After installing the DeepSentinel system for a client, and having it running for around 1.5-2 years now, DeepSentinel has earned a three star rating. The service was excellent in the beginning, and guards would intervene on trespassers very often, and call the police often as well. As time went on, however, guards would simply look at trespassers on the property and do nothing about the crime being committed; they'd just review the footage and allow illegal acts to continue to be performed. When a client pays $1,000 / year for a security system subscription PLUS $1,500 for a camera system, you would expect the guard intervention integration to be perfected. Pros:- Siren, 2 way audio, and video footage work decently well. Video quality could be better.- Cameras support 2.4GHz network connection for longer distances the Hub cannot reach. - Live guards (when they intervene) scare off trespassers effectively.- Company's communication is decent.Cons:- Cameras are expensive, yet cheaply made and three have gone bad in the span of 2 years (replaced for free, still inconvenient.)- Cameras disconnect often even though they are less than 25-50 feet away.- Cameras often disconnect from 2.4 GHz network and by default revert back to Hub connection. - Camera mounts are cheaply made and break sometimes right out of the box, requiring a replacement.- Guards do not intervene barely at all anymore, even though the property is always closed.- Guards ignore trespassers frequently, even from multiple camera angles. - Video quality is poor.- App functionality is poor.- When going back 6-7 months prior to search old footage, app crashes.- AI deterrent turns itself off on its own every week or so.- Camera speakers break and require replacement. - Most of the programming / coding for the system is done in Taiwan.

This review is about the app only. Since the last update the app has not been working correctly. After an event is viewed, upon return to the main menu, the layout is disorganized and and does not return to proper display. A feature called “Load More” which was added in the last update only works on the current date. If there is an important event from the previous day or days one might need for evidence, it is currently not retrievable. The “Load More” feature does not work for previous days and is useless. Before the last update, the app was simple and efficient to use and worked flawlessly. Now it is very frustrating to use. I have called Deep Sentinel multiple times over the past several months to report the issues. Each time I was told the engineers were working on it and that a fix would be included in a future update. Still the issues persists.*UPDATE* The app is finally updated and fixed. The functionality and ease of use is what I have experienced before and come to expect. Thank you Deep Sentinel!

We are one of the original customers and I can assure you greed and outsourcing has obliterated the integrity of this service. They will not do anything to help us with faulty equipment unless we pay 300% more than what we’re paying now. That is NOT an exaggeration, I promise! We have been working on remedying the problem and the only time we can talk with a representative is AFTER 8 pm. There are no normal business hours for US customers. Then there’s this horrible app! It will not play back video, there is just a spinning wheel, then a message that the video is not ready yet…a video from TEN hours ago! How on earth is it not ready yet?!! And that message pops up for ALL videos! You can not connect (live) to a camera in a timely manner - it takes 30 seconds in some instances! I’m not sure where the disconnect is - the app or the service, but either way it’s unacceptable. Please do yourself a favor & choose a different service! This one has unfortunately turned to complete garbage. And when I say unfortunately - I mean it because when we first got our system, it was the absolute best, top of the line. We are gifting ourselves a new system for Christmas!

About a month before I purchased my Deep Sentinal system my next door neighbor’s house was burglarized. I had the typical security system in my home that if an alarm is tripped it sounds an alarm in the house (not any help at all) and I would get a call from a call center. There was no way to verify what was going on in the house so my only choice is to call the police or rush home (not always possible) to see what’s happening. These antiquated security systems have out lived their usefulness in today’s world of technology.Like many of us, I have seen numerous video systems that can alert you on your phone with a video of an unwanted intruder. But what if I miss the alert or my battery is dead or I’m 200 miles away driving down the road? These systems didn’t seem practical, but what is practical is the Deep Sentinal system that has live people that monitor the video feeds as they happen! They have the ability to speak directly to the intruder to assess the threat and can immediately contact the police. When I learned about the live agent video monitoring I knew this was the kind of security system that would protect my house and family.I have the 4 camera system and it was easy to install. It takes only 1 screw to fasten the camera mount and the camera connects easily to the mount. Connecting the Hub to my router was breeze. Connecting the cameras to the hub was simple as well. I had my system up and running in less than an hour.Also their customer service is second to none! I did a lot of research before buying the system and had a number of questions. Ally, a customer service supervisor was always very responsive getting me answers quickly. All around Deep Sentinal is the best choice for home security.