Agility
Productivity
Free · Designed for iPad. Not verified for macOS.
REQUIRES A CONNECTION TO AN AGILITY9 SYSTEM.
If you do not have a main Agility system contact SSG Insight to request a demo.
Streamline your workflow, reduce response and completion times and minimise administration with Agility for iOS
Whether you’re dealing with an urgent open help desk request, manufacturing downtime, a waiting patient or emergency call out, they all mean one thing: cost. Cost in lost production or through the consequences of missed SLAs. If you want to be able to recognise and react to situations instantly, then you need Agility for iOS. Each member of your team will be able to receive, action and complete work on the move, reducing response and completion times, maximising service levels and production uptime.
WHY CHOOSE AGILITY FOR iOS?
Reduce administration & response time
Improve work completion times - access previous completion comments
Identify true costs – track the exact time taken
Improve communication across your team
Reduce errors and duplication – capture information and readings
Provide an automatic audit trail
FEATURES
Quick and easy to navigate interface
Accept, suspend and complete work on the move
Capture fault codes to identify common issues
Raise a new job from the iOS device
Push notifications advise of new work and status changes
Capture completion comments for future reference
Download the Agility for iOS app today to streamline your workflow and reduce cost.
more Version 2.2.3 of Agility Mobile introduces an upgrade to .NET 10, bringing updates to the app's underlying technology stack.
2.2.3 Apr 24
This release adds warranty information to routesheet items, enabling users to view warranty details directly from the routesheet item. It also now supports the obsolete flag added to Agility Core, ensuring items marked obsolete are hidden in the App. Significant improvements have been made to the job detail and asset detail tabs, with new fields and UI improvements for clearer visibility. This release also includes multiple bug fixes.
2.2 Feb 24
Version 2.1 of Agility Mobile introduces key new features and enhancements throughout the App. This release introduces the ability to raise a helpdesk request using triage questions, improvements to the hazard workflow with enhanced visibility of hazardous routesheet items, improvements to fault code assignment which now allows multiple fault groups and codes to be selected upon job completion. The follow on job form has also been updated, enabling users to amend the asset of their follow on job directly from the form. This release also introduces updates to the asset search experience, support to allow issuing of negative stock, and various UI improvements. In addition, several platform-specific bugs and usability issues have been resolved
2.1 07/02/2025
Agility Mobile V2.0.1 introduces performance improvements and refinements, addressing several minor bugs to enhance the user experience and overall app performance.
2.0.1 11/26/2024
This release involves significant backend updates to the App’s technology stack; users may notice a few tweaks to the App’s interface however all existing functionality remains unchanged. The few UI tweaks in this release are aimed at enhancing user experience and aligning with modern standards.
2.0 10/29/2024
Agility Mobile version 1.33 includes the second phase of Crowdsourcing; users can now send jobs out via Crowdsourcing using a users location, service and tag. This version also includes improvements to the routesheet functionality, the ability to manage users through external ID providers, and UI improvements throughout the App.
Crowdsourcing P2:
Jobs can now be sent out as crowdsourcing using the additional user checks:
Select a user using location
Select a user using services
Select a user using tags
A new page has been added to the App for users using the location user check, mobile users can view the zone they are currently assigned to and update their location via the App
This Zone selection page can be configured on/off via the Admin Portal. By default, this is switched off
Notification improvements
When repeat notification is enabled for CS jobs, these repeat notifications will group within your device's notification center and hide duplicates
Routesheet enhancements:
Users can now save in progress routesheet checklists
If there is more than one checklist attached to the routesheet item, users can now back and forth between each checklist, in sequential order.
If the routesheet item contains instructions these will now display on the routesheet completion page
RS status selection is now default to null and the selection has been changed from a drop down selection to radio buttons
UI improvements & information messaging to the user has been added to the asset selection page of RS items when the job is not in active status, to let users know they cannot interact with the RS items on that page
Other App improvements:
If a job is marked as urgent, a red high priority symbol will appear on the job card to alert users the job is high priority
Completion comments displayed in the App now include the users name, date and time stamps and relevant completion information; completion comments are now presented in the following format [Date/Time] [Task code]: [Username] “Completion comment” [Completion Type]
If a job is transferred to another user, completion comments will display this information to the next user in the following format [Date/Time] [Task Code]: [Username] “Completion comment” [Transferred to: Insert Recipient Username]
Users can now sort by Job Code when sorting Your jobs and Available jobs
If 2 Factor Authentication has been set as mandatory and the user has used all their skips to set 2FA up, a page has been added to the App which will present to the user when they have reached their final skip, this page will direct the user to set up 2FA before they can log in to the App
Bugs fixed:
Fixed a bug that stopped the In tray icon flashing when high priority crowdsourced jobs are received
Fixed a bug that if a job priority custom sort order was set in Agility, this custom sort order did not filter through to the App when raising a job or request
Fixed a bug that allowed users to click into helpdesk request details but HDR details cannot be viewed in the app; when viewing an assets history, users can view HDR cards but cannot click into the details
Fixed a bug which allowed external contractors to send and receive co-worker requests
Fixed a bug that caused checklists to incorrectly save in Agility if a large number was entered into a textbox interval field
Fixed a bug that caused the date range filter to not select and present the filter correctly
Fixed a bug which when pressing back from a job details page, users were taken to the top of their jobs list, rather than kept in the place of the job card they entered
Improved performance on checklist pages when a user has little or no connection to reduce App crashes
Improved the process of logging into the App with notification handling improvements
Improved handling of the barcode reader on routesheet pages when a user has denied camera permissions to reduce App crashes
1.33 07/01/2024
This version of Agility Mobile includes formatting updates to SFG20 checklists; an expand feature has been added to SFG20 checklist labels which contain over 2,000 characters to allow users to view SFG20 tasks seamlessly in the App. This release also includes formatting updates to SFG20 checklists to improve the overall appearance of SFG20 checklists
Other improvements:
UI improvements
Bugs fixed:
Fixed a bug that when in offline mode, Crowdsourced job details in the In tray could still be opened when these are unavailable when in offline mode
Fixed a bug that when in offline mode, the High Priority Crowdsourced job notification bar was still visible to users when these can not be accessed in offline mode
Fixed a bug that when in offline mode, if a user entered the In tray and only Crowdsourced jobs are available, they would be automatically taken back to their job list
Fixed a bug where uninterruptible Crowdsourced jobs were not refreshing correctly upon job completion
Fixed a bug where the checklist icon was not displaying on Crowdsourced jobs in the In tray
Fixed a bug where when returning a part, the displayed return value was displaying the incorrect value in the App
1.32 08/30/2023
This version of Agility Mobile includes some minor fixes and updates to the App.
1.31.3 05/16/2023
This version of Agility Mobile includes the introduction of Crowdsourcing functionality, users can now broadcast specific tasks to multiple labour resources at the same time and the first user to accept the Crowdsourced job is assigned the job.
Other improvements:
A new folder icon has been added to Your jobs/Available jobs page and the job detail pages of assigned jobs, this folder icon takes you to the In-tray
UI improvements of the In-tray notification bar
UI improvements of Your jobs/Available jobs page
UI improvements to the issue and return parts page
Security updates
Updated app icon
Fixed a bug where when rejecting a job, the job was not being sent to the Available jobs list
Fixed a bug where when issuing an inventory item to an employee, costs were not tracked correctly
Fixed numerous bugs which could cause crashes within the app
1.31 04/19/2023
Newly configured ID Server URL which can be utilised in the Australia and Canada region.
Image of an item on the item card when issuing or returning it.
Report on the condition of an asset by using the checklists.
Versioning of a file that is attached to a job/asset via the document registry.
Indication to show that a job/asset is hazardous
Indication to show that an asset is under warranty
1.30.4 09/21/2022
You can now utilize the app in various languages. The Agility Admin can import languages that can be used to operate the app.
Enhanced the app so that checklists are displayed, whether the user accepts or rejects a job.
Refined the UI Issue & return functionality - planned parts.
1.28 04/29/2022
Improved the UI in Available Job by increasing the "Accept" box size
Updated the "Scheduled Jobs" card UI and the "Add a co-worker" page
Improved the UI consistency of the "Issue & Return" functionality
Fixed a bug that prevented from attaching pictures
Fixed a bug that prevented users from selecting a cost code in I&R to employee after going from offline to online
Fixed a bug that enabled users to search for items to issue to employee while offline
1.27.2 03/02/2022
You can now assign different sound notifications to different job types. This feature can be used to configure the sounds that alert about new jobs assigned to the user from Agility.
Fixed a bug that prevented the user from viewing the details of a completed job with a routesheet, through the Issue & Return parts functionality
Fixed a bug that caused the routesheet icon to be always displayed on the available job card
Made various improvements and updates to the UI for "Issue and Return parts".
1.26 01/18/2022
You can now issue and return parts to open jobs as well as completed jobs. You can also issue and return parts to an employee, including yourself.
Fixed and updated several UI components
Update the UI of the job card in "Issue and Return parts", "Your jobs" and "Available jobs"
Improved the checklist UI as now you are able to see the number of checklists completed, saved, and incomplete
1.25.2 12/16/2021
Enabled the two-factor authentication to log into the app. Updated the security requirement regarding access to the attachment. Updated the search criteria to allow to search available jobs through JobCode.
Fixed a bug that caused to log out when scheduled request details with route sheet
Fixed a bug that did not return results when searching assets by exact code
Fixed a bug that caused the app to crash when returning from the background
Fixed and updated several UI components
1.24.1 10/19/2021
You can now view in the app the site, location and sublocation of an asset under a specific header; Corrected the UI of the "Search asset" pages across the app; Made the log in details case insensitive. You can now view in the app the site, location and sublocation of an asset under a specific header; Corrected the UI of the "Search asset" pages across the app; Made the log in details case insensitive.
1.23.1 09/16/2021
If you arrive at a job and realize that the asset is incorrect, you can now "Amend the asset". You can access this functionality from an active job.
Fixed a bug that caused the app to stall while displaying the job list
Corrected the UI of the "Asset detail" pages across the app
Improved the security of the app
1.22.2 08/18/2021
You can now "Transfer a job" to a co-worker. You can also select a Standard Job when creating a Follow On Job. Fixed a bug that caused an 'unknown error’ to appear when searching for an asset with ‘null’ in ‘obsolete’ or ‘not available' fields. Fixed a bug that caused a Job Completion to fail when fault code was not mandatory. Corrected UI so that the "Add attachment" button could be fully visible.
1.21.2 08/02/2021
This hotfix release fixed a bug that affected the fault code whereby if the fault code is not mandatory and it is not entered by the user, the system failed to complete the job.
1.20.1 05/07/2021
You can now create a work order from a standard job.
Attachments: fixed a few issues such as attachment order and UI inconsistencies.
1.20 04/22/2021
You can now create a follow on job from an existing job and decide to assign it to yourself or send the job to the job pool. When assigned to self, the follow on job will appear in "Your Jobs".
Fixed a bug that allowed you to create a job against an obsolete/not available for WO asset(s).
Reviewed and adjusted inconsistencies in the route sheet functionality
1.19 03/26/2021
Now the administrator of Agility can configure the application through web browser access to display or hide features within Available Jobs, Issue and Return parts and Search Assets, or turn on and off functionalities such as Add a co-worker, Add time manually, Create a new job and Create a request. Through the configurability admin portal it is now possible to configure the display of the asset, the default job sort order as well as available jobs default search criteria.
1.18 03/18/2021
Now the user is able to see the "Scheduled date" and "Start date" directly from the job card without having to tap on it.
Now the user is able to see the "Start date" directly from the available job card without having to tap on it.
Fixed various bugs.
1.17 12/16/2020
Sort your jobs by Scheduled Jobs
Prevent app from crashing when using barcode scanner
Measure and Improve the performance of the status change action
1.16.1 11/04/2020
You are now able to sort the available Jobs by different parameters.
You are now able to sort your list of jobs using parameters such as response date, start date, due date, scheduled date, priority, job ID, status, description, asset, job type, and location.
Stop job completion if attached route sheet is not completed. You can no longer process route sheet items if job is not in "Active" status. Search through route sheet items either by entering keywords or scanning an assets barcode. The height of the container for adding a message to a co-worker is now responsive
Fixed seven bugs
1.16 10/26/2020
Version 2.2.3 of Agility Mobile introduces an upgrade to .NET 10, bringing updates to the app's underlying technology stack.
more Version 2.2.3 Apr 24
Data Not Linked to You The following data may be collected but it is not linked to your identity: