I paid extra for the Bluetooth card for my ID-4100A and was looking forward to being able to use this app. In spite of triple checking the transceiver settings described in the “instructions”, and in spite of the fact that the app instantly sees the device, whenever I try to actually connect it tries for a few seconds then fails. The instructions go on at length saying that the app may not work on certain phones and certain operating system versions or with other apps installed. Therefore I tried it on two different phones and an iPad and the same thing happens. I have never seen any Bluetooth application fail to work and blame the platform like this. I contacted support and so far have not had a response. It seems clear that the app just needs some attention by the developer to actually work as promised, no excuses.

I was really looking forward to this having just got the ID-52a and I thought, for sure being that Icom has such a large presence here in the US for amateur radio that they would surely have an iOS app that would work well with their flagship HT being that the vast majority of people in the US use iPhones. Unfortunately, the app is completely unusable because the very first step of connecting through Bluetooth doesn’t work. It’s able to find the radio but it’s not able to connect the radio and phone. I have, of course, tried every possible solution and nothing works. A real disappointment, considering the manufacturers name.

I won’t fault the program for not supporting radios it doesn’t claim to support. I have a 4100A and this app works like a champ. There are many basic functions that I prefer to use by app instead of radio, but don’t expect to be able to do deep menu work by phone, just the stuff basic menu functions. I really like the ability to pull up the map and select repeaters by map. The past contacts are very nice to see on the phone screen instead of just the small radio screen. Yes, I am pleased overall.

It is important that consumers see the lack of customer service and support for reviews. The issue in company’s like icom is it is the leadership who is at fault not the rep or worker. Remember in business it is always top down!! Leadership is always at fault and need removal as supervisor or CEO. Great thing is we can always put our money in your competitors revenue and in time you will need to wake up. Terrible leadership and it shows by these reviews!