ANALYZE AND PRESENT DATA AT THE SOURCE
Simplify the collection of meter reading data and turn it into actionable information with the Neptune 360 Mobile™ app. This app enables your personnel to make the most of their time while in the field, providing on-the-spot analysis and presentment capabilities. Part of the enhanced Neptune 360®, Neptune 360 Mobile™ leverages the detailed, accurate metering data from the E-Coder® absolute encoder register. Analyze that metering data at the source to improve your customer service as well as identify leaks and reverse flow.
AUTOMATE AND OPTIMIZE YOUR FIELD OPERATIONS
Neptune makes it easy for your utility to optimize workforce and operational efficiency. Running on any common phone or tablet, Neptune 360 Mobile™ enables your field techs to collect detailed data logging information when needed during on-site customer visits. They can immediately generate graphs of a customer’s water usage patterns to show exactly when they used more water than usual or when a probable continuous leak began somewhere in their house. The graphs also provide all E-Coder® alerts to further aid in troubleshooting usage anomalies. Our Neptune 360 Mobile™ app is easy to install and use, and immediately puts AMI functionality literally in the palm of your hand – including 96 days of hourly interval data as well as flags for leaks, tamper, and reverse flow straight from the meter.
PROVIDE PROACTIVE, CONFIDENT CUSTOMER SERVICE
The Neptune 360 Mobile™ app helps your utility save time and money, especially when it comes to saving truck rolls by allowing faster response in the field. It puts the power of Neptune’s E-Coder® technology and advanced analysis into more of your utility personnel’s hands.
With simplified access through the app to accurate, timely information, your personnel can take care of a customer’s water-related issue or answer a question then and there, in a single site visit. Quickly, easily, and confidently, they can inform customers of high water consumption and identify leaks and other problems much earlier, cutting weeks and possibly months in the discovery and saving customers a great deal of money in the process. All this proactivity can head off high bill complaints, reduce delinquent payments, and eliminate write-offs.
We are a small system that still has mostly direct read meters. This is more geared towards Amr and Ami reading. It can be used for manual reading but doesn’t show the meter serial number only Miu which a direct read doesn’t have
missing features
Cityoftulsaok
PLEASE…. Bring back some of the old features you use to have like doing routes in reverse and the ability to change/fix the order in which the route is done. Ever since the big update this has been an issue for everyone. It would make things so much easier when training new readers on these routes that have little to no amrs. Would most definitely make our jobs more efficient.
Not working
wtfomgdangibe
With so many updates you that there would be a way to refresh it. I have to uninstall the app just to get my route every month because I can’t refresh it to see if it’s there your app needs a better overhaul.
Crashing
FostoriaWD
App needs to stop crashing every two hours! Was great until about last year sometime then stared crashing on regular basis
This release focuses on new enhancements and critical bug fixes to provide a more stable and reliable mobile experience.
Version 2.0.2
The developer, Neptune Technology Group, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Neptune Technology Group, Inc.
Size
246.1 MB
Category
Business
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
