Heights Retreat

Name: Heights Retreat
Rating: 2.5 (22 reviews)
Author: Massage Heights Corporate LLC

Health & Fitness

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

22 Ratings
Age Rating

4+
Years
Category

Health & Fitness
Developer

Massage Heights Corporate LLC
Language

EN
English
Size

77.1
MB

iPhone

Welcome to Heights Retreat!!! Introducing the Massage Heights App, to give you anywhere, anytime access to Massage Heights. - Guest can book appointment for any Massage Heights centre. - Guest can see history of the appointments. - Guest can see future appointments.

Ratings & Reviews

2.5

out of 5

22 Ratings

Booking order is backwards
May 19
Chi Chi Gonzales
The way this app makes you book doesn’t make sense. It should be:1. Location2. Service3. Date & Time4. TherapistIf my preferred therapist is not available, I have others that may work. The current setup requires me to take a shot in the dark with an “any therapist” option, or go on a ghost hunt for different therapist availability. Let me choose the date & time and then show me who is available. Simple.
Booking order is backwards
May 19
Chi Chi Gonzales

The way this app makes you book doesn’t make sense. It should be:1. Location2. Service3. Date & Time4. TherapistIf my preferred therapist is not available, I have others that may work. The current setup requires me to take a shot in the dark with an “any therapist” option, or go on a ghost hunt for different therapist availability. Let me choose the date & time and then show me who is available. Simple.
Services
Mar 17
Keshia1977
The therapist was Awesome!!! He was very professional and informative of everything he was doing. I truly enjoyed my session. There is one problem I had when my session was over. I went to the front desk pay for my services and I was asked my form of payment. I informed the young lady at the desk I had a gift card. She said, okay and I proceeded to give her the gift card. I was immediately asked did I want to leave a tip without her even informing me of my total. I was so confused by the question that I didn’t even ask what was the total. That is not a question that should be asked to the customer. If the customer wants to leave a tip then he/she will say it. A customer could have given the therapist a cash tip but wishes not to disclose it. The other thing is that if you are a returning customer they automatically add a tip hit that is not posted on the website nor in the facility. The young lady was very professional and nice but the above concern needs to be addressed. I was trying to go online to see my gift card balance but it keeps saying that my email address and/or my phone number and the gift card number isn’t valid which is very frustrating. Overall the service was good but there are some changes that need immediate attention! The rating I gave is because the therapist was Awesome!!!!
Services
Mar 17
Keshia1977

The therapist was Awesome!!! He was very professional and informative of everything he was doing. I truly enjoyed my session. There is one problem I had when my session was over. I went to the front desk pay for my services and I was asked my form of payment. I informed the young lady at the desk I had a gift card. She said, okay and I proceeded to give her the gift card. I was immediately asked did I want to leave a tip without her even informing me of my total. I was so confused by the question that I didn’t even ask what was the total. That is not a question that should be asked to the customer. If the customer wants to leave a tip then he/she will say it. A customer could have given the therapist a cash tip but wishes not to disclose it. The other thing is that if you are a returning customer they automatically add a tip hit that is not posted on the website nor in the facility. The young lady was very professional and nice but the above concern needs to be addressed. I was trying to go online to see my gift card balance but it keeps saying that my email address and/or my phone number and the gift card number isn’t valid which is very frustrating. Overall the service was good but there are some changes that need immediate attention! The rating I gave is because the therapist was Awesome!!!!
Doesn’t work with local locations
09/27/2022
lutang
If you sign up in a location this app won’t connect to your account. You have to download this app and create an account here, then tell your location what your account is. I signed up in-store and now nothing connects so I cannot order anything through the app or I’ll pay full price without any member benefits. I tried to contact them to fix this, but they don’t have customer service. They tell me to visit a local branch, but the local branch doesn’t have access to the app database because the kids who work there aren’t app database experts. So now I have an account I can’t use and an app I can’t use, and it hasn’t even been 24 hours yet as a customer. I’m quitting and deleting the app since this company is disorganized and the onboarding experience as a customer was horrible.

Developer Response
We would be happy to assist you with this situation. Please email your full name, email address and/or phone number you provided at signup, and retreat location to support@massageheights.com. Our team will be able to assist you.
Doesn’t work with local locations
09/27/2022
lutang

If you sign up in a location this app won’t connect to your account. You have to download this app and create an account here, then tell your location what your account is. I signed up in-store and now nothing connects so I cannot order anything through the app or I’ll pay full price without any member benefits. I tried to contact them to fix this, but they don’t have customer service. They tell me to visit a local branch, but the local branch doesn’t have access to the app database because the kids who work there aren’t app database experts. So now I have an account I can’t use and an app I can’t use, and it hasn’t even been 24 hours yet as a customer. I’m quitting and deleting the app since this company is disorganized and the onboarding experience as a customer was horrible.
Developer Response 09/30/2022
We would be happy to assist you with this situation. Please email your full name, email address and/or phone number you provided at signup, and retreat location to support@massageheights.com. Our team will be able to assist you.
Updating: works clearly
02/01/2023
JohnMatthew
Helpful app, tho I wish you could more easily alter location to see if the desired service was available at a better time. Currently, you must select your location first.

Developer Response
John, we are sorry that you are having some issues with the location selection. If you are just coming to the app for the first time, the very first thing it should have you do is select a location. Otherwise, if you are already logged in, you will see a drop down in the top left hand corner where you can select or change your location. If you allow it to access your location, it will provide you a list in order of distance. Or you can manually enter your zip code as well. We hope this helps.
Updating: works clearly
02/01/2023
JohnMatthew

Helpful app, tho I wish you could more easily alter location to see if the desired service was available at a better time. Currently, you must select your location first.
Developer Response 02/01/2023
John, we are sorry that you are having some issues with the location selection. If you are just coming to the app for the first time, the very first thing it should have you do is select a location. Otherwise, if you are already logged in, you will see a drop down in the top left hand corner where you can select or change your location. If you allow it to access your location, it will provide you a list in order of distance. Or you can manually enter your zip code as well. We hope this helps.

We’ve updated this app to enhance your booking experience. With this new version of the app, we have- * Optimized your sign-in experience * Made it easier to quickly book your favorite services * Enabled pre-reservation form completion to save you time * Made under the hood bug fixes

Version 5.15.6 10/30/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Contact Info
- User Content
- Identifiers
- Sensitive Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contacts
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Massage Heights Corporate LLC
Size: 77.1 MB
Category: Health & Fitness
Compatibility: Requires iOS 13.0 or later.

iPhone
Requires iOS 13.0 or later.

iPod touch
Requires iOS 13.0 or later.

Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

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Heights Retreat

Ratings & Reviews

Booking order is backwards

Services

Doesn’t work with local locations

Updating: works clearly

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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