needs an overhaul. I have had appearance with raising or lower the pool temperature with the APP, but the controller doesn’t appear to follow the new settings. I make the changes at the control panels display and it works fine. I have also had experience with the pool pump not following the schedule, I would find it running when it’s scheduled to be Off. Or Off when it should be running. I reached out to the manufacturer when I first had the system installed about these issues. It appears they still haven’t taken us customers serious. I feel waterway plastics could have a really nice system if they would just resolve the software issues.

The app doesn’t support UI for screen sizes larger and iPhone 8. The app got an update 4 months ago and it looks the same and still doesn’t work as expected. When I change the temperature in the app it changes the configuration on the hot tub. Buttons that are supposed to increase or decrease temperature turn jets on. I have to turn off the power to the hot tub and plug it back in just to get the buttons on the hot tub to work right. Please update the UI to support larger devices and the api probably needs to be updated since it’s not in sync with the hot tubs config. Happy to beta test for changes. Also the UX is old and needs an update.

Right after installing I tried to make an account so I could log in. Instead it freezes and needs to be force-closed every time I enter my info. Took about two days to get it to work. Was fine for about 6-8 months then one day it just kept saying “no internet connection” no matter how strong the internet was. I finally deleted the app and tried reinstalling it, now I’m running into the same issues as before. Can’t log in, create new account or use the “forgot password” options without it crashing. There are no updates available. Very disappointed

Per the other comment on here, we experience all the same things. Very poor built app structure. The entire reason for this was to also be away from home and be able to check on our spa. This is not the case. Extremely disappointed at the expertise for their system software and with no communication to clients. We just had an outage of the app for 2 days and then it started randomly working again. Would not purchase this system again without the proper infrastructure.