Thanks for using Box Tops for Education! This release includes minor bug fixes and enhancements.
Ratings and Reviews
The app is great, however... here’s a suggestion
I love the idea of going digital. I have never had a problem with bugs or anything like that. However, I can’t help but feel like there were some things that weren’t thought of or thought through. For example, they make you choose one school to donate to, and that’s great if you only have one child but when you have multiple and some are in a different school, it’s hard to divide and share your earnings. The second thing I am not a huge fan of is, having to use the receipt. I like how it gets everything all at once, but there are some things that I buy that are personal and I am not a fan of sharing that. A suggestion I have is to put a barcode or something that we can scan on the inside of the box so people can’t just scan it while they are at the store.
Can’t even sign up!
I see that many people are having problems submitting receipts. I’m having problems just creating an account. Now it won’t even let me create an account because it now says my email is already signed up. But when I try to login with info that I tried to sign up with, the login fails and says to check my email/password. Tried to reset password but it won’t recognize my email and send me a reset link. Tried to contact customer service, but it won’t even submit their customer response form. Which is now why I am writing this review for this app(the first I have ever bothered to write) because this is more trouble than it’s worth! School’s are going to be the real losers in this because I see I’m not the only one having problems with this app and I don’t have time for this nonsense. It’s much easier & faster just to cut the box top out in the first place instead of jamming up my phone with yet another app. And I agree with some of the other reviewers with the fact that it was fun to have the kids involved in collecting the tops and getting prizes at school. I’m not going to keep going through this foolishness if they can’t get this together.
Developer Response ,
hello, sorry to hear you are having issues. We have processed hundreds of thousands of receipts for Box Tops this month so the app does work fine for most users. It sounds like the issue is unique to you and you haven't even actually had the chance to use the app to redeem, so we'd love to help get you going! please email us at BTFE.App@genmills.com
The app keeps telling me I am submitting duplicate receipts when I am definitely not. I bought many boxes of Cheerios on the same day (30+), but for various reasons checked out separately, so had multiple receipts each with 5 boxes of cereal on it. The app keeps telling me one of two things: “duplicate receipt” or “no eligible items” when there are clearly 5 boxes of Cheerios on my receipt. Our school has lost out on over $20 so far just from my purchases. The only response I’ve received from customer service is “please submit your missing earnings through the app”, but that is a massive pain since the receipts are not logged in my account because the app refused them. My only option is a help ticket which takes forever when you have to do a separate one for 10 receipts! Ain’t nobody got time for that. NOT IMPRESSED AT ALL. Please fix the problems and improve your customer service experience. Many other companies bend over backwards to fix a problem...not so here. My account got credited a total of $2 instead of the $20+ the app had missed. Not cool.
- General Mills Inc.
- 50.9 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © General Mills® Inc, Box Tops for Education®
With Family Sharing set up, up to six family members can use this app.