My husband had surgery and we stayed an extra night at hotel due to snowstorm. At the recommendation of a friend who is nurse at MGH , we decided to get dinner at flour bakery. We were not disappointed! The app was quick and easy to use. Making modifications to each order was simple . My husband had the turkey sandwich and said it was delicious. He loved the cherry cranberry chutney and the sage Mayo. I had the bacon sandwich with arugula - so delicious. We loved dinner so much that we ordered breakfast next day and lunch to go on the road back home to Connecticut . Ordering was easy and location convenient to hotel and hospital. And the food was outstanding. Everything tasted fresh. Definitely coming back when we have to go to Boston. And definitely spreading the word !!

I give you zero stars for your app. (1] first, we have been to various Flour places many times and enjoyed all of them, and we have always been able to order on line for our FUTURE pickup (for ex., to pick up the next morning). Simple. Get the web site. Order food. Pay. Designate the place we want to pick up from. (2) But today, we go to the website, and try to order and the software is designed to prevent us from ordering unless we also “join” Flour, as if we are “members” or something. We need an “account” to order? I hate that. I do not wish to give you private information nor do I wish to have the hassle of yet another account. (3) So I decide to try Flour’s new app (or, at least it is new to us), hoping that I can make it work and that it would be simpler to sign up for the damned account. (4) But no, not simpler. Now the app will not allow us to order more than one single food item at one time. If I want a sandwich plus a scone, I have to order a sandwich, and pay for it and place an order. And then I must go a scone time,place an order and pay for it, to buy my scone. Two orders rather than one? What? Then the app tells me that I cannot order ahead of time for tomorrow morning, even though we have done that dozens and dozens of times. This is very user unfriendly. I will spare you other things that seem exasperating about this app. We are pretty disappointed. We just wanted to order some of our favorite foods. Wanted no fuss. But I have spent 30 minutes with this poor software and am rather annoyed. Zero stars.

Have only tried to order through the app two times and both times have had problems. It won’t let you order a latte, so that’s fantastic. Also, I selected one store location and it defaulted to another. Called the store to cancel and they told me I have to contact level up for a refund and they have no access to the data in order to either apply the money to another store or refund through the app. Brilliant. The in-store payment is the best, probably the only thing, of value in this app.

First off, this is not a review of the food at Flour, though I can say that is all delicious. Nor is it a review of the Boston location on Cambridge Street, but it has a wonderful staff and a great atmosphere. This is a review of the app. Despite a clean and relatively intuitive design with very good product pictures, the actual order process leaves much to be desired. At no point was I able to book a pickup time for even a hour in the future. The option was there, but not the execution. Ignoring that issue, notice that an item is unavailable is not given until checkout. Every attempt to modify the order resulted in the need to start from scratch. Otherwise, multiple orders may appear and then the cart needs to be cleared. Leaving just some items was not possible. If I hadn’t been in a time crunch while visiting someone at nearby Massachusetts General Hospital (a 3-minute walk once you take up to 15 minutes to exit the building) I would have ordered in person, giving me an opportunity to chat with the amiable staff and the pleasant clientele.