Otter has honestly been a life changer. My university supplied it for me as an accommodation to have a live transcription/record of classes/lectures and it was INCREDIBLE! Up until grad school I had been getting lost during class and often having to ask classmates what we were talking about - but now I could simply scroll up the transcript and read verbatim what I had missed. It was also very helpful for when professors verbally explained assignments. In the past I would have the prompts but forget what the professor had explained, but now I could go back and read the transcript or actually listen to the audio of their instructions!It’s also been so helpful during meetings to create a transcript so I can focus on the conversation itself rather than trying to write everything down. It creates highlights which are helpful to jog my memory, and then I have everything right there if I want to look back at it. It also is so helpful when I write papers! In the past I’ve spent a lot of time staring at a blank Word doc because I just didn’t know how to start or write out all of my thoughts. With Otter I start by talking through my outline, and then use that transcript document to flesh out the rest of my paper. I don’t know how I would have finished grad school without Otter.

This tool has been a life changer for me. I used to struggle to write, and voice memos become my preferred method of expression. I hated having to listen to my voice to get a transcription, and the free voice to text service from word and google docs never got an accurate transcription (i have a tongue tie and don’t speak “properly”). I have been using otter for a couple months now to help me write. It’s the best service i have found for the price, and i would recommend to anyone who uses voice memos to record notes or write. The transcripts are very accurate and the ability to make corrections makes this very powerful. There are playback speed options, and you can see in the transcript what word is which from the recording timing. I just wish i could take the videos of my livestreams and upload them for transcription, but i get around this by simply playing the livestream later, while this records the audio, or by recording the audio into otter while i stream. Such a great service! Wish i had this in college, i probably could’ve had the best lecture notes, as well as a cohesive strategy for essay writing via voice memo. Highly highly recommend, the free version is very useful so give it a try!

I’m in yearbook at my highschool and I do interviews all the time and this is the best app for the job, hands down. I still have to make edits to my interviews because the hallways can be noisy and the people I’m interviewing can be quiet and this can lead to the app not picking up words or getting the wrong words, but I can’t really control those things. My only problem with the app is that I cannot just convert it into a Google Doc straight from the app, many school districts are moving to Google for their way of communication (Classroom, Docs, Slides, Gmail) and it would save me time because currently I have to put it in my notes app, then copy it, then create a Doc, then paste it in the doc. My guess is you guys have been thinking about this for a while and I saw that you guys respond to reviews somewhat quickly so I thought I would give a review. P.S. Also, does a visual representation of the different speakers exist on the app? I would love to be able to visually know when speakers change, I understand how this would be hard because not everyone talks the same all day but maybe you could let us do it manually? Like my font would always be grey and other people talking (in my case it’s 1 person) would be another color. Alright, I hope this gets through to somebody who can at least think about it. Thank you for your time. Great app.

Okay, so I’m one of these people that hardly ever writes a review because either apps work they way they’re supposed to or not, in which case you look for ones that do, but I’ve been using this app for the past 10 minutes and I can attest that the transcription part has been working perfectly (probably 95% accuracy). I only need to go back into it and edit a few words which they it gets wrong, but basically this will end up saving me hours of the transcription process — what makes it even better/easier is that as the words are heard spoken, it highlights the specific words so it makes it that much easier for me to make sure that what was said is what was transcribed and I can fix it on the fly right there if it is not. You gotta try this out for yourself to believe it. In my case, it was just me speaking into the microphone from wherever I was and my voice was pretty clear, plus it imported perfectly from Scrivener into the app, I made corrections and instead of exporting it back into the app, I got as far as right before importing and copied the corrected transcription to paste into the app. If I had to do this for a living I’d be getting the premium service. Anyway, this truly works.

Frankly, this app is fantastic. It does an amazing job transcribing voice to text. It’s very accurate. It’s very fast. It has lots of amazing functions. It makes meeting notes and organizing your transcriptions and everything really fantastic. It’s a beautifully wonderfully made app. It’s just really unfortunate that it is only available for English. I’m an American, working in Mexico and, I read Spanish much better than I understand it often because there’s lots of different accents and dialect and it can be challenging throughout the day especially once I get tired but if I can read what’s being said makes a lot easier for me. I don’t need a translator I just need transcription and I really really wish I could use this app in the Spanish language because it would make my life so much easier running a business in Mexico and I literally would be using this app all day every day if it could understand Spanish but It can’t unfortunately, so please add the ability for other languages. Spanish is the second most widely spoken language in the world, I would recommend adding that ability to the app and it would make it for me perfect

I’m a writer and love the convenience of Otter which has worked better for me than other apps I’ve tried. Over all its accuracy has been improving and its voice recording quality is good. What has been a problem for me is the clunkiness when editing. Simply getting the two cursors to the right point in the text has been aggravatingly difficult and then once there instead of the one word I’m trying to replace or the punctuation I’m trying to add several words or several lines will select themselves instead and I’ll have to start the process all over again. And back at its location once again I’m still having to retype back in the several others next to it. The other issue I’ve been having are the recording and transcription limits (90 minutes per session) even after upgrading to pro. And the only next level they offer is business which is not available to use on my phone and which charges for features I don’t need.The other thing which would add value for me would be to be able to see at a glance the list of my writing and meeting notes with the information next to each one whether it has been saved to a cloud (by me or by the app) and if so to which one.

So I have been with otter ai for at least 5-6 years. I really loved what the product used to be. First things were free, then they charged $50 per year. Then they charged $100 per year. Then recently they charged over $100 with around 50% less minutes for use each month. So now, I run out of minutes about 1-2 weeks at the beginning of each month. Which is sad, since I knew and used the product for so long and it was great. Now, it is too costly for what it is. You can’t get any live customer support. Always emails back and forth that takes weeks and never really answered my questions or fixed my issues. The reliability of the transcripts aren’t all that great for paying $100+ dollars per year. I could never get it trained enough per conversation to know which person was speaking and to label it throughout the record. So it involves a lot of heavy and time consuming editing from me. I only think this product is worth $100 per year if they bring back more monthly minutes. What they have now is a waste and I can just use my phone/tablet voice memo app, which is free and unlimited. We used to recommend this transcription service to our deaf and hard of hearing community members. But no longer since it is cost prohibitive with lack of monthly minutes. Otter- back a decent amount of monthly minutes at a reasonable cost!

I am a student at university, Otter ai helps me a lot with my studies all the time. I have to say I can’t live without it! This is an excellent app! Not only the app is super, also their customer support is awesome! Recently I encountered an issue with my Otter account. The issue related apple private relay as a unique function. When I accidentally signed out, I couldn't sign back to my pro Otter account due to apple private relay security barrier. Since a lot of study materials in Otter, I am so worried these super important materials might be lost. I almost got depressed about the incident and wrote an email to Otter customer support team expressing my concerns. Otter ai team responded to me promptly. They further investigated the issues, making sure my materials were still stored at their end, and helped me bring my account back. I am so impressed by their skill and customer care, putting customers' needs as a priority. I can't thank them enough for doing the effective work! And I must say, you will never worry about the data being lost, because their data equipment has higher quality and support team is very skilled and service is excellent!

Basically just switch their model where they made a basic version, their premium version and their premium version a business version. so anyone who was loyal to the premium version for a couple of years, would get the shock of the general use case now being strictly limited. and on top of it, if you chose not to upgrade to business and just wanted to cancel, you wouldn’t really even have the option to back up everything that’s in your account without upgrading to business. On top of that, they don’t allow a business account subscription through the App Store. Which is obviously intentional because Otter is in money grab phase of hooking a customer with an admittedly fine product then gouging with a higher subscription level to retain the same features as the previous premium level, and stripping features from paying subscribers. This instead of being a thoughtful developer and actually coming up with something new for business level subscription. Anyway, discovered that Microsoft Word dictation will actually do transcription at no additional cost, so Otter’s basic transcription isn’t a value. The other features might be to certain people, but I don’t think it’s really very ethical to create higher subscription levels and migrate features to the higher subscription model to pull in more revenue.

I started using this app in July 2021. In 2022 I signed up for a yearly membership instead of the monthly pro subscription. At this time, my membership included 6000 minutes and up to 4 hours of recording in a single session. In my latest yearly renewal last month, I was downgraded to 1200 minutes and 90 minutes of recording in a single session. I wrote into support who has been extremely unhelpful, and they told me it’s all in the faq and in order to have what I had for the last few years I needed to upgrade and pay double what I’m paying to have a business account. I am only about a week and a half into my current month and already at my limit and cannot use the service anymore for the remaining 16 days. Additionally, there is no way to contact a person over the phone. You can only email back-and-forth with one single individual regardless of how many tickets you put in and it takes days to hear back after replying immediately. Additionally, my yearly service is costing more than advertised on the website. things were great until they weren’t great and seeing how they treat customers, especially ones that have been around for a few years is terrible. According to all the other reviews, I am seeing this is common, across-the-board, and lots of people are upset.