SMS-Magic

Name: SMS-Magic
Rating: 4.6 (17 reviews)
Author: Screen Magic Mobile Media Inc

Conversational Messaging

Free

17 Ratings
Ages

4+
Years
Category

Business
Developer

Screen Magic Mobile Media Inc
Language

EN
English
Size

59.2
MB

With SMS-Magic Converse mobile app connect with your customers anywhere and build stronger relationships with them SMS-Magic Mobile App SMS-Magic Mobile App brings your CRM-based customer interactions to your smartphone so you can respond to your sales leads and service tickets even when on-the-field. Shrink the sales cycle and keep your customers for life by attending to your leads and post-purchase queries in the micro-moments when decisions are made and preferences shaped. SMS-Magic Mobile App constantly speaks to your CRM to keep you in sync with the context of the conversations across team members and the customer lifecycle. Use SMS-Magic Mobile App to: 1. Get notified about and respond to incoming leads and customer queries in real-time 2. Converse with your customers and prospects across SMS, WhatsApp, and Messenger using text as well as rich media 3. Identify the context of each customer interaction and assign them to relevant team members 4. Automate standard customer interactions such as status updates, account alerts, or appointment reminders 5. Integrate end-to-end with your CRM - be it Salesforce, Zoho, or others. Whether you are an existing user of the SMS-Magic Converse web app or not, this mobile app will make your customer interactions more profitable and pleasant. We hope you’ll give it a try. Please note: If you use SMS-Magic for Salesforce, you need to be on the web app version 1.64 or above to sync with the SMS-Magic Mobile App. Are you having trouble? Please contact care@sms-magic.com Who is SMS-Magic: SMS-Magic is a proven, global messaging platform provider for popular CRM solutions, with over 2,500+ clients across 190 countries, including small, midsize, and enterprise accounts. SMS-Magic has deep experience across various industries in applying conversational engagement to improve marketing, sales, and service performance. Whether you want to bring in more leads, convert them to revenue, or keep those customers happy - SMS-Magic offers the solutions, expertise, and insights you need to drive conversations that convert. Screen-Magic has offices in Chicago (US), Pune, and Delhi (India) with 180+ employees.

Ratings & Reviews

4.6

out of 5

17 Ratings

Time saver
09/15/2021

Kimberly DF
Convenient not having navigate through Salesforce in order to text with clients. Saves time and easy to use from my phone.
Time saver
09/15/2021

Kimberly DF

Convenient not having navigate through Salesforce in order to text with clients. Saves time and easy to use from my phone.
no notifications
Apr 7

CJ de SoFlo
app stopped delivering notifications. 5 stars when it’s fixed. Checked all my settings and even reinstalled not sending any notifications have to check it manually

Developer Response
We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us via email on care@screen-magic.com
no notifications
Apr 7

CJ de SoFlo

app stopped delivering notifications. 5 stars when it’s fixed. Checked all my settings and even reinstalled not sending any notifications have to check it manually
Developer Response 08/08/2023
We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us via email on care@screen-magic.com
Works...but needs an important component
01/19/2019

Mark D. Smith
While the app works, and connects the conversations you have using the SMS Magic add-on in Salesforce.......it needs one important aspect: It should connect (if you have them) to contacts in your phone and add the name of the person that you are texting. Right now, it only shows number, and that’s limiting to know who texted you.

Developer Response
Hey Mark, We have added contact manager in app. Now it displays name of the person.
Works...but needs an important component
01/19/2019

Mark D. Smith

While the app works, and connects the conversations you have using the SMS Magic add-on in Salesforce.......it needs one important aspect: It should connect (if you have them) to contacts in your phone and add the name of the person that you are texting. Right now, it only shows number, and that’s limiting to know who texted you.
Developer Response 01/21/2021
Hey Mark, We have added contact manager in app. Now it displays name of the person.
Not getting notification
05/30/2024

Tom Wick
I have tried deleting and redownloading and several updates and triple checked that notifications are indeed marked as on. Have not gotten any notifications from this app and it has been a struggle as I use this for my work tool for texting.
Not getting notification
05/30/2024

Tom Wick

I have tried deleting and redownloading and several updates and triple checked that notifications are indeed marked as on. Have not gotten any notifications from this app and it has been a struggle as I use this for my work tool for texting.