LibreLinkUp is a great app. I appreciate and respect the developers. My beloved father has a good saying: Something good can always be made better. I'd like to suggst an improvement. I wish I could set different tones/alarms for various alerts. Currently a general reading or a critical low glucose have the same alert tone. Also, it is the same alert tone that many other online apps use (like email, travel, IM, etc.) One of the main reasons I wish for different alert tones/beeps is that my ability to hear high-pitched tones is declining (normal for people my age). I am using LibreLinkUp to help my elderly father with "hypo events" which typically occur at night. So anything to make the alerts different and better will be very welcomed. Again, great app that is doing a great job overall.

Do not tell me to contact customer service. I did. They told me to delete and reinstall the app. I lost this entire year of my diabetes and stored health information. Why did he not tell me everything would be permanently lost? Also, it was no help. Just more destructive. They had me call other departments and then hung up before anyone answered. I have spent the past 12 hours straight trying to fix this. I had an extremely hard time understanding what the call center was saying. Sadly, the accents were so thick they were actually unintelligible to an old midwestern girl like me. I tried really hard to work with them and I was polite. I had to ask them to repeat things multiple times and felt awful about it. I feel bad for the call center staff too. They don’t need people telling them they can’t understand them all day. It’s sad. They really didn’t know what they were doing. It wasn’t their fault. Just trying to stick to an “if this then say this” call sheet. Their answers and questions didn’t make sense in relation to my issues. Some diabetic is going to die or have catastrophic consequences. This is shameful. It was great when it worked. It only works about 50% or 60% of the time. The remainder is dangerous. I’m constantly crashing but not really. I have hardly slept in two days. Neither has my poor husband. Constantly pricking my finger and wishing things would go back to normal.

I really love the Libre View app it has kept me updated on my husband’s sugar levels, even when we are not together. It’s nice because he doesn’t feel his sugar changes as he did when we were younger. It has made it so I can go to sleep at night knowing the alarms will wake me if his sugar levels drop or shoots up. Believe me, it has saved his life multiple times over the past 2-3yrs. I wish there was more information from LibreView. Remember there are a lot of spouses using this program. The Libre 2 sensors & software should be able to keep a more update in reading without having to swipe your phone several times before it reads. It needs to relay information each time, not merely a few. Trust me, the program, and the sensors, have become lifesavers. It has taken me years of hounding our doctors as well as my husband to get the Freestyle Libre System. My husband hates picking his fingers. It got so bad for a time that he’d tell me he had done the finger stick when he hadn’t. It hurt that much. He is a type 1 diabetic who was diagnosed at 3-4yrs old. He is nearly 60yrs old. Treating type 1 diabetes has changed for the better over his lifetime allowing him to live longer than he ever imagined. It’s allowed us more than thirty years together. Thank you.

My friend’s blood sugar goes into the 40’s after getting COVID. There have been some case studies on it, Google “COVID 19 and low-glucose levels: Is there a link?” So, his Dr. prescribed him a CGM. Anywho, it is imperative for his life that a buddy helps monitor his blood sugar because he could go into a coma and die. He’s gone low in the middle of the night several times and I’ve had to call him to get up and chug a soda. Scary stuff. Well, the app keeps randomly logging me out and doesn’t notify me that I’ve been logged out. He’ll go low and I have no idea. I called customer support and they kept trying to blame everything but the app because “it’s not supposed to do that.” They blamed my iOS, my phone, the update, everything but the app developer. Also they told me their “higher department” can’t email me and will call me tomorrow at a random time from a random number and that’s the only way to follow up. I work and can’t just answer whenever they call. How awful is that customer support! I deleted and re-downloaded the app, noticed the 2.9 star rating, and started reading reviews. THIS HAS BEEN AN ISSUE FOR AT LEAST AN ENTIRE YEAR!! Reviews from a year ago, Feb 9th, and July 21st all say the same thing trying to warn about this dangerous glitch! THIS APP IS GOING TO KILL SOMEONE IF IT ALREADY HASN’T and the company has been absolutely negligent to not heed the warnings. BEWARE.