I love taking my dog to Dogtopia, but after requesting boarding or spa services and getting approval notifications, it is always annoying to open the app to not see them in the upcoming appointments section. I see the drop down menu to view the different categories of services but why not have a default of All categories or not have a category drop down at all and show all upcoming appointments by date. If I schedule something in advance and forget I did it, I have to open the app and then select the specific category to see what I’ve done. When I was a first time user of the app, I just figured the app was broken and just didn’t show my appointments. Now I know I have to take the added step to choose from the drop down to see boarding or spa appointments. I wonder how many others didn’t recognize that there was a drop down that needed to be changed to see their appointments?

The appointment interface requires a lot of improvement. I like that you can request weekly blocks, but you have to set the drop off and pickup times for each day. There used to be a button allowing you to indicate the hours for each day were the same so you didn’t have to go through and set the time for each day. It’s even worse if you try to schedule using the multiple appointments option. Very time consuming!Also, fix the script for the error when opening. It indicates “failed to fetch owner’s details” every time. You’re then required to take the tour and if you skip, you get the request to see it again.Please fix the app!!

Love the Dogtopia app minus one flaw. I can’t add my second dog no matter how many different times and ways that I try and I’m beyond tech savvy so it’s not that I’m app illiterate. The “add profile” option completely doesn’t work. I fill out all the required information, my dog has already done the meet and greet because it’s been months that I’ve tried to add my second pup after the store told me they don’t have to do anything on their end and it’s all me, and absolutely can’t get the app to accept my second profile. I can’t be the only person with two dogs that wants to book Services through the app, right?

This could easily be a 5 star review, although the app would have to actually perform in order to do that. My local Dogtopia has approved my first account, and after two weeks of “account pending” on the app dashboard I asked them about it again. They approved it, again, and still nothing. I created an entirely new account, which was approved in front of me at my local Dogtopia, and I still have an account pending notification on my dashboard. This makes the app entirely useless. It is obviously an error through the app, since I have been approved through my local store 4 times now. Don’t offer an app as a perk if it is simply going to be rendered an icon on a home screen with no use. When this gets fixed I would gladly edit my review.