SidelineSwap is where athletes buy and sell their gear.
Shop new and used sports equipment up to 70% off – everything from hockey skates and golf clubs to lacrosse sticks and baseball gloves.
Sell in minutes – snap a photo, set a price, and receive a prepaid shipping label when the item sells. Cash in on last season’s gear, or list that old bike - or pair of skis - cluttering your garage.
Join the leading marketplace for athletes. Buy and sell with hundreds of thousands of SidelineSwap users across the world.
"Culture precedes positive results" - Bill Walsh
• Various bug fixes and improvements.
Ratings and Reviews
I was unsure about using sideline to purchase sports equipment. But I had ran out of options. I had to find a football helmet for my grandson. Local stores were sold out, online stores were sold out. When I somehow through my searches I found Sideline. Looking through the football helmet section, I saw it, just what I needed. I asked the seller a couple of questions, then I missed my chance. Someone else bought it. Turned out the seller came up with another helmet for me. To be honest, I was worried, afraid of fraud, afraid of receiving less than was advertised. Turned out, by the end of the total transaction, I felt protected by Sideline in the way things were handled, the seller was wonderful, and five days later my grandson had his helmet on the day of his first game. I will certainly use this site to buy more equipment, and to sell what he has out grown, to help someone else out. Five Stars from my point of view.
Horrible communication and customer service
I made one swap that was completed but the item was not satisfactory, because the seller intentionally hid a major flaw by covering it up with a sticker. I filed a complaint describing the problem, without a photo because there was no option to submit a photo on the mobile app nor was there any notification that photo evidence was required during this process. I got an automated message immediately that the request would be processed soon. Because I had successfully gotten notifications for the seller’s messages in the past, and the “bot” was responding to me in the same chat as the seller, I made the assumption that I would get a notification when the request progressed. I did not. I had all notification settings on in both the app and my phone’s settings. By the time I checked the app again, I had received two messages: “photo evidence is required for this dispute. Please reach out to support by end of day” and then, after inactivity, “this dispute has been resolved”.
The lack of notification is inexcusable. The lack of information, in-app, about requirements for a dispute (including TIMELINE), is inexcusable.
Additionally the app will post an automated review of the purchase for you after a certain (undisclosed) amount of time. (Thankfully it at least is marked as automated)
Terrible customer service
I placed my first order ( a wood bat) from this site it took two weeks to finally get when bat arrived it was not in a box and arrived damaged. I contacted the seller he agreed that the bat is damaged and was not that way when sent. Per the sites rules I had to dispute the item within 3 days so I disputed it the day after receiving when I found out the proper way of handling it. It’s now been three weeks with no response from SidelineSwap. I’ve lost all faith in this site. I’m now left with a broken bat that I paid for a usable bat. At this point I’d caution everyone to avoid this site.
Contacted SidelineSwap again a week after my first review. I was told they emailed me and I never responded so the dispute was closed. I responded with a list of ever email I received from them all promotional emails nothing about the dispute nor was anything in my spam folder. A day later I got a response that they were refunding me and to donate the batas it is broken and still can’t be used in a game. The bat was given to a Rec league to be used as a cage bat only. I know people that have had success with this site but with this being my first purchase and impression of them I’ll never make the same mistake twice.
Developer Response ,
Hi Jeff80pa, we're sorry to hear about this frustrating buying experience. Our Dispute Resolution team contacts all buyers via email within 24 hours of a dispute being opened. Please contact email@example.com and we'd be happy to assist with this matter.
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