Late check in. We were waiting more than an hour before the room boy finally arrived. Been trying to contact the customer service for hours to to avail. The room boy was pretty friendly and helpful. Other than that, the unit is clean and look as in the pictures. Some of the stuff like cup and pot and pan are broken and dirty.

Do not book thru travelio, read more than just my review. See more on Google and elsewhere.First time in my life writing a review for an app, but booking an apt thru travelio has been the worst experience. The ad of the apt was incredibly misleading ("internet provided" it said from the start). Long story short, it was not, and customer service is completely useless and tell us a different story everytime. Worse situation, the cooking gas. The tank was empty when we moved in and discussed with the move in support. We reported, and they told us it was our responsibility to "refill" the tank. Imagine. We even gave up on their stupidity in not understanding that it was empty when we came, and told them fine we will refill ourselves - but then we are reprimanded by building management that the gas tank we tried to "refill" was illegal to use in the apt building bc it is for low income housing only. So the gas tank in the apt we are in thru travelio has an illegal tank that we are "responsible for" according to the poor souls working customer service for these pirates. I despise the apple app store for making me give them 1 star bc that is more than these folks deserve.Peace and love y'all

I’ve stayed using Travelio more than once. When there is no issue with the booking, Travelio is actually okay and has decent accommodation options. However, if you have issue, they don’t seem to care to solve the customer’s problem. I stayed long terms for business before and they promised a parking card. After following with them daily, they have never given me the parking card at all. The second one, I stayed for another long term stay and they didn’t give the second key. Again, I asked daily and all they say was that they will take care of it, but never did. Lastly, the refrigerator broke and they asked me to pay to fix it. If you care about customer service who will take care your issues, stay away from Travelio and stick with actual hotel operators.

I booked a room via Travelio in Indonesia, and the reality was a huge letdown compared to the pictures. The room was extremely dirty—stained mattress, unwashed toilet, and grimy sink. It was nothing like what was advertised.To make matters worse, when we tried to contact them the next day about these issues, their response was ridiculously slow. They only offer a chat box as the communication channel—no phone support at all. They promised to send someone to clean but never followed up and kept us waiting for ages.This app deserves 0.5 stars at most. Save your money and time—avoid Travelio at all costs!