VenueAware Direct
Business
Free · Designed for iPad. Not verified for macOS.
With VenueAware Direct, event staff – managers, ushers, stewards, and security – can instantly respond to and log incidents that happen during matches, games and events without having to rely on radio communication. Whether it is something as simple as reporting a broken seat or logging all the people associated with a fight, VenueAware Direct eliminates paper incident cards and gives venue management real-time transparency into what’s happening anywhere in the facility, at any time.
more * Added support for a new work My Time view.
11.3 Jul 22
* Redesigned squad supervisor view to improve information, including the squad arrival count
* Ability to scan squad members in with phone camera
* On the squad view, added the time elapsed since they arrived
* Added total time to 2dp to all work time records
* Work time now picks up the default time entry type of the system
* Added the ability to edit work comments
* Added priority into the sort for work
* Improved the Managed Work View search
* Fixed an issue where equipment was being truncated when raising work
* Fixed an issue where the Managed Work View was being truncated
* Fixed a bug that cause the app to crash when selecting a video
* Fixed various issues that could potentially cause the app to crash
11.2 Jul 16
* Added support for work template files.
* Fixed an issue that prevented self check-out when the even was started on the previous day.
* Fixed an issue that prevented multi-line titles from showing correctly on iOS for incident custom fields.
* Improved the error codes to help understand issues when people fail to login.
11.1 Apr 13
* Added support for Managed Work Views.
* Fixed a bug that caused the comment button to be hidden when supervisors clicked into their own activity.
* Fixed a bug that caused squad checks to truncate the instructions.
11.0 Feb 23
* Minor bug fixes and performance improvements.
10.9 Jan 13
* Support the option to hide "Other" work, based on the system setting.
* Allow supervisor's to view squads up to 72 hours in advance of an event.
* Added an icon to indicate under 18 squad members.
* Added the ability to see unassigned activities within a squad.
* Allow squad members to raise incidents using the supervisors device.
* Added the ability to configure additional fields for an incident type.
* Fixed a bug where you could start other Supervisors activities before your own.
10.8 11/26/2025
* Add support for event log comments.
* Added Event Access to add event managers and associated people to existing events.
10.7 09/11/2025
* Added support for the new work ID format.
* Fixed issues with the login details being remembered on the login screen.
10.6 06/21/2025
* Extended the range of filters available for work views.
* Added support for work and incident internal comments.
* Added the ability to change the work status if you have the correct permission.
* Fixed a bug that caused laggy behaviour on the incident add involved person form.
* Changed the list of qualifying events that will appear in the list when raising work against an event.
* Added the ability to raise work on a piece of equipment that has been scanned.
* Added a default of 24 hours in the future for required by date when raising work.
* Starting a work record no longer automatically generated an in progress time record.
* Fixed a bug that prevented work client defined fields from receiving updates.
* Change the incident involved person license scanning permission.
* Fixed bug in updating work assignee details.
* Fixed a bug that prevented supervisors from managing deputised squads when there was no squad supervisor assigned.
10.5 05/20/2025
* added support for squad manager emergency exit readiness.
10.4 02/11/2025
* Added client defined fields on Work.
* Added the ability to view equipment from work and view client defined fields for equipment.
* Added support for work materials.
* Added support for Time Types to work time records.
* Added the ability to raise work at location to calendar maintenance and event inspections.
* Add support for notifications to be sent to mobile when a new file is attached to an event log item.
* Reduced resizing and compression of photos to improve picture quality.
10.3 01/12/2025
* Added the ability to move squad members to another squad.
* Added display of RAG Category colours on the squad view.
* Enhanced the squad list search to include location and role.
* Added support for photos & PDFs on an event log entry.
* Added support for client defined fields (readings) on work instructions.
10.1 11/26/2024
* Added "All Clear" stand down functionality to Squad Management.
9.3 09/06/2024
* Allow Squad Supervisor staff to stand down their squad members while offline.
* Added mandatory custom fields to the Raise Incident wizard.
* Allow engineers to change the location or equipment assigned to a piece of work.
* Added the ability to see work linked to an incident.
* Improved the way work raised on mobile sets the description.
* Display the work description on the work details view.
* Improved the intelligence of the Work "Assign To Me" function, to select the best role for the work record.
9.2 09/04/2024
* Implemented work time tracking
* Allow future work to be actioned via Inspections
* Allow selection of incident event in incidents filter.
* Allow selection of multiple incident types in incidents filter.
9.1 06/12/2024
* Added the option to see a summary of historical work for a given piece of equipment/location.
* Added mobile alerts for notifications sent directly or via triggers.
* Improved the Raise Work experience from the Home screen.
* Inspection work is now properly filtered based on work permissions.
* Enhanced squad checks to include the work/incident IDs created when failing a squad check.
* Fixed an issue cause the app to crash when scrolling through inspection work records.
* Fixed a bug on iOS that limited scrolling of the location when the keyboard was showing while raising an incident.
9.0 03/29/2024
* Fixed a bug preventing Event Log messages from displaying fully in iOS.
* Fixed a bug that blanked any text being written for an Event Log when receiving an update.
* Improved the behaviour of clicking on an Event Log notification.
* Changed the sort order for Lost & Found to display the more recent items at the top.
* Improved squad views when managing two overlapping activities for the same supervisor.
* Improved squad views for squad members acting up.
* Added the ability to see all squad members in a single screen if managing more than 1 squad.
* Added the ability to see the actual start time on squad activities.
8.9 02/19/2024
* Added background push notifications for new Event Log messages.
* Removed rejected incidents from the incident list.
* Fixed a bug where work comments are not showing fully.
* Added the physical location tree to the work location summary.
8.8 12/06/2023
* Permissioned incident owner and resolution fields from My Incidents.
* Added additional checks to ensure incidents are only seen by those that need to see them.
* Remove inactive people from the work assignee list.
* Improve the sort order of incident sub types.
* Allow work to be passed/failed when in a pending state.
8.7 10/12/2023
* Add a new section "Scan Equipment" allowing maintenance users to find all work for a piece of equipment by scanning the equipment barcode or QR code.
8.6 08/09/2023
* Added the ability to view/edit location sub-types on incidents.
* Allowed longer incident type names to be displayed properly.
8.5 06/28/2023
* Added new filters to My Work, by default only returning unplanned work.
* Added a sort button to My Work.
* Added a scroll memory to My Work to allow navigation to detail work view and back without losing scroll position.
* Removed the need to add a comment when approving inspections.
* Fixed a bug that caused multi-line work instructions to be cut off.
8.4 06/08/2023
* Added an incident type filter to the incident list.
8.3 04/28/2023
* Added the ability to update a squad member's location.
* Added squad checks to supervisor squads.
* Added the ability to set role and person when setting assignee and reviewer on work.
8.2 04/20/2023
* Added support for squad emergency alerts.
8.1 03/21/2023
* Added support for a new work My Time view.
more Version 11.3 Jul 22
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