Recently this app had a massive update that changed the makeup of the VIP program. It was painful, but hey it’s their app and we don’t have to play if we don’t want to. People are still playing and on occasion they complain about the change. For the most part the games are fun and can be just as fickle as any slot machine in Vegas. Support is pretty good considering that sometimes they get the brunt of people’s ire. If you have a problem with one of the games it’s always good to have screenshots and video. That goes a long way towards helping support see your side of things and they do make good on the problem. Even with this time in which we are in, where they may have fewer people working and this virus that’s going around making extra work for them. They still find the time to help out whenever possible.So if you enjoy playing slots and don’t expect to be able to advance in the vip program without paying money. This game is for you. If you find that paying to advance objectionable, then stay away. There are already plenty of people complaining about the rules and frankly it gets old. If you join a Facebook group that’s nice because there are strategies for playing the games for the most fun. That’s my take on this app. Play don’t play it’s up to you.

You basically have to spend at least $200 just to unlock the ability to redeem rewards for one night. Even at Level 3, you can only book one night every 90 days. Once those 90 days are up, your status resets, and you have to pay into that level all over again. That means redeeming a free night is nearly impossible unless you’re willing to spend a minimum of $200 every single cycle. And even then, you still have to pay the roughly $50 per-night resort fee when you redeem. At that point, with all the fine print, restrictions, and extra hurdles, the “reward” barely feels like a reward. You end up paying almost the same amount you would have if you had just booked the room normally. I’ve had this game for nearly five years and have spent well over that amount cumulatively, yet I still haven’t been able to redeem anything because they keep adding more barriers and restrictions with every update. I was excited to finally use my rewards on a buffet, but that wasn’t even available. Every day on the calendar is X’d out….lol. Seriously? The game is fun, but the rewards system feels misleading, overly restrictive, and unnecessarily complicated. Since the main incentive is collecting rewards, all the paywalls and restrictions around using them really take away from the experience. I doubt many people will keep playing when there are so many better Vegas rewards games out there that are more fun, more reasonable, and far less frustrating!

Very fun game when everything is working properly. I’ve both built up my coins and purchased coins to a point where I could play in the high roller room. When playing, you are pretty much trying to stay alive until you get into the bonus. This is even more important when playing in the high roller room. Over a dozen times when betting the max (24mil per spin) I got into the bonus, then the game would say “server error.” This would only happen when entering the bonus areas. These errors easily cost me 1 billion in bonus coins every time this happens. I sent one email stating my issue. The response was “server error fixed” with a bonus of 10k chips for the trouble. The errors continued though. My second email went with no response. After the amount of money I have payed to play this game, I expected better support. There isn’t much choice but to stop playing because of the lost bonus coins, which in turn costs me real money to keep playing. The service on this app doesn’t reflect the service The Wynn is known for.Review update: June 1st 2019Support emailed me with an apology and credited my account 500mil coins. It sounds like a lot, but isn’t even 1/20th of what I would’ve received if my bonus rounds haven’t had time out errors over a dozen times. I appreciate the email, but the compensation doesn’t make up for the issues that I dealt with.

I have played this game for about a year. Earned enough gems to book a stay last summer for two nights. My wife and I loved the Wynn. We ate at the restaurants and gambled in their casino. No we are not high rollers dropping thousands of dollars but this app isn’t for them as they do not care about the price of the room. I continued to play the games and again earned enough gems AND crowns, after an update, to book again. Then the most recent update. As others have stated, is now IMPOSSIBLE to earn crowns without paying big money. One could argue it might be worth it to pay $100-$200 and be able to book rooms that cost more than that but then for people like us, ones who are interested in apps like this, it makes a big difference. The biggest disappointment is that it wasn’t easy to earn the gems and crowns in the first place. You had to commit to playing the games every day. However, it was possible and you had a sense of progress with a nice reward. That is now all lost. It ended up being an enormous waste of time. Las Vegas in general, is expensive. Gone are the days of cheap/free buffets. If you aren’t gambling, when drinks are free, two drinks will cost you around $25 at one of the many bars located in the casino. That in itself is outrageous. But didn’t hurt as much when the rooms were comped. This is the reason or I believe is the reason for the Wynn slot app. To give those of us who otherwise would not be able to afford to stay at The Wynn. Being a Wynn Red Card member affords reasonable discounts equal to paying money to play this App. Without the time commitment. Why would I play this App anymore?