Please be aware that I had recently left a negative review on Yelp concerning your McIntyre Square location in Pittsburgh. Although you will no longer allow updates of reviews for your restaurants on Yelp, I was impressed by the response from both your corporate and local locations to my bad experience and your attempt to do the right thing and show that you did appreciate my business and expense. You did immediately apologize, offered to replace the incorrect items and professionally asked me to give you another chance. Although I could not update the yelp review, you did the right thing so I tried to do the right thing and have removed the negative review from their (Yelp) site. I have since been back to your restaurant on several occasions, and although you may not always be perfect, your people are sincerely showing that they are trying to get better and do the right thing. Thanks again, Mr. Martin.

The app said in progress even though it was supposed to be ready at 8:11. I finally went in and inquired about my order at 8:30 and it was just sitting there. She said that it hadn’t been there long but the beer was barely cold and the food was cold. There are a lot of take out restaurants in town. Of the service does not get better it will be time to find a new restaurant. No curbside even though it is advertised. I gave a tip that included curbside service. No tip next time. They are lazy. You need to make your employees do their work.

Order from app all the time at this location to save tome and convince. You get neither here. Prior to pandemic still had to go in to try and find someone about order, finding someone to talk to you is all together another issue. Pay top dollar for horrible service. The curbside is out front they ask on the app. Year make model and color of vehicle. They still can’t bother to bring you food that is paid for with generous tip every time. Not busy due to corona virus pulled up front sat for over 20 minutes with app stating food is completed. No one coming out. Now not allowed to walk in you must stop and call or scan on camera. A waitress has been outside five times since arrival seen me and vehicle nothing. I had to put window down and bother to stop her and ask if anyone could check my order. The finally someone comes out with my cold ( now of course) food. Never a even ok experience in this place. Not worth tome or money. Go support local business because this place is run horribly no leadership or accountability. Deleting app.

I have never had an issue with ordering delivery until today and I am completely shocked as in how it was handled. I ordered through the Primanti bros app for a delivery order and it then was delivered with DoorDash. I didn’t receive one of my items so I call up the store and the only solution was that I needed to pick it up but that defeats the purpose of delivery. I needed it delivered for a reason. Then they said I needed to call DoorDash and have them handle it because it’s their responsibility that I didn’t receive it when it was Primanti’s responsibility to give the dasher the correct items. The bag is tied shut how can the dasher check. Then I received an attitude from the female I was speaking to as if it’s my fault. I then had to send someone to pick up my order which was still not made once they arrived. I’m extremely disappointed with how this was all handled and I’m not sure if I will ever give them business again.