We have updated the app to add attachments with personal information, notes activity and duration and general updates to support iOS 26.

Enhanced date and date time controls: • Allow clearing of value • Fixed bug in selection of today's date

• Ability to make and amend changes offline to be synchronised when connectivity is re-established. • Revamped conflict resolution when synchronising changes where the target record has been modified whilst being offline. • Added support to add/update all attribute types excluding urls. • Fixed UI issues when device is in dark mode

Fixed a bug where a user on older service desk versions was unable to move status and potentially change services too.

- Add calendar control to all date attribute fields - Hide dictionaries and attributes from certain forms until required - Fixed mobile app not recognizing added related CIs for property enforcements checks - Added ability to view changes made offline on lists and entities - Fixed dictionary/classifications required validation

Added calendar picker for date attributes.

V1.9 includes • Work offline feature available with MSM v15.7 + allows adding notes/attachments and viewing request, CI and KI data while offline (no internet) • Bug/crash fixes • Ability to pick documents/photos as attachments • Better attachment validation

Fixed a bug on MSM Service Desk versions less than or equal to v15.1 where a user could not create a new entity from the app via request templates or baseline CI's

• Added capability to provide information into fields which are required through rules or status change such as outcome when solving a request or providing an attribute or a dictionary where rules dictate the property is now required. • Added the ability to overwrite service from a dictionary classification when creating requests. • Added the ability to mark an incident as a major incident. • Added the ability to update priority, urgency and third-party reference. • Added the ability to update people, attributes, special instructions, and hardware details of configuration items. • Updated the branding of the app to be aligned with current corporate branding and colour schemes. • Respect permissions for attributes based upon access level or access groups. • Resolved several exceptions generated by the app for example, when connecting when there are connectivity issues.

Changes in this release: • Added push notifications feature* • Bug fixes * requires MSM 14.23.0 or above

You can now: • Add attachments to a request* • Add attachments to a configuration item* • Add attachments to a knowledge item* • View sub requests for a request with a count of pending, successful and unsuccessful attached configuration items* • Update the status of a configuration item* * requires MSM 14.16.0 or above

You can now: • Enable location tracking to allow service desk agents to pick the most appropriate assignee* • View request contact details* • Use split screen on larger devices * requires MSM 14.12.0 or above

Our most exciting update yet! You can now: • View configuration items* • Use the new quick search to find requests, knowledge items and configuration items* • Find configuration items using the new barcode scanner* • Create configuration items** • Contact the request contact by their preferred notification method** • Open links to requests directly in MSM Mobile** • Use 3D Touch from your home screen to perform quick actions * requires MSM 14.10.1 or above ** requires MSM 14.11 or above

• Fixed a bug which prevented users from logging into MSM 14.9 instances

• iOS 11 support • iPhone X support