First driver told me he was “stuck in traffic” (in Albuquerque on a Sunday night?). After over an hour, the order was reassigned to a second driver who didn’t respond to texts. Unlike every other delivery app, there’s no way to know what’s actually phappening with a delivery.Generally I’ve had good experience with Selflane to date but tonight was terrible. Their complete lack of transparency to customers and any service feedback mechanism whatsoever (“How was the delivery?”) is bound to lead to more issues like this. Unfortunately, it will be the restaurants who suffer.

Hello, I appreciate that you are trying to get Albuquerque /NM restaurants some exposure. I hope this review helps you because I want you to be successful, especially now when everyone is using apps to order pick ups etc. However, in going through the restaurants on your app I’ve found that there are missing details on the menus on the self lane app vs. actual menus on websites of the restaurants. For example: I was going to use self lane to order urban pizzeria. However, on the actual urban pizzeria menu listed on their website, the angus burger is listed as coming with fries/onion rings, while on self lane app, this info is not included. I found this to be true with many of the selflane menus on different restaurants; they lack details found on the actual restaurant menus. This may not seem like a big deal to you, but if you want to be successful I suggest your menus on your app match the menus that the restaurants have on their websites. This includes pricing, sides, hours, etc. The menus on selflane are incomplete and lack information. I just ended up calling urban pizzeria to order & not using your app at all because of the lack of detail & my uncertainty. Had I only relied on self lane, I would’ve skipped over urban pizzeria entirely because I do want to know if fries come with an $11 burger. I want your app to help businesses in Albuquerque instead of hurting them if that makes sense, and you can accomplish your mission by paying attention to small details. I’m sure you want to get every restaurant on your app, & I want you to succeed because I believe in what you’re doing. People want to be over informed when it comes to food, not under informed. Thanks

I wanted to have someone pick up an order on the way home from workSo I installed the Selflane app on my iPhone, and used my Apple ID to sign on.I searched and found the restaurant I want to place the order can you do the shopping cartAnd on submit it comes up with some kind of comment about a lead time?I didn’t notice the payment line being distracted by that information, so then went and installed the payment options, and tried to submit again, with the same message, by the time the person was already on the way to pick up the food and I hadn’t even been able to place the order yet; so, I quickly looked up the phone number of the restaurant. I called and tried to explain that South Lane app wasn’t working right for me and I had to give them my order on the phone, despite the huge amount of background noise, and almost yelling at them, because they could not hear me so well.Needless to say my introduction was not very smooth to your appLooking forward to a smoother transactions in the future 🥹

I placed an order over an hour ago. Received notification that driver had picked up the order and should receive it by a specific time. I live about 10 minutes from physical location of restaurant & received message that order was picked up and should arrive by a certain time. 40 minutes later & no order. Called driver & was informed that order wasn’t ready & was to have been reassigned to another driver. Called restaurant, they confirmed that info to be correct. Problem is, it has apparently NOT been reassigned and has now been under heat lamp for about 30 minutes AFTER original arrival time.I use Selflane for easy access to LOCALLY OWNED restaurants….thinking this will be the last time I use them…