This is a really appreciable service in which we don’t have to go at BC Service Centre and on phone we can register. This is the time when we should avoid unnecessary travel. I am happy by this video registration facility but after 28 minutes of call waiting I am able to talk with BC service agent. I suggest that at least you have to provide expected time during call to face agent as like during driving test call center. Thank you very much. Ok

We are new to using a BC Services digital card. You really need to generate some intelligible instructions for it, as it doesn’t work at all. If you try to log in to Services Canada by clicking on the “log in using your BC Services card” option, it takes you to the app. Once you log in using the app, it says “you are finished with this; close and open server to go back to Canada Services,” at which time the cycle starts again, requesting you to log in using the BC services card yet again. There are no instructions at all to break one out of this fruitless cycle to oblivion, and obviously your call center is not adequately staffed, as there is no one to pick up when one wants to ask for help, and the line shrieks and squawks like a fax line. When you press “1” for a callback, as instructed, nothing whatsoever happens.Idiotic and useless waste of taxpayer money, especially since no one answers OAS’s phone either, and we have no idea whatsoever why we were not paid our OAS last month, and have completely run out of money, and no way to contact anyone to find out. Thanks a lot.

I used the app to set up my services card through video call instead of going to a physical office and the whole process is really swift. The app itself works smoothly too and everything works as it should which makes life easier for once.

I use it mainly to login to the CRA site seamlessly which can otherwise be painful. Secure access can be painful but this app makes it easy without compromising security.