Sultan – Online Shopping

Name: Sultan – Online Shopping
Rating: 2.8 (171 reviews)
Author: The Sultan Center, Kuwait

Shopping

Free

171 Ratings
Ages

13+
Years
Category

Shopping
Developer

The Sultan Center, Kuwait
Language

EN
+ 1 More
Size

74.5
MB

Sultan’s grocery App makes online quicker and more convenient than ever. Explore a wide choice of: · Over 6000 quality products · Sultan Rush, for select items delivered in 30 minutes to your doorstep. · Shop more, save more with our loyalty program Kanzee, collecting coins as you shop online. · When you need support call 1844449. A dedicated Contact Center team is standing by to assist you. تطبيق مركز سلطان يسهل و يسرع التسوق الالكتروني إستكشف خيارات واسعة من: - أكثر من ٦٠٠٠ منتج بجودة عالية. - سلطان راش- توصيل اصناف مختارة لك خلال أقل من ٣٠ دقيقة. - تسوق أكثر ووفر أكثر مع برنامج الولاء الجديد (كنزي)، اجمع الكويْنز عبر التسوق الالكتروني. - فى حال كان لديك أي استفسار أو شكوى، اتصل بخدمة العملاء ١٨٤٤٤٤٩ و ستسرنا مساعدتك.

Ratings & Reviews

2.8

out of 5

171 Ratings

Negative Brand Association
03/14/2020

Q80hillbilly
Sultan center is one of the best supermarket chains in Kuwait with a positive in-store experience and customer service, but to have an app associated with the TSC brand that is glitchy, slow, and everything else that other commenters have already listed, hurts the Sultan brand. On average it take me 15-20 minutes to complete an order because of long screen loading times and glitches that don’t recall my saved address and sometimes the shopping cart will just delete itself and you have to start over.
Negative Brand Association
03/14/2020

Q80hillbilly

Sultan center is one of the best supermarket chains in Kuwait with a positive in-store experience and customer service, but to have an app associated with the TSC brand that is glitchy, slow, and everything else that other commenters have already listed, hurts the Sultan brand. On average it take me 15-20 minutes to complete an order because of long screen loading times and glitches that don’t recall my saved address and sometimes the shopping cart will just delete itself and you have to start over.
Terrible account / profile/ support
09/08/2022

umqais
Terrible app, Terrible customer support relating to the accounts. We have had a loyalty account from since 2010 only to have our phone number removed when they switched to this new Kanzee card system. Tried several times to correct the problem through support and at the store, ended up with Sultan assigning a new Kanzee card number and OTP still not being received on the assigned phone number. Tried correcting the info myself through the app again and it still fails. What’s the point of all this loyalty program and it is useless? I also now have a physical loyalty card with a different number (the old number). The whole system is just so messed up !

Developer Response
We are here to support you and are sorry to hear you faced such an experience. Please contact 1844449, to immediately address your concern. Feel free to also reach us via email customer-support@sultan-center.com.
Terrible account / profile/ support
09/08/2022

umqais

Terrible app, Terrible customer support relating to the accounts. We have had a loyalty account from since 2010 only to have our phone number removed when they switched to this new Kanzee card system. Tried several times to correct the problem through support and at the store, ended up with Sultan assigning a new Kanzee card number and OTP still not being received on the assigned phone number. Tried correcting the info myself through the app again and it still fails. What’s the point of all this loyalty program and it is useless? I also now have a physical loyalty card with a different number (the old number). The whole system is just so messed up !
Developer Response 10/29/2022
We are here to support you and are sorry to hear you faced such an experience. Please contact 1844449, to immediately address your concern. Feel free to also reach us via email customer-support@sultan-center.com.
Application hangs
05/19/2020

ManagerIT
Wasted 3 hours trying to order After reaching the delivery slots that’s showed my order has zero kd I select a slot and end up in the payment page where I place the order but the app tell me to enter shipping method which I did and it takes me back to the cart . This kept on happening until I was unable to order al all slot were unavailable .In addition when u save a shopping cart to a list and later retrieve the list to add back to the cart the item quantities double for every itemThe app can not handle the load in these times and still needs lots of fixings What a waste of 3 hours last night unable to place an order
Application hangs
05/19/2020

ManagerIT

Wasted 3 hours trying to order After reaching the delivery slots that’s showed my order has zero kd I select a slot and end up in the payment page where I place the order but the app tell me to enter shipping method which I did and it takes me back to the cart . This kept on happening until I was unable to order al all slot were unavailable .In addition when u save a shopping cart to a list and later retrieve the list to add back to the cart the item quantities double for every itemThe app can not handle the load in these times and still needs lots of fixings What a waste of 3 hours last night unable to place an order
Not up to par
07/22/2019

ThisIsRain
Items not updated nor comprehensive. You cannot choose the branch. They will not tell you items are unavailable on time. Customer service takes about 5-7 business days to solve a problem. Generally frustrating but for desperate folks who cannot go shopping physically an okay solution.
Not up to par
07/22/2019

ThisIsRain

Items not updated nor comprehensive. You cannot choose the branch. They will not tell you items are unavailable on time. Customer service takes about 5-7 business days to solve a problem. Generally frustrating but for desperate folks who cannot go shopping physically an okay solution.

· Our new look on the app re-defining the experience! تجربة تسوق أسهل وأسرع مع شكل التطبيق الجديد · Scan Products anywhere! امسح باركود المنتجات من أي مكان · New look for your Kanzee! كنزي بشكل جديد! · See Promotions offered to you in your Cart! العديد من العروض بانتظارك في سلة تسوقك! · Ease of Navigation سهولة التصفح · Easy checkout اكمال طلبك بكبسة زر · Improvements & Bug Fixes تحسينات تقنية

Version 16.8

1d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Search History
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Search History
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Sultan – Online Shopping

Shopping

Ratings & Reviews

What’s New

Version 16.8

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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