Why does this app not do anything it it supposed to do? AR measurement does not work. Selecting a background is not useable. Paths do not work the majority of the time. App freezes constantly. Carta you have a great concept that has potential but the app is almost useless. Please fix these bugs

I wanted to love this app and the PLOTT wheel. The wheel is easy to use but is only accurate if you use it perfectly. Example measuring a patio seems easy enough but if you have steps or even potted plants that you have to go around it messes up the whole measurement. The wheel will say I’m close to the ending point when I’m not or visa versa. For me this is no good! I got an AR app for taking square footage and it works only half the time. Then I realized PLOTT has an AR measuring tool on the app and I was happy again. I’ve been using to for a couple weeks and I’m realizing it’s not anywhere close to being accurate!!!! It’s adding about 25/30% more square footage. I have lost customers over this issue and now I’m very displeased with it. I will say it physically works and does not freeze the only issue is it’s way off and you can’t save the AR floor plan. Example I just measured a pool deck for a customer minus the pool it came up to 997sqft. True sqft is actually 747sqft. That’s a $1,200 difference to my customer. That’s a huge mistake. Fix it please and ASAP it works and I want to love it but dang I’m loosing money. Back to the old school way of measuring for me.

I started using the wheel and app last August and I’ve been blown away since then. Whether it’s a simple measurement or something bigger, getting estimates for measurements has never been easier.The app has had various updates since I began using it and when I needed support, someone was always happy to help me out! It definitely takes a little time to get used to using but the tutorial videos in the app are extremely helpful!Very well put together product and app overall!

Great software and app for ease of use. I reached out to them with a question about durability of the rubber on the wheel for Carta. Mine began to fall apart over 2yrs old but it seemed to be a flaw in the material. Matt took no time to resolve this issue. Replacing the unit free of cost and shipping the defected unit back so they can pin point issues if there are any. Top notch customer service.