In Version 5.0 marks we have new features and enchancements that include faster multi-file downloads that keep you working without interruption, plus an upgraded core framework that delivers greater reliability, smoother performance, and faster updates and fixes. Key Highlights • Faster, non-blocking multi-file downloads • Improved stability, performance, and update delivery

- bug fixing

Minor Bug Fixing

Various bug fixing

- bug fix

-bug fixing

-bug fixing

Minor Bug Fixing

New functions and improvements in 4.45 General – You will now find the app in the App Store under Industrial Knowledge instead of Service Express. After installation, the app appears under the new name Workplace on your device. The app icon and default server name have also been updated. ZIP export – Improved ZIP export: HTML files are now excluded when exporting bookmark folders. Bug fixes in 4.45 Viewer – Fixed an issue on iOS 26 where the app could freeze when opening the three-dot menu in certain documents. General - Additional minor bug fixes and improvements.

New functions and improvements in 4.44 Knowledge Home – Custom icons which were uploaded for Knowledge Home are now available in the app. General – Internal improvements and preparation for upcoming features.

New functions and improvements in 4.43 Search – As an administrator, you can now configure an empty state page for the case when the search returns no results. You can define up to three action links to encourage users to request help through various channels (e.g., phone or e-mail). Spotlight Search – You can now access your bookmark folders and subscriptions directly from the operating system’s Spotlight Search without having to open the app first. Simply search for the folder or subscription name in Spotlight Search. Procedures – The questions and options of a form are now expanded automatically when proceeding through procedures. Search mode – You can now switch the search mode directly from the Search page. No need to access the Settings page anymore. Bug fixes in 4.43 Saved searches – Links to saved searches inserted into documents can now be executed correctly in the viewer.

New functions and improvements in 4.42 Offline mode – Reduced the number of log-in prompts in offline mode. Bug fixes in 4.42 Synchronization – Downloaded documents are now correctly updated when you synchronize your data. Downloads – Improved the performance when downloading large sets of documents.

New functions and improvements in 4.41 Notes – You can now use the AI Assistant to automatically generate an article from a note. You can then send the article to Expert Knowledge for further editing. Opening files externally – The opening of files in apps outside the Field Service app can now be restricted based on user roles. Bug fixes in 4.41 Profile – Users can now complete their profile again. Shared links – Fixed an encoding problem which could prevent shared links from being opened correctly. Procedures: In steps which contain multiple images, all images are now displayed. Fixed an issue with the procedure history in offline mode. Downloading files – Fixed an issue which could sometimes prevent downloaded files from appearing in the Downloads area.

New functions and improvements in 4.40 Procedures – Users can now answer questions in procedures simply by scanning a barcode. Bug fixes in 4.40 Contacts – Fixed an issue related to scrolling that prevented some contacts from being visible in the list.

New functions and improvements in 4.39 - Notes: The Workspace > Notes section was redesigned and extended in preparation for future enhancements. - Sharing content: For links shared with guests, the maximum validity period has been extended from 120 to 365 days.

New functions and improvements in 4.38 Viewer – In online mode, HTML files are now opened more quickly. Sharing content – The Share link dialog has been extended with additional options. For documents, you can now specify on which page the document will be opened. For links shared with guest users, you can customize the expiration date. Localization: Added translations in all supported languages across the app. The user interface is now also available in Polish. Bug fixes in 4.38 Community & Team Knowledge – Fixed an issue with video previews in messages. Knowledge Home – Fixed a display issue with icons on widgets. Procedures – Answers entered in forms are now again saved and exported correctly.

New functions and improvements in 4.37 Procedures: Session list: You can now search in the session list by keyword or sort the list by date or session name. Session handover: You can now assign paused sessions to other users if you want to invite them to continue on your sessions. Home page: Improved the user salutation in the home page’s header for cases where the user profile does not contain the full user name. General: Reduced the file size of the app.

New functions and improvements in 4.36 Notifications – Notifications for saved searches are now available in the app. If notifications are enabled, you can choose to receive an e-mail when the result list of a saved search changes, for example because a new document matches the search or a matching document was updated.

Preparation for New Features

New functions and improvements in 4.35 Workspace – The My Files page has been renamed to Workspace and completely redesigned. You can now get an overview of your bookmarks, downloads and more at a glance. Procedures: Procedure sessions have been added as an optional premium feature. If this feature is enabled, you can pause a procedure session at any point. Paused sessions are listed in the Workspace area, where you can rename, resume, or close them as needed. If you are interested in purchasing this feature, please contact Empolis support or your Empolis representative. Improved the internal handling of sessions after finishing successfully.

New functions and improvements in 4.34 Widgets on home screen – You can now add several new widgets to the home screen of your device. Note that the widgets will only show content if you are logged in to the app. The following new widgets are available: Search – Quickly access the Search page of the app. You can resize the widget to also display buttons for quick access to the other pages of the app, e.g. My Files or Community. Downloads – Directly access your downloaded files from your home screen. Bookmarks – Directly access your bookmarked files from your home screen. Bookmarks – You can now download an entire folder and its contents to your device as a ZIP archive. This also works in offline mode. In offline mode, only those bookmarked files which are listed on the Downloads tab of the My Files page can be downloaded.

New functions and improvements in 4.33 Widgets – The External Content widget now supports an automatic log-in to the target site if the target is within the Empolis domain. Community & Team Knowledge – You can now use your operating system's Share function to directly add images and files to an open problem. Note that you must be logged in to the app for this to work. Procedures – Improved the internal behavior when a user leaves a procedure, e.g. by closing the procedure or rating the found solution. Bug fixes in 4.33 General – Fixed an issue that caused users to be randomly logged out of the app. Feedback – The Helpful and Not helpful buttons in the Details area now work again as intended.

New functions and improvements in 4.32 Video playback – In online mode, playback of videos now starts more quickly. Previously, videos had to be downloaded completely before you could start watching them. Now, playback starts after a portion of the file is downloaded, and the download continues in the background. Procedures – The procedure history now has better support for procedures which contain cycles. App introduction – The design of the app introduction was updated and now features animated graphics. Third-party integration – If you opened the app from a third-party application, for example a ticket system, the app can now provide a link which will return you to the calling application. App lock – When unlocking the app, you are now immediately prompted to scan your fingerprint or face without having to tap a button first. Single sign-on – If the app does not open automatically after clicking on a single sign-on link, you are now directed to a web page with further options. Bug fixes in 4.32 My files: When searching for a folder on the “My files > Bookmarks” page, the result list now shows the correct file count. Notifications on the “Subscriptions” page are now displayed in the correct language after the language is changed in the app settings. Notes: When selecting filters to add to a note, the list now correctly shows the available filters. The dialog for accessing the camera is no longer cropped when you rotate the screen. Dark mode – Fixed a display problem with user notifications in dark mode. Community & Team Knowledge – The “Ask community” button on an empty search result list is no longer displayed if the user does not have permission to use the Community & Team Knowledge feature.

New functions and improvements in 4.31 Downloads – More insights and better control of your downloaded files: Check the size of your downloaded files or sort the download list by file size. See at once glance how much storage space is used for your downloaded files – categorized by file type. Free up storage space by activating the automatic deletion of files to get rid of unused files. Bug fixes in 4.31 Procedures – Fixed an issue that prevented attachments and other info sections from being displayed correctly in offline mode.

New functions and improvements in 4.30 My Files > Downloads: You are now informed with a notification about files that had to be deleted from your download list because they are no longer available on the server. You can now delete all downloaded files from your download list at once. An alert displayed before deletion will inform you about the number of files to delete and their total size. Server configuration: It is now much easier to provide server configurations such as to enable the app for SSO (single sign-on). Add a new server by simply scanning a suitable QR code or importing an SSO link from your clipboard – no tedious typing anymore. QR code and SSO link must be provided by your administrator. When tapping an SSO link while logged in to another server, you will now be asked for confirmation before logging you out and applying the server configuration. Remember that logging out from the app deletes all downloaded files. Bug fixes in 4.30 My Files > Downloads – Fixed an issue that occurred when trying to delete a large number of files from the download list. Offline mode – Fixed an issue that prevented attachments, the solutions preview, and other additional information from being displayed correctly for some procedure steps. Language support – All requests now fall back correctly to English when switching to a user interface language that is not a supported project language.