I know teaching English is at our core but this most recent app update feels like a classic example of a situation where an American might say, "if it ain't broke, don't fix it." I have been using the VIPKID teacher app for well over a year now and in the past it has served me well. In fact, I really loved the app and used it more often than the online Teacher Portal. However, this update feels like a step backwards - not forward. Ever since it updated on my phone, the app has been buggy with pages not opening right when buttons are clicked. It is not as responsive. The main tab where you could see the booked lessons has been moved and replaced with a less useful workshop page that now uses prime screen-real estate. I have noticed a substantial increase in battery drain even just having this app just running in the background since the last update. I much preferred the orange-color branding on the old app layout. It felt more like classic "VIPKID" whereas this new white app design feels less brand-like to me. In my personal opinion, it somehow disconnects me from the very company I am proud to work with. I want to see Orange again- not white. I liked the old appearance and layout better. I would much prefer to see the previous app make a comeback. I only wrote this review because the change was just made and I suspect others may feel similarly. I want only the best for VIPKID.

I’ve been teaching with VIPKID for 2 years and have loved all the updates to the app. It is so convenient to review your classes in the palm of your hand while putting your kids to bed the night before but recently there have been issues. First, the interactive slides were off center and enlarged which cut off important views of the slides and impaired the ability to read TD. I sent in a ticket and they made me feel as though it was on my end but I noticed that other teachers complained as well. Recently, this has been remedied. Now, I have an issue viewing trial slides. This has been ongoing for about a month. No matter what trial I am scheduled for I only see Level 2/Unit 1 with no way to change this (and I’m not even certified for L2 anymore). Again, after sending a ticket I am being led to assume this issue is on my end. I have restarted my phone, uninstalled/ reinstalled the app. Nothing seems to help. I know this is, once again, on their end. Hopefully, this is fixed soon as well.

I started working with VIP kid and I was extremely excited to join. During my application, they send you tons of emails and phone calls to push you to complete the application quickly, which is fair because everything is online and I could see people slacking. However, after I had passed my mock class and submitted all my documents INCLUDING MY SOCIAL SECURITY INFO, VIPkid deactivated my account because they claimed that I hadn’t finished all my documents in time. However, I’m certain I did, because I double checked. I tried to contact them, but you can’t actually respond to the email address they use to spam you, and the only way to reach them is to write them a ticket through your account (which I’m locked out of). So I try reaching out on Instagram and Facebook, but I’m ignored. Then I create another account to try to write a ticket. I got an email that someone responded, which seemed promising at first, except every time I attempt to open it, it shuts me out. When I try to see my tickets, none shows up. I’m also mysteriously no longer allowed to send them tickets in that “category” anymore. So I’m absolutely stunned. I did EVERYTHING they asked me for in a timely manner, and after they got my super confidential info, they essentially block me?? Is this even legal???

Great app except for the fact that I wasn’t notified about a short notice booking on April 21, 2020 and again April 27, 2020. I also have an Apple Watch and it didn’t come through my watch either. I noticed your recent update said it fixed some alarm issues and other issues as well. My alarm never worked at night, but did each morning. This also caused me to miss a class on April 9th as I was working on my masters and lost track of time. Can you show that there have been issues with the app or is there a way you can gather data on those particular dates that might reveal there was a glitch within the app? I have contacted Apple and they said to contact the developer of the app through the app support. Any help would be greatly appreciated.