I got this app to help motivate my family to stay active daily. Keep in mind, some family members are more comfortable with tech than others. It’s hard to keep the less tech-savvy ones interested when simple things don’t work as they should.The first day I could see the step count for 2 added friends, but not for the 4th person. I figured it was because they didn’t have Apple Health set up and the other 2 did.Two days after convincing everyone to get on Social Steps, multiple texts and FaceTime calls explaining how to set up and sync Apple Health, only my steps are visible on the Social Steps app. We all see zeros for the step count for every friend that I’ve added, This is across four separate iPhone 12s in 2 states. I sent screenshots to the Social Steps team hoping it’s an easy fix.It is rather disheartening though, given the difficulty we’ve faced trying to use a seemingly simple app whose primary feature isn’t working. At this point, it’s easier for us to just text each other daily step counts since we can all see our steps in Apple Health.
Sorry to hear that you had this bad experience. Users are asked to allow Social Steps to read steps from Apple Health, but some people don't do this for some reason. The app won't be able to fetch steps when this happens. I am not sure why this failed, but the app needs to be running to update the steps so that others can see them. This review was written a while ago, hopefully this doesn't happen anymore. Feel free to reach out again if you still have the app.