I loved the game when I first started playing, then the glitches began! Interestingly enough they began shortly after I purchased tokens…like almost immediately. Several times I managed huge wins of 30k or more but lo and behold they didn’t show in my balance. When contacting customer support (several times), I got the same few suggestions, clear the cache, uninstall, reinstall, exit from the game , re-enter the game. Nothing allowed the tokens won to show in my balance and customer service has ignored my follow up requests for resolution. I admit to purchasing many times, but will most likely not purchase again due to the lack of interest in fixing the glitch and/or putting the win tokens back. Advice: find another game that offers true customer support and not excuses as to why it’s likely your fault the wins don’t show!Edit: my daily wheel bonuses vanished for three straight days. I contacted customer support and was all but called a liar! Today I finally get a nice win, go in to check out one of their promoted games but opt NOT TO SPIN…leave the game and lo and behold once again they screwed me out of coins, taking 10,000 of my newly acquired tokens. I’ve decided after being a loyal player who also has paid quite a bit of money to get tokens allowing me to continue playing, that I will not purchase from this game again. I will say the problems BEGAN SHORTLY AFTER I BEGAN BUYING TOKENS….and customer service opted to NOT REPLACE TOKENS that were lost due to glitches in the game and they couldn’t care less if they lose your loyalty or not.Slingo Arcade…a love your game but you have to do better by your loyal players!
Hi Kobradriver, thank you for sharing your detailed feedback — we truly appreciate your loyalty, and we’re very sorry for the frustrating experience you’ve had. This is certainly not how we want our players to feel. To help us look into this further, could you please submit a new support request with the name of the machine you were playing and the rough time the issue occurred? Once we have that information, I’ll personally reach out to the support team to ensure this is reviewed thoroughly and resolved as quickly as possible. Thank you again for your patience, and we hope to make this right for you.