We are life long Hornellians recently living back in town. We are in our eighties. We have found only positive things at U of R medicine. I see Jen Weatherby and she is great. She listens, answers questions and never makes me feel like she’s in a hurry. She is so “real” and personable and obviously cares about her patients. I couldn’t ask for more. And I can say “all of the above” for Dr. T, my husbands doctor. He has really gone the extra mile for us. And has been personally reassuring. And my experience with Dr Nam was also delightful. He too showed knowledge and concern for me as a patient.We have had labs done twice and gone to urgent care twice. Everyone in both places was efficient, caring and knowledgeable. A Plus for every service we have experienced!

I don’t like my chart as much as I did before. The old my chart let me delete message that I no longer want to see. Know they are all back so that are so old it does not need to be seem. I also don’t like that drs write stuff on my chart that they will not tell you to your face. If you have something to say then say it. I like to be able to made a file my self to put thing in you send to me that I don’t need to see very time I log in. Like the bill, I wrote to building and said I want a paper bill at the house. So very time I log in all I see it how much you owe you, but you done do was I ask so no money come to you. I’m a afraid that people will hack into my chart and change or learn thing about me I don’t want them to know. I also don’t like it want I send a note to my dr. Everyone but the dr reads the note. It has happened more then once, when I write to the dr only the dr should be able to read and write back. I don’t like LPN OR RN reading so thing that was not written them. They should have there own place to write to the LPN or RN. When you write a note to your dr. I thought it was dr patient confidential. Only patient and dr saw. Not the stuff

Each update has made this app progressively worse and glitchy. Many times the app refuses to open or becomes unresponsive. It gets harder and harder to find what you actually need with all the new submenu options, instead of a simple list. Also, you can no longer message your provider if the app decides you can’t— if you haven’t been to visit a particular provider very recently, it doesn’t matter if you have long term monitoring as you have been a patient of their’s for ten years, the app won’t let you message them. URMed expects patients to use this but doesn’t make sure providers also use it. Most times the e-check in does nothing and the patient must check in again upon arrival. Half the time the data is never properly updated to actually be useful if you were hospitalized. There is no place in the record for important health information such as dietary restrictions and food/chemical intolerances. If it isn’t a selectable allergy, it’s not listed, so if you’re hospitalized at URMC and so sick that you can’t advocate for yourself, you will be in a world of hurt when they try to feed you.

Sending me to collections when I pay a decent amount every month is not only illegal but heartless and obnoxious, even as I spoke to the financial office, they were not helpful and told me as a courtesy they would remove. Not admitting to their mistakes, typical bad attitudes. I’m so glad I moved to another state. The care was awful except for Casey she is the only good one at dr herbowy office. He’s nothing but a greedy person. I’m not alone in my opinion, I know many that say the same thing. Eight thousand patients, there isn’t any doctor that would not be able to care for that many patients. Also, he never told me I was pre-diabetic back in 2012. I know now I have diabetes and my workplace is the ones that discovered it. I don’t blame others for my medical conditions but that is worth mentioning that I didn’t receive any correspondence or phone calls after receiving a 6.5 A1C result in 2012. Also I called office and told them I moved months ago to another state ,and they refilled my medication at a pharmacy in WV , I haven’t been there or had follow up blood work done, they should not be filling RX.